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Game Updated And Still Won't Boot Up Running Out Of Ideas On How To Fix It

Discussion in 'Troubleshooting & Support' started by pennsy_railfan, Jan 9, 2019.

  1. pennsy_railfan

    pennsy_railfan Member

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    So there was an update for TSW and I update it as soon as possible. However, when I did the game booted up and give me the slash screen and that's it. I know I posted help but I'm honestly running out of ideas on how to fix the issue :( . I tired contacting dovetail didn't go to well :(.
     
    Last edited: Jan 9, 2019
  2. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    Hi Pennsy,

    What steps have you tried to follow in order to resolve your issue exactly?

    Have you followed the steps located on: https://dovetailgames.kayako.com/Knowledgebase/Article/View/267/12/experiencing-technical-issues
    Or tried uninstalling any recent Windows updates which could be causing your issue?
     
  3. pennsy_railfan

    pennsy_railfan Member

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    Yes Trainsim-Daniel I had followed the steps
     
  4. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    Hi Pennsy,
    Then please try uninstalling any Windows updates installed since you last had the game working to rule these out as the cause.
     
  5. pennsy_railfan

    pennsy_railfan Member

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    I've tried that but it won't let me go to a previous update :(:mad:
     
  6. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    As nobody else is having a similar issue at this time it seems limited to your hardware/operating system so you may want to try repairing Windows once more using the steps in the guide we sent you previously or using system restore to go back to an earlier point when the game was running.
     
  7. pennsy_railfan

    pennsy_railfan Member

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    I'll try
     
  8. pennsy_railfan

    pennsy_railfan Member

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    no success in going back to a previous update :|:(
     
  9. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    Then please ensure your hardware meets the games minimum requirements and that you have the latest version of all of your drivers installed and followed all of the steps in the guide linked to previously as you don't appear to have sent in a DxDiag for us to review.
     
  10. pennsy_railfan

    pennsy_railfan Member

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    should I send one on here or send a ticket?
     
  11. TrainSim-Dmitri

    TrainSim-Dmitri Administrator

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    Hi pennsy_railfan,

    Could you please submit a ticket with DxDiag to our support system: https://dovetailgames.kayako.com/Tickets/Submit

    Daniel will have a look at it.

    Thanks!
     
  12. pennsy_railfan

    pennsy_railfan Member

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