Epic Games Game Crash On Startup

Discussion in 'TSW Troubleshooting & Issues Discussion' started by sparkles, Sep 21, 2023.

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  1. sparkles

    sparkles Member

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    Playing on epic and like always the new game crashes on startup, not so good impressions from TSW4 so far.
     
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  2. h99h99hi8#001

    h99h99hi8#001 New Member

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    so its not just me good to know
     
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  3. tygerways#2596

    tygerways#2596 Well-Known Member

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    same here
     
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  4. DSCH

    DSCH New Member

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    Same issue here; EGS permission screen comes up, but when I click allow, it crashes immediately.
     
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  5. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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  6. sparkles

    sparkles Member

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    I think it may be due to epic not downloading any content, try and see if that works. Im currently downloading some routes
     
  7. tygerways#2596

    tygerways#2596 Well-Known Member

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    Oh come on.

    Please fix the starter on Epic Games store instead of sending us on a night-long wild goose chase through our system files.

    We obviously do not have any mods installed for the brand new game.
     
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  8. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    We are currently investigating the issue with our development teams and Epic in the mean time.
     
  9. tygerways#2596

    tygerways#2596 Well-Known Member

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    That is what the add-on manager shows me:
    upload_2023-9-21_19-32-14.png
     
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  10. aeronautic237

    aeronautic237 Well-Known Member

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    I don't play on Epic, so I can't say for sure, but the screenshot makes it look like nothing is installed.
     
  11. DSCH

    DSCH New Member

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    Trying that now, checked all that was available, but contrary to the screenshot tygerways#2596 shared, I only had two SmithfieldXX addons (and the special edition content, of course).
     
  12. tygerways#2596

    tygerways#2596 Well-Known Member

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    I have a plethora of SmithfieldXX entries and below like 62 DLCs.. trying to install the Deluxe Edition content now
     
  13. tygerways#2596

    tygerways#2596 Well-Known Member

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    ..result is unchanged.
     
  14. sparkles

    sparkles Member

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    All my DLC's installed still crashing, did devs even try the game on epic... and epic takes like a day or 2 for updates to come so im guessing our early access isn't that early.
     
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  15. raptorengineer

    raptorengineer Active Member

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    is anyone getting a message that says allow your train sim world 4 use your epic game account and when you click allow it crashes?
     
  16. misi#8198

    misi#8198 New Member

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    I expected more than just a fancy loading screen. Where's the game?
     
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  17. waschixtreme#2563

    waschixtreme#2563 New Member

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    make sure you have alll your addons installed in the addon amanager on epic
     
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  18. misi#8198

    misi#8198 New Member

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    Thanks for the suggestion.
    I'm trying to install all the addons but it's asking for way more space than I think it should.

    [​IMG]

    What's up Epic & DTG?
     
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  19. cal#9814

    cal#9814 New Member

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    I am experiencing the same problem. All my addons are installed. Tried restarting Epic. Tried using a different browser. Tried restarting my PC.

    Edit: Update today fixed the problem.
     
    Last edited: Sep 23, 2023
  20. tygerways#2596

    tygerways#2596 Well-Known Member

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    BTW, the TSW2 core routes (SPG, SKA, Bakerloo) and the 2021 summer pass routes (except for Dresden-Riesa obviously, so Boston and BML) are missing in the list of my available DLCs. Do you guys have them?

    Just.. like.. last.. time.. (launch of TSW3).

    I do not want to go through this every year anew.

    It just feels like Groundhog Sim World at the moment.
     
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  21. DTG-Chris

    DTG-Chris Staff Member

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    Hi all,

    We truly empathise with the poor timing of this issue, and we genuinely want everyone to be able to enjoy the game tonight. To address this issue, we are actively coordinating our internal teams with Epic to determine the root cause. Based on the feedback we've received thus far, it appears unlikely that this can be resolved through player troubleshooting alone, and will require Epic's direct attention. Rest assured that we are diligently working to resolve this issue as soon as possible and will provide further updates here.

    Thank you for your continued understanding and patience.
     
  22. sparkles

    sparkles Member

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    *cough* Have you tried testing a game before releasing it *cough* It's understandable that a game has some problems, I know being a game dev is not easy. But this is a big company and you had the same problem last year. You should maybe look so the same problem dosen't appear again
     
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  23. peclffdd#6397

    peclffdd#6397 New Member

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    What is this? And why when I open it (search) it says "No results found."? [Edit] When you open all DLC's it say "No result found."
    upload_2023-9-21_20-18-29.png
     
    Last edited: Sep 21, 2023
  24. tygerways#2596

    tygerways#2596 Well-Known Member

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    So.. in my list of available DLCs are missing all the routes that I did not buy separately, but as part of some kind of bundle
    e.g.

    Train Sim World 2:
    Sand Patch Grade
    Schnellfahrstrecke Köln
    Bakerloo Line

    Rush Hour Summer Pass:
    NEC Boston Providence
    London Commuter (BML)
    (Nahverkehr Dresden/Dresden-Riesa I have, obviously because it is also part of TSW4)

    Train Sim World 3:
    Cajon Pass
    Schnellfahrstrecke Kassel-Würzburg
    Spirit of Steam: Liverpool-Crewe
    (Southeastern Highspeed I have, obviously because I bought it as a stand-alone route before the release of TSW3)

    This is exactly the same problem that had us players on Epic Game Store wait for weeks after the release of TSW3 to finally get our DLCs.

