Dtg Store Issues.. Again!

Discussion in 'General Discussion' started by Reef, Mar 26, 2021.

  1. Reef

    Reef Well-Known Member

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    How difficult is it to process an online transaction in 2021? (Especially one that takes digital payment and in return supplies digital codes)

    Purchased 5 items @ 21:27 had the confirmation of transaction from PayPal immediately, however still no confirmation E-mail from DTG Store and my "Orders" have not been updated.

    Very frustrating company to deal with at times I must say.
     
  2. Reef

    Reef Well-Known Member

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    Well, ticket sent now as I've still not received anything. :(
     
  3. cscarpenter

    cscarpenter Well-Known Member

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    Snap, tried to purchase the BR DP1 same result as yourself.
    Like an idiot thought the transaction hadn't gone through so tried again this morning.
    Same result again, have now received 2 x confirmation from Paypal, no Activation Key from DTG.
    That's at least two tickets they have on their desk this morning.
     
  4. 749006

    749006 Well-Known Member

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  5. Reef

    Reef Well-Known Member

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    Already submitted a ticket Peter, just waiting for a reply which if lots of other people are having the same issue I doubt they'll get through the tickets particularly quickly, and of course I had to go and buy it on a Friday so probably won't here anything back from them for a good few days.
     
  6. dkreveller#9240

    dkreveller#9240 New Member

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    I'm also waiting an confirmation email, although i'm unsure wether or not they send them on weekends or not. Granted i paid on paypal, it may be that you get confirmation once payment has been fully cleared.
     
  7. Reef

    Reef Well-Known Member

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    Inversnecky said on another thread that he purchased a few items on the same day as I did, only thing I'm not sure is how he paid though, maybe you're right, silly if it is though, the whole point of PayPal is to protect not only the purchaser but also the seller with verification and instant fund transfers.
    I'll be honest here, this is now my eighth purchase through the DTG store and all have been through PayPal yet it's the first and only time I've had an issue, yes my first response was one of annoyance borne of frustration and impatience, so I guess I'll just wait and see and trust that DTG will sort it out.
     
  8. inversnecky

    inversnecky Well-Known Member

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    I paid by card.
     
  9. nwp1

    nwp1 Well-Known Member

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    I too purchased an item last Friday with same result as you guys. Scalefast took payment immediately no response from DTG in over 48 hours and not shown in my orders. This happened with my last purchase some months ago and would have thought that by now DTG had resolved this error.
     
  10. tsonboard

    tsonboard Member

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    Very strange, I bought 3 items last night and received the email instantly
     
  11. inversnecky

    inversnecky Well-Known Member

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    Did you use Paypal or card?

    From what I've read, seems to be those who paid by Paypal are having issues.

    I paid by card - did anyone else who paid by card have an issue?
     
  12. Reef

    Reef Well-Known Member

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    Well got a bull manure reply from DTG via email, either PayPal is at fault or I the customer am.
    Does this company ever take responsibility for anything?
    Now I have to do a chargeback because DTG claim the money wasn't taken (it was) and I've probably lost the sale opportunity (haven't checked yet tbh).
     
  13. junior hornet

    junior hornet Well-Known Member

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    It’s not just the store that has an issue. Not sure why I noticed this but your initial post is timed Saturday 11.42pm and your second post Saturday 2.53am.
     
  14. Reef

    Reef Well-Known Member

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    The post times are correct, but weird that it didn't say Sunday 2:53am.
    I'm sure if I asked DTG they'd tell me that my computer was at fault or maybe my internet was broken, maybe I chose to live in an incorrect defective timezone.. *rolling eyes* :D
     
  15. nwp1

    nwp1 Well-Known Member

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    I paid by PayPal so could be the reason. Three days since my purchase and will biy off steam in future.
     
  16. mattdsoares

    mattdsoares Well-Known Member

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    The DTG store is contracted out to a third party. DTG doesn't run it, and the company they've farmed it out to is pretty terrible, but also probably takes a smaller cut than anyone else. DTG are well aware of the chronic issues with their store vendor but like a lot of things they do, just don't really care.
     
  17. cscarpenter

    cscarpenter Well-Known Member

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    I have just posted this on the other DTG store thread that is also running this issue. Transactions.jpg
    No communication whatsoever but looks like the 2 PayPal transactions were cancelled this afternoon.
    Neither one appeared at all this morning.
     
  18. Reef

    Reef Well-Known Member

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    Same..
    Image7.jpg
    Also be nice if they spelt "cancelled" correctly too
     
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  19. inversnecky

    inversnecky Well-Known Member

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    That's the American spelling.
     
