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Xbox Series X Connection Issue With Online Sharing Hub

Discussion in 'TSW Troubleshooting & Issues Discussion' started by SGTDRE, Apr 2, 2025.

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  1. SGTDRE

    SGTDRE Well-Known Member

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    Recently, I have been unable to connect to "ONLY" the Online Sharing Hub/Creation Club. The following screenshots show what I see. I restarted the Xbox twice; the only thing I did not try is a soft or hard reset.
    Question: Is there a connection issue? With the Online Sharing Hub
    I select "Online Sharing Hub"
    Selection Screen_04-02-2025_01.jpg
    It goes into a working process to connect
    Working-2-Connect_04-02-2025_01.jpg
    Then it goes back to "Online Sharing Hub"
    Selection Screen_04-02-2025_01.jpg
    Or I get the "No Network" message
    No Network_04-02-2025_01.jpg
    But I am connected to DTG Live, or I could not get to this screen
    But-I'm-Connected_04-02-2025_01.jpg
     
    SGTDRE, Apr 2, 2025
    #1
    • Like Like x 1
  2. DTG-Chris

    DTG-Chris Staff Member

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    Hi SGTDRE , sorry to hear about this. Could we ask you to get in contact with Dovetail Support and provide us with your DTL account details, please?
     
    DTG-Chris, Apr 3, 2025
    #2
  3. SGTDRE

    SGTDRE Well-Known Member

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    Will do Chris.
     
    SGTDRE, Apr 3, 2025
    #3

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