PC Game Crashing When Quiting

Discussion in 'Technical Reports' started by Jannerdunk, Aug 19, 2021.

  1. Rudolf

    Rudolf Well-Known Member

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    I have this issue as well. Submitted data to Unreal, but not sure if this is useful. It happened once during gameplay, else during exit of the activity. I played mostly Boston Sprinter.
     
    Last edited: Aug 22, 2021
  2. hyperlord

    hyperlord Well-Known Member

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    Count me in for the crash-on-exit club, too
     
  3. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    I'm only crashing on exit, I've not experienced any during play crashes.
     
  4. fatnslo#7264

    fatnslo#7264 New Member

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    I crash on exit every time. Has not crashed while playing.
     
  5. fanta1682002

    fanta1682002 Well-Known Member

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    me too
     
  6. Jamy

    Jamy Well-Known Member

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    Yep I'm crashing on exit
     
  7. Willywill

    Willywill New Member

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    Add me on the list for every scenario play thru and every exit!! This is not fun at all!!! No mods or enhancements!!!
    My PC: i9-9900K, Windows 10 Pro 64 (Ver 21H1), 2080ti (Nvidia 471.68), Samsung 970 Pro 512gb, 32gbs of RAM

    Already submitted ticket, waiting for there reply. Never had any issues before Rush Hour.
     
    Last edited: Aug 22, 2021
  8. Headset

    Headset New Member

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    Same here.
    Win 10 Home -AMD Ryzen 9 5900X - Zotac 3080 Ti - Corsair 32 GB RAM - TrackIR 5
     
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  9. giuseppe#5139

    giuseppe#5139 New Member

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    Had a crash at exit and today during Boston route play. Submitted to Steam a refund request, then rejected. Submitted a ticket with UE4 crash report and DxDiag system specs. A mess like this rarly seen. Disgusted.
     
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  10. Franck69

    Franck69 Member

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    The same thing happens to me too, always, every time I go out.
     

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  11. Michael Newbury

    Michael Newbury Well-Known Member

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    Can add me to the list as it just happened to me for the first time
     
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  12. EntityNL

    EntityNL New Member

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    Same issue here, only happened to me on exit. Not every time, but most times. Running a Ryzen 7 5800X, GeForce 3060ti (latest drivers), 32GB RAM and Win10 21H1 with all the updates.
     
  13. goupil74

    goupil74 Member

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    For more details, i crash if i select "exit button". But if i (we) select Main Menu and not Exit when exit a play, there is no crash . For me alternative is using Main Menu for exit game.
     
  14. DenisJura

    DenisJura New Member

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    Hello.. I also have this message on exit every time I have gone through a task. 32 Go Ram GTX 1060 6 Go
     
  15. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    Curious why you would ask for a refund for a game that is perfectly playable but crashes on exit when you're leaving the game anyway?
     
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  16. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    My computer must have infected yours during our chat lol.
     
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  17. Michael Newbury

    Michael Newbury Well-Known Member

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    Something like that it was running perfectly okay to then, or just my luck was running out and it was only a matter of time. But so far it only did it once yesterday as played two separate times yesterday.

    Guess I am now a member of the crash club.
     
  18. Michael Newbury

    Michael Newbury Well-Known Member

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    As Paul has pointed out there is absolutely nothing wrong with the game it's perfectly playable, they will have a fix for this soon.
     
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  19. giuseppe#5139

    giuseppe#5139 New Member

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    The game started crashing even during gameplay. I asked refund because 39.99 euros is too much for a botched release like this. I checked the integrity of fs with sfc /scannow after crashes and noticed some corruption in files. The software is bugged and this is not the way customer need to be treated.
     
  20. goupil74

    goupil74 Member

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    File corruption is typicaly cause of a bad download or computer health. Steam offer to check game consitency, if it is not ok, reinstall TSW.
     
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  21. giuseppe#5139

    giuseppe#5139 New Member

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    I uninstalled the game, removed all folders in the sdd, and also in the /My Documents/My Games. Then reinstalled. Crashed again. DTG answered that my specs are slightly lower their expectations, my HDMI sound driver is outdated (unfortunately it is provided by AMD through Adrenalin software). So, no game, no refund. I added a screenshot of my pc health status: before rush hour installation and after. The single failure earlier is due to an UEFI change made by me during substitution of boot ssd.
     

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  22. Frankie-IT

    Frankie-IT New Member

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  23. Blu

    Blu Active Member

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    I watched the stream tonight and sam said they thought it was when people exit from a pause screen. Mine crashes almost every time, no matter how I quit the game. However apart from one instance yesterday where it crashed in game on SFJ route, I don't see it as a major inconvenience.
     
  24. Blu

    Blu Active Member

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    Same here.
     
  25. goupil74

    goupil74 Member

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    I have crashed without using Exit button in pause game, it was after playing EC. I notice at his time crash are affected to Preserved routes, don't crash for TSW2 routes. I will process to more test if it can help to solving this problem.
     
  26. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    same here
     
  27. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    You mentioned you found corruption with sfc /scannow - that's not the game or steam, that's problems with your computer and its windows installation which could be caused by several things
    • bad windows update
    • corrupted storage
    • malware
    If your specs are lower than that required by the game then I would expect issues. If you want an idea of how your machine is performing I use https://www.userbenchmark.com/ - I have nothing to do with them, its just a good tool.

    Make sure your computer itself is healthy - nothing can help you if its not. Once you're sure its good then visit Steam and use this procedure to verify your game files https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

    Paul
     
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