  20. Reef

    Reef Well-Known Member

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    Aka incorrect, I mean come on.. tires?

    Edit:
    Also, dunno why I didn't think of this in my original reply to you but last I checked Chatham was in England in the UK, don't think they speak Americanese down there. So absolutely no reason why their own website would employ simplified English over the real McCoy. =P
     
    Last edited: Mar 30, 2021
  21. junior hornet

    junior hornet Well-Known Member

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    It doesn’t matter who it is contracted out to as far as customers are concerned. If you’ve purchased it from DTG, then in law, your contract is with them, not the third party. Any issue with said third party is between them and DTG. They should not be bothering you about it or using it as an excuse.
     
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  22. nwp1

    nwp1 Well-Known Member

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    Been resolved for me will use a card in future not PayPal on DTG purchases, until I hear otherwise.
     
  23. Reef

    Reef Well-Known Member

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    Resolved how? Have you had your money refunded already then because I haven't yet.

    If you're referring to you buying Steve's excuses and that you've now purchased it twice albeit using a card this time then you have a strange concept of resolved.

    One thing I did like from Steve's post on the other thread (would've been nice of him if he replied to mine too but never mind) is that he said they'll honour the sale price, so I'll just wait until I've received my refund first.
     
    Last edited: Mar 30, 2021
  24. PhÜnKî_Rø0sTā

    PhÜnKî_Rø0sTā Active Member

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    Yeah apparently alot of people are having the same issue. The money has left my account through Paypal for my recent purchase but hasn't been validated yet. Chris replied to my ticket and said I'd get refunded if the payment isn't validated, and if the items on sale finish, I have to lodge another ticket with what I've purchased and then they'll honour it.

    So I guess I just have to keep waiting I suppose.....
     
  25. nwp1

    nwp1 Well-Known Member

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    No not had a refund yet and paid twice but assured I will be refunded. Also just received confirmation of my original order over five days late.
     
    Last edited: Mar 31, 2021
  26. cscarpenter

    cscarpenter Well-Known Member

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    This debacle just gets better, not only has my paypal not been cancelled but just received these:-
    Completed-1.jpg Completed-2.jpg Completed-3.jpg
    Have now received activation codes for a duplicate item that I already own, due to me re-purchasing on card. Anyone want a DP1, I now own 3 of the sods.
    Also my suposedly cancelled transactions due to paypal issues are now showing Validated.
    [​IMG]
     
    Last edited: Apr 1, 2021
  27. Reef

    Reef Well-Known Member

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    Well I raised a dispute via PayPal and scalefast responded today apologising that the transaction got stuck and it should be ok now.
    So, I'm glad I went the route I did and then waited, no duplicate purchasing for me thankfully..
    20210401_011023.jpg
     
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  28. Reef

    Reef Well-Known Member

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    Well, I'll have one off you if you're offering, I mean it'd be a shame to waste them. :D
     
  29. BAZ

    BAZ Member

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    I have the same issue. I tried paying with card but it would always come up with an error saying my card details were incorrect, even though I doubled checked several times, so I used paypal instead. It said the order was placed but I have not received my key. I got a confirmation email from paypal saying that I have been charged. My bank has also not said anything.
     
  30. Reef

    Reef Well-Known Member

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    You might need to wait a couple of days as it's the Easter (bank holiday) weekend, if you've heard nothing by Tuesday evening raise a ticket with PayPal, ScaleFast have proved they are responsive even if that response was a little delayed, that makes them ok in my book, not perfect but definitely ok.
     
  31. k10

    k10 New Member

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    exactly the same experience as reefs original post... except order (saturday) now shows as canceled (monday).
    I was taking advantage of some sale DLCs. not going to bother trying that again.
     
  32. Reef

    Reef Well-Known Member

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  33. k10

    k10 New Member

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    no, but thanks for the link. my payment was refunded and with paypal disabled there's really nothing to be done for the time being at least.
    appreciated the info.
     
  34. Reef

    Reef Well-Known Member

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    If you read the link you'll see that Paypal is active again..
     
  35. nwp1

    nwp1 Well-Known Member

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    Still not received a refund, but as I spent very little not really bothered, but I am sure DTG will sort it sometime.
     
  36. Reef

    Reef Well-Known Member

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    I never received or requested a refund as I didn't make multiple purchases of the same items, I just had the original order sorted out thankfully.
    Hope you all get it sorted soon.
     

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