PC Cannot Import Existing Profile, Or, Create A New One?

Discussion in 'TSW General Discussion' started by ex_railwayman, Oct 16, 2023.

  1. ex_railwayman

    ex_railwayman Active Member

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    I've just obtained TSW4 and can't even get past the profile stage. It won't let me import either of the profiles I have from TSW2 and 3, as it states I have insufficient storage space, what on, my Steam account, or, computer hard drive, which is a 4TB drive with approx. 2.5TB free.
    I then attempted to create a new profile which I didn't really want to, but, that's failed as well, what's happening with this game?? Any suggestions please?

    TrainSimWorld 2023-10-13 19-59-53-68.jpg TrainSimWorld 2023-10-13 20-00-10-78.jpg TrainSimWorld 2023-10-13 19-22-18-60.jpg TrainSimWorld 2023-10-13 19-22-30-76.jpg
     
  2. Myron

    Myron Well-Known Member

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    I think profiles go into C:, not D: (somewhere around upload_2023-10-16_15-58-30.png ) so check if you have enough storage there
     
  3. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello there,

    The "insufficient storage space" error comes from your anti virus program preventing the game from writing to your hard drive. Please make sure to add Train Sim World 4 to the list of trusted programs.
    You can find more information about how to solve this issue here: https://dovetailgames.freshdesk.com/support/solutions/articles/80000896150

    All the best,
    Jan
     
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  4. ex_railwayman

    ex_railwayman Active Member

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    Thank you Jan, it wasn't Anti-Virus, I read the support solutions and found that my Controlled folder access setting was ON to stop anything being installed without my permission, which I normally received a pop up window to alert me, however, as I was in the game at the time no pop up window showed on the screen, anyhow, I've switched it off now and everything works just fine, I managed to import my profile from TSW3 and carried on in TSW4.

    Cheerz. Steve.
     
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