Dovetail Live Dovetail Sign In On Start

Discussion in 'Troubleshooting' started by AtherianKing, Jan 15, 2023.

  1. AtherianKing

    AtherianKing Well-Known Member

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    Had to sign into dovetail live now about 5 times between today and yesterday, no issues before then with it for a long time.

    Xbox Series X
    When Starting up of the Game (TSW3)
     
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  2. TeumessianFox

    TeumessianFox Member

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    Same here for PC (Steam) - was required to input email & password every time I started TSW3. Possibly a session cookie setting?
     
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  3. Mattty May

    Mattty May Guest

    Same here on PS5. Today and yesterday both requiring me to login. It happened like this a while back. Not sure what the cause was, but it eventually sorted itself out.
     
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  4. sicknote

    sicknote New Member

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    Same here PS4 and im on Fishing Sim World, was fine till a few days ago.
     
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  5. london#6712

    london#6712 Active Member

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    same problem here ( on ps5 )
     
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  6. DTG-Chris

    DTG-Chris Staff Member

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    Can you contact Dovetail Support, so we can double-check individual accounts and login history, please?

    Please do not share any personal information here.
     
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  7. sicknote

    sicknote New Member

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    Will do if it happens again sometimes it stays logged in for like 1 or 2 logins but then goes back to being logged out.

    Also feom recently its also seems to freeze for a second when a fish is landed, wasn't doing that before as best as i can remember but now does that every fish in the transition between landing and showing the fishes stats.

    PS4 slim, if that makes a difference.
     
  8. ARuscoe

    ARuscoe Well-Known Member

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    I saw a fair few posts on FB about this yesterday so believe it's fairly widespread
     
  9. Pipe

    Pipe Well-Known Member

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    Same here on PS4
     
  10. hells.high.lord666

    hells.high.lord666 Well-Known Member

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    Xbox series S. Had to sign in on Saturday and yesterday TSW3. Also had to sign in on TSW2 as well.
     
  11. DTG-Chris

    DTG-Chris Staff Member

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    I've been informed by the Dovetail Live team that there was a temporary blip on the authentication server over the weekend, which could have signed players out. However, the server is back to normal now, and we don't expect it to have had any lasting impact.
     
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  12. AtherianKing

    AtherianKing Well-Known Member

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    I just their tried to go on TSW3 on my Series X and was greeted by the login page
     
  13. itsbobo

    itsbobo New Member

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    Well I tried signing in now and it says Dovetail is unavailable at the moment. I did restart the game
     
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  14. yardem

    yardem Well-Known Member

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    Same here, TSW3 on PC.
     
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  15. sophieclarke1983

    sophieclarke1983 Well-Known Member

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    Nothing new unfortunately I’ve had this in series s
     
  16. trainsmad1812

    trainsmad1812 New Member

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    I play on pc I have had to log in to dovetail live every time over the last 2 days I have played tsw3 have not not tried to log in on tsw2 to find if that is the same.
     
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  17. d.heal

    d.heal Well-Known Member

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    Yesterday and today I've had to log in from the start on ps5
     
  18. TeumessianFox

    TeumessianFox Member

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    Same issue with repeated Login requests this evening. Still ongoing @1700-2000 GMT.
     
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  19. AtherianKing

    AtherianKing Well-Known Member

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    Just their got asked to login, 2nd or 3rd time today

    thing in common is I exited and reloaded game up
     
  20. Kim1087

    Kim1087 Well-Known Member

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    I've had to log in for the 2nd time tonight, pc Steam
     
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  21. MAX1319

    MAX1319 Well-Known Member

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    Is happening on both Xbox X and steam accounts. I have to log in every time
     
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  22. L89

    L89 Well-Known Member

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    All this repeated logging in is getting frustrating. It wouldn't require typing in credentials if it uses tokens and account linking with the platforms.
     
  23. Princess Entrapta

    Princess Entrapta Well-Known Member

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    And this is why I opted out of having one.
     
  24. DTG-Chris

    DTG-Chris Staff Member

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    Hi all,
    the Dovetail Live team are looking into why this issue persists, but at this time the cause is unknown. However, we will strive to restore normal service as soon as possible. Please accept our apologies for any inconvenience caused.
     
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  25. yardem

    yardem Well-Known Member

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    [​IMG]
     
  26. Woroszyl The NS 2000

    Woroszyl The NS 2000 Well-Known Member

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    Same for me, but only on DTL.
     
  27. nwp1

    nwp1 Well-Known Member

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    Similar for me too on Xbox One S and PC. Having to sign in everytime.
     
  28. TeumessianFox

    TeumessianFox Member

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  29. tft#6439

    tft#6439 Well-Known Member

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    Happened to me on multiple these past few months. Really annoying cuz of how slow ps4 typing is. :mad::mad::mad:
    Screenshot_20230119-170848_Gallery.jpg
     
  30. Kim1087

    Kim1087 Well-Known Member

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    Its started working normally again today, PC Steam.
     
  31. AtherianKing

    AtherianKing Well-Known Member

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    I seem to have had no issues today so far. XSX
     
  32. kadeemy#4053

    kadeemy#4053 New Member

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    Still happening to me Xbox series S
     
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  33. tft#6439

    tft#6439 Well-Known Member

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    Same here.
     

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