PC G6 Dlc - Hibernal Heaven Ue Crash

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Ravi, Dec 4, 2021.

  1. Ravi

    Ravi Well-Known Member

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    I am trying to play the Hibernal Heaven scenario in Journey mode and the game always crashes as soon as the loco is moving.

    This is the error I captured from the crash screen "Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff"

    But all other scenarios in the DLC run fine. It looks to be isolated to this one.
     
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  2. ActualEmil

    ActualEmil New Member

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    I'd like to expand upon this. I've found this crash is not just limited to the Hibernal Heaven scenario, but rather that it can occur at any time the G6 is operated with the Multiple Unit Mode switch set to "Master", regardless of if it's coupled to another G6 or not.
     
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  3. Maik Goltz

    Maik Goltz Well-Known Member

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    This was the missing piece i guess. Thanks! There is indeed a little mistake in the cable-logic i think. Need to get confirmed that by a core-engineer first on Monday.
     
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  4. Jannerdunk

    Jannerdunk Well-Known Member

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    Just to say that I've also had multiple crashes running this scenario this afternoon. Its good to see that the problem has been identified.
     
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  5. JBViper

    JBViper Well-Known Member

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    I also get this crash whenever I activate, myself, the Multiple Unit Mode with Master during a scenario/service.
    However, if you start a service with a preconfigured coupling on Master, it does not crash. For example the time service: G6-Sh19 (22:10); I finished it without a crash.
     
  6. joerg.lange

    joerg.lange Well-Known Member

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    Is the scenario "Hibernal Heaven" named "Winterliche Rettung" in german?
     
  7. limegreen

    limegreen New Member

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    Yes it is and i suffered the same problem. After 5-10 minutes in this scenario i got a crash to desktop with the following crash report:

    LoginId:1267aa5b4c599ea565f7ab924e4c774f
    EpicAccountId:ae17b9402eb94de8b3ccd338a7f3ae9f

    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000295f1900019b

    TS2Prototype_Win64_Shipping
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    kernel32
    ntdll

    Here is a Youtube Video (not from me) where the player get the same CTD. Looks the same like my crash
     
    Last edited: Dec 8, 2021
  8. hyperlord

    hyperlord Well-Known Member

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    Crashed for me, too. Guess I can reproduce it and post some error code later
     
  9. petrkyjovsky

    petrkyjovsky New Member

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    I have same problem too :(
     
  10. Maik Goltz

    Maik Goltz Well-Known Member

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    As said somewhere else here in the forums, this is already fixed on my end. But the release of fixes need a new round of QA and all that stuff. That takes a good portion of time unfortunately. So please be patient. The fixes will come at some point.
     
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  11. petrkyjovsky

    petrkyjovsky New Member

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    OK, thanks
     
  12. solicitr

    solicitr Well-Known Member

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    For the time being, switching on multiple unit mode causes a crash, whether in this scenario or anywhere else.
     
  13. limegreen

    limegreen New Member

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    Ok, the fix might be there. Let's have a look if it works now.

    Edit:
    "Today we are bringing updates to the Arosa Line in preparation for the RhB anniversary pack, and we have one additional optimisation update for Sherman Hill.

    Core
    • Fixed an issue where coupling certain vehicles would cause a game crash."

    The scenario still crashes.
     
    Last edited: Dec 17, 2021
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  14. joerg.lange

    joerg.lange Well-Known Member

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    Yep, can confirm, that was not fixed. Still crashes.

    But is it possible that not everyone has the problem? He played the scenario without any problems and there are no comments mentioning a computer crash... this is weird because for me, the scenario regularly crashes within 3 minutes.
     
  15. Maik Goltz

    Maik Goltz Well-Known Member

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    The crash is a more random thing as it seems. The (potential) fix for it is not released yet (i have no idea when this will happen, it's not on me).
     
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  16. limegreen

    limegreen New Member

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    I can repeat the crash with the stopwatch. The scenario starts, i stand up from the driver seat, set the switch to master, then i go to the second loco, set the switch to slave, return to the first loco, set the drive direction, engage SIFA and the PZB, release the brakes and when i am appling power, the game crashes.
     
  17. Rudolf

    Rudolf Well-Known Member

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    I have the same issue. It occurs fairly consistent, shortly after you get permission from dispatch. I then tried to resume from a saved game. It now happens after various driving distance. I include the last crash report, in case this is useful.
     

    Attached Files:

  18. solicitr

    solicitr Well-Known Member

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    Hmm. I just ran the whole scenario with no problems (well, except for that hill start, which took a bit of juggling on my part).
     
  19. limegreen

    limegreen New Member

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    This scenario is still not working.
     
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  20. joerg.lange

    joerg.lange Well-Known Member

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    The update has not yet been rolled out. Unfortunately.

    (See post #15)
     
  21. grumypop51

    grumypop51 Well-Known Member

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    Thank God for the forums!! I have been trying this scenario four or five times today and crashes every time. Tried another scenario and it works as it should. Much relief after reading these comments! :)
     
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  22. fanta1682002

    fanta1682002 Well-Known Member

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    today Crashed for me
     
  23. Abbey Road

    Abbey Road New Member

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    Is there any ETA for this fix? This was the first scenario I tried after buying this DLC (after reading rave reviews about the quality of the loco both here and on the Steam forums) and doing the introductory session. Was not a good experience as it invariably crashes after setting the master and slave setting on the two locos and starting the master loco. Trust this will get fixed soon. Hope to try some of the other scenarios meanwhile.
     
  24. limegreen

    limegreen New Member

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    This is still not fixed...?
     
  25. hyperlord

    hyperlord Well-Known Member

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    I did that scenario last week but it crashed after 40-50 minutes in
     
  26. todzilla#6054

    todzilla#6054 New Member

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    ran it today, still not fixed
     
  27. Maik Goltz

    Maik Goltz Well-Known Member

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    Sorry guys that it takes so long to get the fixes out. But it is not on me. I just discussed with DTG about it to have an idea when the fixes will get released. But still, i have no clear answer to that yet.
     
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  28. limegreen

    limegreen New Member

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    That's a pity, but thanks for your effort anyway.
     
  29. Abbey Road

    Abbey Road New Member

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    thank you for your response. Hope the fixes get patched into the game soon.
     
  30. limegreen

    limegreen New Member

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    Is there still no release in sight?
     
  31. grob-e

    grob-e Well-Known Member

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    Well, I think it's most likely, that they will be released with the RRO preservation crew upgrade, as this is the last on the list on the roadmap I wouldn't expect anything before May...just taking a guess.
     

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