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Xbox Downloaded Dlc Not Available

Discussion in 'Technical Reports' started by Adelaide Metro, Sep 11, 2020.

  1. Adelaide Metro

    Adelaide Metro New Member

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    I finally got to download the next preserved collection on XBOX and now I can't use them. The microsoft store and the "manage games and add-ons" both say that they're installed, but the in-game store doesn't, and they don't show up to use. Ive quit and restarted the game 5 times
     
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  2. AnthonyMacNZ

    AnthonyMacNZ Member

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    Same here
     
  3. Cyanidum

    Cyanidum New Member

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    Almost the same here. I've got it working once, then quit the game and turned off the console. A few minutes ago I started up my console again and the game and now the DLCs don't show up in the menu anymore.
     
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  4. Biblor

    Biblor New Member

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    Same in Germany
     
  5. emily.blair

    emily.blair New Member

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    As above.
     

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  6. 7orenz

    7orenz Well-Known Member

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    Same here :(
     
  7. Cyanidum

    Cyanidum New Member

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    So...I just set my console Location and Language to UK (English) just to try it. (Normally everything is on German for me) And now I see every of my Routes in the Menu...It just works. (At least for me) Seriously, what the hell?!
     
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  8. timselhorst

    timselhorst New Member

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    Same here
     
  9. bensconnolly

    bensconnolly New Member

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    This is still not fixed? I can now download owned DLC, and they show as installed under "Manage Game Add Ons", but do not show up in the in-game menu.
     
  10. KyleL

    KyleL Well-Known Member

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    It seems to be working for me they are loading in game
     
  11. Crochunter1970

    Crochunter1970 Active Member

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    Still not working in Australia. Crikey heck, someone get this fixed.
     
  12. eire007

    eire007 Member

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    In Australia also and still not working either. We can fly rockets to the moon but can’t get simple downloads happening.
     
  13. rainbirds

    rainbirds Member

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    Same problem in Sweden, can dowload but the routes don't show Up in the games unless I use UK as location.
     
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  14. gergonemes

    gergonemes Member

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    Same for me, in Hungary
     
  15. jiroo92

    jiroo92 New Member

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    Same problem here in Finland.
     
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  16. KyleL

    KyleL Well-Known Member

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    I think it only works in the UK & the US only but I hope the problem gets fixed for you guys
     
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  17. markpeters69

    markpeters69 New Member

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    same for me in New Zealand
     
  18. dreampage

    dreampage Active Member

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    The same problem occurs for me. Two preserved routes (Ruhr-Sieg Nord and Long Island Rail Road) are installed on the console but they don't show up in the game. Also, the in-game store displays them as if I didn't own them.

    - No original TSW 2020 content is installed in my console. Only TSW 2.
    - Power cycling the console doesn't help.
    - Reinstalling the game + all DLC doesn't help.
    - Reinstalling only the Preserved Collection routes doesn't help.
    - Trying to "refresh the licence" by clicking on the content on the Microsoft Store website and sending it to my console doesn't help (doesn't do anything actually).

    I attached some screenshots from my console so you can see how it looks.

    tswinstall1.jpg tswinstall2.jpg tswinstall3.jpg
     
    Last edited: Sep 13, 2020
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  19. bensconnolly

    bensconnolly New Member

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    Any updates as yet?
     
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  20. danost74

    danost74 New Member

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    I have the same problem here in Sweden :(
     
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  21. JR Fastduster

    JR Fastduster New Member

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    Same issue in France... Any solution, DTG? Thank's!
     
  22. DTG Natster

    DTG Natster Community Manager Staff Member

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    Good morning all, first I want to let you all know this is already being looked into, you've all been really patient over the weekend so thank you.

    I will be keeping an eye on this myself, and I will update you once I have more information.
     
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  23. bensconnolly

    bensconnolly New Member

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    Any updates yet?
     
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  24. gergonemes

    gergonemes Member

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    Any update? It s monday afternoon, pfffff. Work time over soon;-)
     
  25. DTG Natster

    DTG Natster Community Manager Staff Member

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    Unfortunately not, I also can't give you a guaranteed time when this will get fixed, but it is being looked into.
     
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  26. JR Fastduster

    JR Fastduster New Member

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    Nothing about this problem in the new roadmap ?!
     
  27. JR Fastduster

    JR Fastduster New Member

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    At 6PM, LIRR showed up on my XBox, but no Ruhr Sieg Nord, no M3 and no Br155 that i also own...
     
