Dovetail Live February Mastery Distance Reset To Zero (solved)

Discussion in 'TSW Troubleshooting & Issues Discussion' started by OldVern, Feb 13, 2025.

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  1. OldVern

    OldVern Well-Known Member

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    Mentioned this in passing in another thread, but may be time to elevate.

    I had accumulated approx 700km towards the February Mastery Challenge with the other three objectives complete. However after purchasing and installing Mittenwaldbahn on Tuesday the distance has reset to and stayed at zero. I have entered and exited the game several times since including a clean boot of the PC, but as of 2200 last night the correct totals had not returned. I won’t be able to check until after teatime this evening but sounds like something has bugged out or a server needs a kick. I would hate to have done all that driving and nearly half of the required distance, to lose out on the achievement.
     
  2. DTG-Chris

    DTG-Chris Staff Member

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    Hi OldVern , if you have a mastery query, please reach out to us at Dovetail Support with your account details. We'd be happy to have a close look.
     
  3. OldVern

    OldVern Well-Known Member

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    I will do later Chris, as said won’t be able to get on the PC until after teatime. Think if the distance was going to reappear it would have done so by now, though.
     
  4. SGTDRE

    SGTDRE Well-Known Member

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    And I just Bought this in the wee hours of the night, 13-02-2025. Ya know it's these little things if anyone wants to call them little, that get people's knickers all twisted, or like the ole wile e coyote type of cartoons with steam coming out of the ears. I'm biting my tongue here, the more I think about this...
    My game is staying offline, and see what happens.
     
  5. OldVern

    OldVern Well-Known Member

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    Still broken. Support ticket submitted.
     
  6. OldVern

    OldVern Well-Known Member

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    Quick thanks to Chris for sorting this, just logged into Dovetail Live from my iPad and correctly shows 794km driven, nearly halfway there!
     
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  7. SGTDRE

    SGTDRE Well-Known Member

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    Good to hear. ^5
     
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