What you've described wouldn't be a bug within the game but an issue with your Xbox or Microsoft account likely outside of our control. The...
Has the data been deleted or is it still present and have you tried restoring your licences?...
Hi Dave, You're describing a Steam client issue rather than one with the game so please try restarting your PC and following the advice on the...
My response was referring to each possible combination within Quick Drive. With hundreds if not thousands of possible combinations, we cannot...
The Add-On is the same on PC and Xbox and in both cases is just a Locomotive....
We have published some of their DLC. You can check the developer of a specific Add-On by visiting the store page. On our store, it will be just...
Just Trains may have something similar but the route noted was developed by ourselves:...
The first thing to try would be to install something like HW monitor so you can monitor your CPU and GPU clock speeds to ensure both are running...
Hi Hightower, Whilst a GTX 1080TI would certainly power through the game you'd then find the bottleneck moves over to your CPU. TSW, as well as...
Hi Hightower, Not all external GPU solutions are able to make use of a GPU's maximum performance so I'd recommend checking with GPUZ to see how...
Route data and your progress are saved in 2 different locations. All of your progress is saved in your "My Documents" folder within "My Games"...
A FOV selection option was added into the game as part of the TS2020 update so please try using this instead. You can find a list of the changes...
A number of manuals can be found on Dovetail Live:...
Hi John, Your ticket was replied to on Friday. As noted on Kayako we were closed from Tuesday the 24th December until the 2nd January so I'm not...
Hi Rob, Our article writer has been on holiday since mid-December and doesn't return until Monday. Due to this the number of articles produced...
Have you followed any of the steps in our guide below?...
Sounds like you lack a dedicated graphics card so will be limited to using your onboard graphics. This means in graphical terms your PS4 is going...
The forum has a search function which you appear to have missed and would have given you some idea as to the timing of their removal:...
An announcement was posted warning of the removal:...
Steam will automatically update all versions of Train Simulator to the current version.
Have you followed the steps in the guide below? https://dovetailgames.kayako.com/Knowledgebase/Article/View/314/12/
To use a PS4 controller you'd need to use software like DS4Windows as this allows you to set up the controller so it's recognised by Windows as an...
https://live.dovetailgames.com/live/train-sim-world/articles/article/tsw-help?_ga=2.214010513.706836558.1532330895-565963868.1531740892 A number...
High-performance mode forces Windows to use your dedicated GPU to run the game. Without it enabled Windows may try to use your integrated graphics...
The most effective way to reduce loading times would be to have the game installed on a fast SSD. Preferably an M.2 based one as these can be...
Hi, The website has no relation to ourselves and the message is quite clear that it's banned in your region.
Kayako and DTL are two separate sites and use 2 separate accounts accordingly.
Hi Jack, Could you send us a DxDiag so we have a better understanding of your system. As your issue could be down to something outside the game...
The file was attached to your ticket so please ensure to open it via Kayako rather than just via email: http://dovetailgames.kayako.com/
Are you referring to the Game mode of your TV? This won't impact your PS4 at all and is normally a mode which helps reduce input lag:...
You will never need your Train Simulator disc after originally installing the game, mainly as the files will be vastly out of date. Your purchases...
Which menu are you looking for the Add-Ons within as they should appear within your library by selecting TSW and then selecting "Playstation...
Everything that works with TS2019 should work with TS2020 that includes DLC and third party content.
Clearing space won't make your PC faster as a lack of storage isn't your issue. The "slowness" of your PC is purely down to the hardware it's...
Patch notes for what our latest update includes can be found in the forum thread below:...
Fixes take time to be developed. We pushed out our latest patch to fix 2 major issues which could be fixed our end quickly. If you'd prefer we...
Sadly without a dedicated GPU and a powerful CPU your going to have a poor experience when trying to run demanding games like TSW. For the spec...
With just the information you've noted there's not much anyone can suggest so make sure to create a DxDiag and share this with us:...
Please ensure your all sending in DxDiags with your tickets after making sure everything is up to date.
Your ticket was essentially you demanding a loco be added to the game without any understanding of the time it takes to develop them and the costs...
The price appears to be an error so I've flagged this with the Retail Team. Please note it's not possible for me to read every thread on the...
So you've followed each step uninstalled the Add-On and reinstalled it to ensure it's updated? We simply cannot see your account information or...
You were asked to follow Microsoft's own guide on how to resolve DLC issues so please ensure you've done so as asked as we cannot see or access...
You're not paying for the game again. Your paying for the Add-Ons included. Essentially the core game is free however it has nothing you can use...
Hi Jez, 31% on a particularly weak CPU is not enough to make a vast amount of difference. If you compare the CPU on the Xbox One X to even a...
The CPU in the PS4 Pro and Xbox One X isn't much more powerful than the one in the base consoles. For example specs, the CPU in the base Xbox...
It sounds like your launching TSW2020 as a digital download rather than from the disc so this will be why your Xbox is not providing you access to...
You don't own it via the Xbox Store so it won't show as something you own as your instead using it from a disc. Please ensure the disc is...
Please insert the disc and ensure it's installed. You can use the guide below to ensure your owned content is installed:...
Do you have your disc inserted? Have you made sure both Add-Ons are still installed on your HDD?
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