  28. rainbirds

    rainbirds Member

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    Om the stream for the route map they mentions that the fix for the missing preserved routes is coming
     
  29. JR Fastduster

    JR Fastduster New Member

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    Yesterday, RSN showed up... The problem seems fixed slowly. Waiting for M3 and BR155!
     
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  30. Ross NCC1701

    Ross NCC1701 Member

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    Well, the thread that I was following is now locked. Tech support does not even bother acknowledging my tickets after waiting a week, and I still cannot play most of the Preserved Collection II. I am in Australia and the only way I can play is by setting my Xbox to UK location. No matter what Microsoft are telling DTG, it is NOT working for me.
     
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  31. AnthonyMacNZ

    AnthonyMacNZ Member

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    Here in New Zealand still don't have TVL and either the class 20 and 31 .
    I have a ticket open over a week now with no response.
     
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  32. NicoHD

    NicoHD Member

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    I have now RSN Butt the 155 is missing to drive for me
     
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  33. rainbirds

    rainbirds Member

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    I got an answer to my support ticket from the support that it was fixed n Sweden, Australia and New Zeeland today but I still miss TVL and all extra locos.
     
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  34. Crochunter1970

    Crochunter1970 Active Member

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    I checked my xbox two hours ago. TVL not there still. I submitted a ticket and will check again in s hour.
     
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  35. Crochunter1970

    Crochunter1970 Active Member

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    For those of you on this post who are unaware, I went naked a week ago in protest over this issue. It has been a hell of a week.
     
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  36. Crochunter1970

    Crochunter1970 Active Member

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    Just checked again just then. No TVL route available. However, if I change my location to UK on the Xbox, the route appears. So issue certainly is not fixed in the land down under.

    Can someone on Xbox in the UK change their location to Australia to test this? Wonder if TVL remains active on your account.
     
    Last edited: Sep 19, 2020
  37. Crochunter1970

    Crochunter1970 Active Member

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  38. Crochunter1970

    Crochunter1970 Active Member

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    Now I change it to UK location 16004850262721214102022533786268.jpg
     
  39. PuzzledPeanut

    PuzzledPeanut New Member

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    Exactly the same here in the Netherlands on the xbox one x.
     
  40. DB628

    DB628 Well-Known Member

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    The 155 is working because it was ingame in Germany
     
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  41. Sameer4991

    Sameer4991 New Member

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    155 is working now?
     
  42. DB628

    DB628 Well-Known Member

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    Yes it’s still Available in German Settings like Long Island Rail Road and Ruhr Sieg Nord
     
  43. LucasLCC

    LucasLCC Well-Known Member

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    Sadly the way this has been handled is terrible once again. Tickets have been taken over a week to get answered, so they should have used one of the three community managers to post a proper update. Instead they've locked the thread and fobbed people off...
     
  44. NicoHD

    NicoHD Member

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    LOL But i own the 155 but i dont have it
     
  45. DTG Natster

    DTG Natster Community Manager Staff Member

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    Hi everyone, for those of you still having trouble with the download, please see the last post in this thread for the most recent information.
     
  46. NicoHD

    NicoHD Member

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    I Still miss the 155 if i change to UK I can drive, i cange to Germany its not avalibel
     
  47. dreampage

    dreampage Active Member

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    I know this may go through as a silly advice but everyone, please make sure you completely restart the console before checking again (turn off "Instant-On" mode if necessary). My licences activated upon starting the console from scratch. So it's possible that even though the issue is fixed, you won't see it until you completely restart the system.
     
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  48. Ross NCC1701

    Ross NCC1701 Member

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    I rather suspect that almost everyone has already seen that post. And many will have contacted tech support. I contacted them 10 days ago and have yet to even get an acknowledgment, let alone an actual reply. The point is, whatever Microsoft claims, we do NOT get to play these Preserved Collections. Hence, SOMETHING is wrong somewhere since it works fine in the UK. It may well be that DTG can do nothing more, but it would be good to know that that is case rather than locking a thread and asking us to do something that most have already done.
     
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  49. Ross NCC1701

    Ross NCC1701 Member

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    Good advice, thanks. I do that myself every time before checking, but it may well help some others.
     
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  50. Sameer4991

    Sameer4991 New Member

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    Okay thanks for the Information, will check it later..
     

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