Acknowledgment By Dtg Of Known Issues

Discussion in 'Suggestions' started by bescot, Sep 2, 2021.

  1. bescot

    bescot Well-Known Member

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    I've put in a few tickets lately re. various bugs to do with Boston Providence. To be fair to the guys on the support team, who must be very busy; they've replied to say they've already aware/or have now become aware of each problem, they're logged and passed onto the dev team.

    Surely, it would reduced their workload on dealing with (possibly) hundreds of player reporting the same bugs, if one DTG colleague posted an announcements here to say what what known issues they're aware of? I know the roadmap kind of does this, but I mean for recently released DLC which will have a larger number of ticket logs.

    Or would this mean admitting that there are bugs that need fixing?
     
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  2. FabkeSK

    FabkeSK Member

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    Good idea! Instead of posting a announcement here on the forum, it would be better to create a bug tracker system. Players could send bugs there, which they found in the game. At the same time, it would work dynamically and bugs that would be resolved would be flagged. Many other games use the same system.

    Here's an example of what it might look like. https://minecraft.net/en-us/bugs/pc/
     
  3. DTG Protagonist

    DTG Protagonist Dovetail Special Projects Staff Member

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    We actually want multiple reports to be sent - a single report of a problem isn't a big deal, 5 reports of the same problem merits more attention.

    Obviously there are issues that would benefit from attention, we won't pretend otherwise, but there is no way we'll ever get to them all. Of course we want to address as many as possible, but even if we devoted the entirety of the development team to focus on one route for a year I guarantee we wouldn't address everything raised.

    The main reason for not running a public list is that in doing so we'd set the expectation that everything on the list would be addressed, and that would be without any knowledge on our side of whether the items could be fixed.
     
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  4. FabkeSK

    FabkeSK Member

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    It's nice to see that someone from the DTG team is really reading these suggestions. Thanks for the explanation.
     
  5. bescot

    bescot Well-Known Member

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    Thankyou Sam for the acknowledgement XD I understand the predicament.
     
  6. DTG Protagonist

    DTG Protagonist Dovetail Special Projects Staff Member

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    We really do read them all.

    It's totally understandable that players would want a "here's what we're aware of" list, but it would do more harm than good.
     
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  7. trainsimgaming1001

    trainsimgaming1001 Well-Known Member

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    DTG Protagonist. Please. When is the 313 Releasing?
     
  8. stujoy

    stujoy Well-Known Member

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    lol. It’ll be releasing when it’s done. Nobody from DTG is going to tell you when that is until it is announced officially.
     
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  9. 2martens

    2martens Member

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    The system used by Star Citizen makes a lot of sense. It is a multi-stage approach:
    1. Players report bugs
    2. They need to be reproduced by community, tickets with at least 10 reproductions move on
    3. Players also indicate how severe the problem is (critical, hardly playable, playable, cosmetic) for them
    4. Tickets are prioritized by community
    5. Once dev team takes a look, the status changes to Under Investigation
    6. Fixed tickets get the status fixed
    This approach leads to critical issues that are reproduced and prioritized by community to being fixed quickly.
     

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