    So – even though I am aware that access to DLCs released prior to TSW4 was only promised for the official release date on Sept 26 –

    please, please, pretty please,

    start investigating this now


    so that we do not have to wait for even more weeks after you finally got the game itself running on EGS.

    It is pretty annoying to have to wait like 10% of the game's life cycle until all DLCs are finally up and running.
     
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  25. sparkles

    sparkles Member

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    Worst thing is that we don't even get the game early and that we won't be compensated in any ways as DTG care about money not about players
     
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  26. waschixtreme#2563

    waschixtreme#2563 New Member

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    I mean, tbh im not even mad at dtg for this as its an epic issue. its just unconvinient. I do hope that it will be available to play tomorrow.
     
  27. waschixtreme#2563

    waschixtreme#2563 New Member

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    I would like the devs to tell/clarify us with what those smithfield things are.
     
  28. tygerways#2596

    tygerways#2596 Well-Known Member

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    I wouldn't even say that.

    But running into the same issue twice in a row actually points to some degree of.. lacking diligence towards players on the EGS.

    So please let me be wrong about the bundle DLC entitlement issue.
     
  29. tygerways#2596

    tygerways#2596 Well-Known Member

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  30. waschixtreme#2563

    waschixtreme#2563 New Member

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    tbh thats not what im most worried about, what if we cant even play tsw4?
     
  31. tygerways#2596

    tygerways#2596 Well-Known Member

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    Most likely some not properly named DLCs (that are missing in the list, apart from the bundled ones).
     
  32. peclffdd#6397

    peclffdd#6397 New Member

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    But (if I understand) access to the DLCs you will have on the release date 26th
     
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  33. tygerways#2596

    tygerways#2596 Well-Known Member

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    I am quite confident they will fix this eventually, so don't worry.

    Maybe at some time when everybody else is already hyped about the next route to be released, but most probably at some time.

    I just don't want to start sweeping my DLCs together after the game is finally running.
     
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  34. waschixtreme#2563

    waschixtreme#2563 New Member

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    actually that makes sense, as some of us (me included) are missing some dlc, not showing up in the dlc manager.
     
  35. tygerways#2596

    tygerways#2596 Well-Known Member

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    As I mentioned above, I am aware of that.

    But the fact that the usual suspects are missing again, other DLCs are already in the list and the number of my DLCs shown in the EGS launcher is short exactly 9 items (TSW3: 66, plus 5 for Deluxe makes me expect 71, indicated are 62), makes me suspect the worst.
     
  36. sparkles

    sparkles Member

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    It's DTG fault not epic it's called blaming it on epic. They implemented the system wrong somehow. They might not agree with the epic way but it's not epics fault
     
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  37. tygerways#2596

    tygerways#2596 Well-Known Member

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    Obviously both of them get (part of) our money, both of them have to ensure that we can play what we payed for. There is no point and no excuse in one pointing at the other.
     
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  38. ocathio#4270

    ocathio#4270 New Member

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    I'm so mad!! I pre-ordered, I paid 1,800 Egyptian Pound, to play the game in early access, I cancelled all my appointments tonight, I waited till the timer reached 0 so I can click install, and after downloading only 6 GB (which kinda indicated that something was wrong), the game crashes after loading screen, I'M SO DISAPPOINTED AND ANGRY, AND I NEED A COMPENSATION FOR ALL OF THIS.
     
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  39. waschixtreme#2563

    waschixtreme#2563 New Member

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    it works now
     
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  40. cars0199

    cars0199 Member

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    I had the same problem - CTD each and every time I tried to launch TSW4. A few minutes ago I saw that the epic app itself had an update ready, and after installing it, well, TSW started without problems!

    Edit: just seeing that others also are up and running, so maybe just coincidence with the pending epic update :P
     
  41. waschixtreme#2563

    waschixtreme#2563 New Member

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    hoverer, i seem to have antelope valley, HRR, TVL, THR..?
     
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  42. peclffdd#6397

    peclffdd#6397 New Member

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    Yes, it works now fine! It just don't ask for Permission to epic.
     
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  43. waschixtreme#2563

    waschixtreme#2563 New Member

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    I think I broke something why do I have HRR, Dresden chemnitz, antelope,TVL and the vectron installed? i didnt even check those/ i didnt see them in the addon manager
     
  44. raptorengineer

    raptorengineer Active Member

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    ok i fix my issue with the epic game account promp. what i did was i remove the tsw4 desktop shortcut and when in to the c:\programfile(x86)\trainsimworld4 folder and took that trainsimworld4 start icon and made it a shortcut and now the game start up
     
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  45. ocathio#4270

    ocathio#4270 New Member

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    Now, it doesnt ask for permission but it keeps loading forever, doesnt actual start the game
     
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  46. waschixtreme#2563

    waschixtreme#2563 New Member

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    yeah, im probably fixing this tomorrow. something is definitely wrong with my tsw4
     
  47. tygerways#2596

    tygerways#2596 Well-Known Member

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    Yep, same here
     
  48. waschixtreme#2563

    waschixtreme#2563 New Member

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    do you have the routes though?
     
  49. tygerways#2596

    tygerways#2596 Well-Known Member

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    No, the DLC list didn't change
     
  50. sparkles

    sparkles Member

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    Thank you! Still bad job by DTG
     
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