Dovetail Live Can’t Login Or Reset Password

Discussion in 'TSW Troubleshooting & Issues Discussion' started by 6233Jess, Jan 24, 2024.

  1. 6233Jess

    6233Jess Well-Known Member

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    I’ve had this happen many times now and it is really starting to annoy me.

    When trying to login to the live dovetail website to access my shots etc, it keeps saying that my login details are incorrect.

    Despite logging in yesterday with those exact details, and not changing anything.

    There then becomes the issue of resetting my password, but that isn’t possible either, as I type in my email and hit the ‘Reset Password’ button, but there is absolutely zero response from the website not even any indication of anything being loaded or processed. It goes without saying that nor do I receive said email.
     
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  2. d.heal

    d.heal Well-Known Member

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    its not letting me in to DTG Live its say that my login details are incorrect on line and on TSC. TSW at this time doesn't seem to have any problems. I have try to reset password but that had doesn't work.
    it must be recently having problems.
    dtg live having maintenance work
    from Alex
    Hello everyone,

    We want to share news about ongoing maintenance to our DTL platforms, which started at 10:00am UTC earlier, and once back online will prompt logged-in users to re-login across all DTL-integrated products and platforms. During this time you will not be able to log into DTL services.

    If you are a Train Sim World 4 player, your DTL account login will be affected during the downtime, however, you should not be prompted to re-login once it is back online.

    We will update this thread once the maintenance is complete.

    Thank you.
     

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