Epic Games Users Are Second-class Citizens

Discussion in 'TSW Troubleshooting & Issues Discussion' started by kurtosizm, Jul 31, 2023.

  1. kurtosizm

    kurtosizm Well-Known Member

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    I remember I asked this question back in March or April, and JD replied that they were working on the game to make sure Epic Games users can access the Creators Club. It's the end of July, and I still cannot download reskins or scenarios... I mean how is it acceptable that as an Epic Games user, I still don't have access to user-created content? Can someone from DTG explain why this hasn't been resolved, still (or are there any plans to fix this)?

    Please see screenshots below (all the required content are installed). The issue is that the game thinks I don't own these DLCs.

    [​IMG] [​IMG]
     
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  2. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello kurtosizm

    I'd like to ask you to submit this information and the screenshot images into a support ticket where we can directly respond to you, and ask for additional information more easily. This may be an isolated case relating to your system which we can resolve best this way.

    Our support site: https://dovetailgames.freshdesk.com/support/solutions

    Once logged into your account, you can submit a ticket to us directly from there :)

    Thank you,
    DTG Alex
     
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  3. Have you tried this?

    https://creatorsclub.dovetailgames.com/

    Apparently some users with issues are using the web based version of creators club.

    Not sure it will work for you though.
     
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