Steam Game Keeps Crashing To Desktop

Discussion in 'TSW Troubleshooting & Issues Discussion' started by all aboard railways, Feb 13, 2024.

  1. all aboard railways

    all aboard railways Active Member

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    i try spawn on foot on linke route and game crashes to desktop on PC Steam also sometime when trying to load into game i have a high end pc and very not happy with this
     
  2. T.83

    T.83 Active Member

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    Yes, I’ve been having the same issue.

    I think the problem is from the recent update and has something to do with the Unreal Engine as whenever the game crashes I get “UE exiting due to lost D3D device.”
     
  3. Spikee1975

    Spikee1975 Guest

    The update is working well - provided you have removed outdated mods and checked for updates. The update changed many things that need mod updating. My CabCam v1.35 mod is fully compatible.
     
  4. T.83

    T.83 Active Member

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    Don’t have any mods and have my OS and drivers updated but still getting crashes with that Error code.
     
  5. aeronautic237

    aeronautic237 Well-Known Member

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    If you have already thoroughly checked for rogue mods you may have missed, it may be a good idea to perform a file verification on Steam.
     
  6. Spikee1975

    Spikee1975 Guest

    Mod checking is vital. You get this stuff for free, but it's up to you to do the maintenance work. Suscribing to mods on trainsimcommunity will give you alerts when a mod is being updated.

    As TSW got a lot of patches recently, many mods must be brought up to date.
     
  7. T.83

    T.83 Active Member

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    I’m on PC game pass but I already have done file verification and also reinstalled TSW4 to check but didn’t work.
     
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  8. Spikee1975

    Spikee1975 Guest

    Was referring to the OP, thread is tagged "Steam". I know nothing about GamePass. :|
     
  9. Bradmac

    Bradmac Member

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    As per Spikee1975 's advice, I reinstalled a couple of recently updated mods after getting crash to desktop on ECML. All fixed now.
     
  10. aeronautic237

    aeronautic237 Well-Known Member

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    Interesting.

    You have no mods, have verified the files, and done a complete reinstallation of TSW4.

    The only thing I can think of is that if you are forcing -DX12, try running the game without forcing it. TSW runs on X11 by default. I am not sure if that's possible on PC Gamepass though.
     
  11. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hey there,

    my usual recommendation would be to check for outdated mods and verifying your files, as others have done already.

    Unfortunately it looks like this doesn't seem to resolve the issue for T.83. Unless I'm mistaken a D3D device would be related to your GPU, are your drivers up to date?
    Alternatively, did you try a clean reinstall as described here?
    If all else fails, could you please create a ticket with our support here?

    All the best,
    Jan
     
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  12. T.83

    T.83 Active Member

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    Device/OS is up to date, did the clean reinstallation but it’s still crashing.

    I have already sent a ticket now.
     
  13. T.83

    T.83 Active Member

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    I do have Dx 12 on how would I fix change it back to 11?

    E: Forgot to preface that I HAD previously been able to play ECML, VOR and Antelope Valley during a free play weekend on the gamepass, TSW4 ran fine and had no crashes.
     
    Last edited: Feb 14, 2024
  14. aeronautic237

    aeronautic237 Well-Known Member

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    I'm not sure, but on Steam, you have to force it using a line of code. Simply having DX12 installed is not an issue but forcing the game to use DX12 may cause crashes. You will know if you have done this. Simply remove the line of code to allow it to use DX11.
     
  15. T.83

    T.83 Active Member

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    I’ve got it working now.

    Basically there’s an issue on Xbox PC where the DX number is stuck on 11 on the MicrosoftGame.config and by change it to DX12 it’s working now.

    Edit: Only worked with one service, still got crashes on others.
     
    Last edited: Feb 16, 2024
  16. aeronautic237

    aeronautic237 Well-Known Member

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    TSW does not officially support DX12. You should switch it back to DX11.
     
  17. T.83

    T.83 Active Member

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    According to this post, there was a DX12 version?
     
  18. wellington

    wellington Guest

    Last edited by a moderator: Feb 16, 2024
  19. aeronautic237

    aeronautic237 Well-Known Member

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    I did not know that Xbox PC defaulted to DX12 until now. Interesting to find that out.
     

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