Dtl - Please Please Remember User Details

Discussion in 'PC Discussion' started by LucasLCC, May 1, 2021.

  1. LucasLCC

    LucasLCC Well-Known Member

    Joined:
    Mar 19, 2020
    Messages:
    1,079
    Likes Received:
    2,770
    Currently I play TSW fairly infrequently, perhaps once a week, and it seems that every time I run the game that I have to enter my credentials. Please, is it so hard to remember my login?
     
    • Like Like x 10
    • Helpful Helpful x 1
  2. TheRealJuralumin

    TheRealJuralumin New Member

    Joined:
    Apr 22, 2021
    Messages:
    18
    Likes Received:
    19
    Yeah I play it every evening and it trends to ask for my log-in every couple days, there should really be an option to just tick a box and have it remember your email and password, or even just have it auto-sign in like other services do.
     
    • Like Like x 1
    • Helpful Helpful x 1
  3. Scorpion71

    Scorpion71 Well-Known Member

    Joined:
    Oct 24, 2017
    Messages:
    404
    Likes Received:
    820
    We've been asking for ages for this to get sorted, we had one response of something along the lines of "will look into it", not heard anything since, the silence tells it's own story on this one I'm afraid, it's been filed under "F" for forget.
     
    • Like Like x 5
  4. Rudolf

    Rudolf Well-Known Member

    Joined:
    Dec 9, 2016
    Messages:
    1,580
    Likes Received:
    2,035
    This really should be fixed. It cannot be that hard ....
     
  5. Crosstie

    Crosstie Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    1,808
    Likes Received:
    3,310
    Just skip it and ask not to be reminded next time. I did and it went away and didn't come back, at least so far. I didn't see any advantage to signing in. Is there one?
     
  6. TrainSim-Matt

    TrainSim-Matt Executive Producer Staff Member

    Joined:
    Nov 17, 2016
    Messages:
    919
    Likes Received:
    5,058
    Try resetting your password on the website and logging in again with the new password on both web and in-game, see if that helps. (this isn't an entirely random suggestion :) ).
     
    • Like Like x 2
  7. LucasLCC

    LucasLCC Well-Known Member

    Joined:
    Mar 19, 2020
    Messages:
    1,079
    Likes Received:
    2,770
    Hi Matt,

    I'll give it a go and see, will report back in a week or so...
     
  8. chieflongshin

    chieflongshin Well-Known Member

    Joined:
    Jan 4, 2019
    Messages:
    1,460
    Likes Received:
    1,785
    Respectfully, should we need to Matt? I only did this a few weeks back and it’s cropped up again. Will try again.
     
  9. kuchen0125

    kuchen0125 Active Member

    Joined:
    Jan 12, 2021
    Messages:
    124
    Likes Received:
    179
    I don't know what you do with your TSW but I've never had such a problem. I did it once a few months ago and never again since
     
  10. LucasLCC

    LucasLCC Well-Known Member

    Joined:
    Mar 19, 2020
    Messages:
    1,079
    Likes Received:
    2,770
    Do you play on PC or console?
     
  11. theorganist

    theorganist Well-Known Member

    Joined:
    May 1, 2018
    Messages:
    2,872
    Likes Received:
    5,149
    I have it every time so I just skip it now, on PC. It is irritating though!
     
  12. Rob Jansen

    Rob Jansen Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    413
    Likes Received:
    1,053
    It seems that if you sign in to Dovetail Live on the website on any device, it then logs you out on the game and need to sign in again.

    It is based on the cookies that either expire or 'renewed'. It should be less depending on those or specific ones for the game and website.

    Resetting the password should never be necessary.
     
  13. OldVern

    OldVern Well-Known Member

    Joined:
    Nov 2, 2020
    Messages:
    1,556
    Likes Received:
    2,175
    Occurrence does seem random, but more likely if you haven't played the game for a few days or weeks.
    I'm guessing the only issue with not being signed in, is that your Mastery achievements might not get updated, if that matters to you. Then again it should be stored locally and updated when you do decide to join in.
    Would certainly help if the log in screen remembered your details once you click the respective fields, though.
     
  14. jasonhaigneylim

    jasonhaigneylim Member

    Joined:
    Apr 20, 2020
    Messages:
    32
    Likes Received:
    8
    I got fed up of logging in every day that I just stopped.
     
  15. TrainSim-Matt

    TrainSim-Matt Executive Producer Staff Member

    Joined:
    Nov 17, 2016
    Messages:
    919
    Likes Received:
    5,058
    No you shouldn't need to - what im suggesting is a workaround and to feed back if that works. I am not familiar with the inner workings of DTL and all I know is this was suggested to me as a means to get going. I'll point the DTL team lead at this thread so he can advise on any other course of action to take.

    Matt.
     
    • Helpful Helpful x 6
  16. chieflongshin

    chieflongshin Well-Known Member

    Joined:
    Jan 4, 2019
    Messages:
    1,460
    Likes Received:
    1,785
    Appreciate that Matt, thank you.
     
  17. Rudolf

    Rudolf Well-Known Member

    Joined:
    Dec 9, 2016
    Messages:
    1,580
    Likes Received:
    2,035
    Thanks for your tip, unfortunately it is not working for me. What I know it happens in most case a day after DTG posts a new news article.
    It is my number two annoyance, so I really appreciate it to get fixed.

    The number one is the strange behaviour of the HUD with respect to driving direction and loco orientation.
     
  18. TrainSim-Matt

    TrainSim-Matt Executive Producer Staff Member

    Joined:
    Nov 17, 2016
    Messages:
    919
    Likes Received:
    5,058
    Yep was talking to the Head of Dovetail Live just yesterday on this one in fact so I know it's on his mind.

    HUD is also on our list as well :)

    Matt.
     
    • Like Like x 3

Share This Page