Activation Key Problem

Discussion in 'TSW General Discussion' started by ralphy_porter2000, Sep 10, 2020.

  1. ralphy_porter2000

    ralphy_porter2000 Active Member

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    Ok so I bought West Somerset Railway but when I try and use the key I get an error telling me I have it and closes down.
    How Can I get around this?

    Cheers in advance
     
  2. LucasLCC

    LucasLCC Well-Known Member

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  3. ralphy_porter2000

    ralphy_porter2000 Active Member

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    I ment to add its through 3rd party but they are taking forever to fix it. Would Dovetail be willing to help?
     
  4. Michael Newbury

    Michael Newbury Well-Known Member

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    If it was not bought from Dovetail not sure how much they can help out. If you bought the key from elsewhere you will have to rely on that companies help.
     
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  5. ralphy_porter2000

    ralphy_porter2000 Active Member

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    This is what I thought im hoping for the best but keeping expectations realistic.
     
  6. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    If it says you already have it check your DLC list and see if it's listed. If it is, you can then download it. If it's not, or there's a different message you might need to go to the retailer you purchased from.
     
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  7. ralphy_porter2000

    ralphy_porter2000 Active Member

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    Its not on my DLC list but when I enter the key it says it is and wont DL :( I was hoping there was going to be a quick fix one of you guys knew.
     
  8. DTG Protagonist

    DTG Protagonist Has left the building Staff Member

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    Just for the sake of sanity, you're checking TSW 2020, rather than TSW2 right?
     
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  9. ralphy_porter2000

    ralphy_porter2000 Active Member

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    Last edited: Sep 10, 2020
  10. Mr JMB

    Mr JMB Well-Known Member

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    sounds like it is on your account then. On your list of games right click on TSW2020 and select properties from the menu that opens. Then in the properties window click the DLC tab, see if it is listed there and make sure the box next to it is ticked.
     
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  11. ralphy_porter2000

    ralphy_porter2000 Active Member

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    Thats the crazy thing its not there either
     

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