Xbox Series X 700 Not Installing [solved]

Discussion in 'TSW Troubleshooting & Issues Discussion' started by pessitheghost, Jul 11, 2023.

  1. pessitheghost

    pessitheghost Well-Known Member

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    I recently purchased the class 700 on MS Store, and it’s showing owned, but I can’t install it, checked my add on manager, not there, checked my store, it’s saying I own it but won’t let me install it
     
  2. SHINO BAZ

    SHINO BAZ Well-Known Member

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    Currently the xbox store in down,this could be the reason for your issues.Frist GWE dlc now this.We barely get dlc sales routes go poof and disappear and the store messes up on us.What did we do to deserve all this.
     
  3. pessitheghost

    pessitheghost Well-Known Member

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    Honestly it’s so frustrating
     
  4. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hey all, thanks for letting us know!

    I've raised this with our retail team and they are looking into it.
    As far as we are aware this has nothing to do with the GWE Add-On, as soon as we have news for you I'll let you know.
     
  5. pessitheghost

    pessitheghost Well-Known Member

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    Alright thank you
     
  6. dtg_jan

    dtg_jan Community Manager Staff Member

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    One colleague tried to get to the store page on Xbox and was able to, but we'll ask our QA team to test the purchasing progress, just to be sure.
    Just a few questions:
    • What system are you using (i.e. Xbox Series X or S)?
    • Are you trying to buy the Add-on through the Xbox store or the Microsoft PC store?

    We're looking into this and will tell you more once we have some information.

    All the best,
    Jan
     
  7. DTG-Chris

    DTG-Chris Staff Member

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  8. SHINO BAZ

    SHINO BAZ Well-Known Member

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    Some have said they have there GWE dlc and some don't.
    Some have said they can't access the store and some can.
    Perhaps not all Microsoft store availability is the same everywhere at the same time.
     
  9. pessitheghost

    pessitheghost Well-Known Member

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    Ah thanks for clarifying but I was finally able to do it, I had to reset my console to get it up to speed
     
  10. pessitheghost

    pessitheghost Well-Known Member

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    I use a series S, and I got it on Microsoft store, but it is all good I was able to do it, I had to force reset my system as MS store was down
     
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  11. hells.high.lord666

    hells.high.lord666 Well-Known Member

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    On the Xbox store they're currently doing a Publisher Spotlight sale that has TSW3 Deluxe edition in the image. Check the actual sale and it's not in there!
     

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