Bought 2 Locomotive Packs But They Are Not Installing.

Discussion in 'Technical Reports' started by kj4aqu, Jul 11, 2019.

  1. kj4aqu

    kj4aqu New Member

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    Title pretty much explains the problem and I was under the assumption that if I purchase here they would also be installed by steam. So far though nothing. I have contacted Dovetail support about this and am awaiting a reply.
    I did receive a receipt from salesfast through my PayPal account.
    I was wondering if anyone else has had this issue and if so how did it get fixed?

    TY in advance
     
  2. LTEcactus

    LTEcactus Active Member

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    I'm assuming you didn't buy them from steam, but from a third party site?
    You should get a Key which you copy and paste into Steam to install the packs, have you tried doing this?
     
  3. ARuscoe

    ARuscoe Well-Known Member

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    If you buy from the dovetail store then you will receive an email from dovetail which then links to a page where you get the keys which you redeem through steam by using the "add a game", "redeem" links at the bottom left of the steam client
     
  4. kj4aqu

    kj4aqu New Member

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    I didn't get a key! Or at least one I can't find. I am still a newb at this game and steam. But I will recheck my emails

    TY
     
  5. TrainSim-Dmitri

    TrainSim-Dmitri Well-Known Member

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    Hi kj4aqu, you should get a code in your email when you purchase something in the Dovetail Store.

    First of all, make sure to check the spam folder.

    Secondly, check if the email address you've provided is correct.

    Do send me a private message with your email address and we can check it, although it's not guaranteed to be today.

    Thanks.
     
  6. kj4aqu

    kj4aqu New Member

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    Hi this is what I am getting:
    Thank you for your order.
    Please find below the instructions to activate and download your digital products.

    Click the Instructions button for each product and read the installation guide carefully.
    Please click on the Unlock the activation key to reveal the product key.

    Please however note that by unlocking the activation key, you will be losing your right to return this product or request a refund.

    [​IMG]
    Norfolk Southern SD45 High Hoods Loco Add-On



    [​IMG]
    Union Pacific SD45 Loco Add-On

    I am getting the Instructions button but no unlock button
    Please click on the Unlock the activation key to reveal the product key. There is no unlock button!!!
     
    Last edited: Jul 11, 2019
  7. kj4aqu

    kj4aqu New Member

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    Well without access to the product keys I am kind of stuck...
     
  8. kj4aqu

    kj4aqu New Member

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    Well I got 2 product keys so all is well. Now I know how to apply them in the future! Thanks to all that helped it is appreciated.
     

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