Hi, Due to unforeseen circumstances I lost access to my DTL E-Mail Account and would like to change it. However I can only change my password, not the registered E-Mail Adress. Is there a possibility to change it? Who can I contact for it? Thanks in advance!
You cannot. Each account is inseparably tied to an email address, this can't be changed by DTG. You must make a new account for that. Quoting the FAQ: https://dovetailgames.freshdesk.com/support/solutions/articles/80000896091-faq-english
The DTG forums use ZenForo, which does allow you to change the email address used for an account. RailUK Forums and GTPlanet both allow it, and presumably plenty more as well. It is solely DTG's choice to not allow it for some reason.
Unfortunately it’s not possible to change your email address and keep your existing DTG account. It’s a bit of a faff.
Thanks for the replies - yeah a bit surprising but since I can't blame DTG for my own laziness it is what it is..
DTG Alex DTG Harry DTG Adam DTG JD Pinging for attention! This possibly has an easy solution does it not? Surely in this day and age, changing your digital information is and therefore should be just a process (subject to validation checks).
Hello - just adding in that unfortunately, we do not support email changing functionality. Just last week I was attempting to support matjamcar above with this very request (unknown to me at the time it wasn't supported) and whilst I was able to update the email on our admin back-end, it didn't work the way we expected and a new account was required. If you need to update your email, I'll have to recommend that a new account, using the updated email, is created.
