Failed To Create Profile

Description
I'm a new player to tsw2 on epic games as it became free there, I tried opening the game and playing it but I always get the same "Failed to Create Profile" error every time I try to enter a name to make a new profile like the game tells me to, I got this error each and every time I tried to reinstall the game, verify files, allow through the firewall, restart the pc and the game, and nothing would work, please I'd like to get some help if someone knows how to fix this.
Steps
I don't do anything special to cause this problem, at least from what I know.
I only double click the game icon on my desktop, it opens, i skip the cutscenes, choose how my character would looks, press on create profile

Result
after I enter the name I want I get the same error message every time, doesn't matter what name or what numbers or symbols I out in it.

Expectaion
What I expect is to enter the name I want and it'll make a new profile instead of giving me the same error for every name I give it.