Bcc Class 323 Introduction. Train Won't Move, Intros Skipping Messages. [solved]

Discussion in 'TSW Troubleshooting & Issues Discussion' started by zzw1983, Mar 17, 2023.

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  1. zzw1983

    zzw1983 Well-Known Member

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    I did all the steps but the throttle won't power the train. It looks like the VCB light is on but very dim. In other scenarios the line light is brighter. Also this introduction plus the route intro seems to be skipping messages.
    Anyone else have this?
     
  2. rennekton#1349

    rennekton#1349 Well-Known Member

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    What platform are you on? I'm on pc and had no problem with the tutorial when it first came out
     
  3. zzw1983

    zzw1983 Well-Known Member

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    It's the Class 323 Introduction at the Training Centre. When I try a regular service, the train works. Looks like it is not taking any power at the Training Centre.
     
  4. DTG JD

    DTG JD Director of Community Staff Member

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    Hey - moving this to Technical Reports. This sounds odd - can I ask you to submit a Support ticket for us providing as much information as you can, and one of the team will investigate please? If we're not able to help, we'll raise it internally as an issue.

    https://dovetailgames.freshdesk.com/support/home

    Thank you.
     
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  5. zzw1983

    zzw1983 Well-Known Member

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    Last edited: Mar 17, 2023
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  6. DTG JD

    DTG JD Director of Community Staff Member

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    Brilliant, thank you for confirming. Have a good weekend!

    Stamping this with a big, fat RESOLVED sticker and locking the thread.
     
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