Steam Glossop Line - Some Services Cannot Be Completed

Discussion in 'TSW Troubleshooting & Issues Discussion' started by sladkart, Sep 28, 2023.

  1. sladkart

    sladkart Member

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    So after all my Steam content eventually downloaded for TSW4 I decided to carry on what I was previously doing in TSW3 - journey mode on the Glossop line.

    The very next service in the journey didn't work!

    The service was 2G47 Hadfield - Manchester Piccadilly via Glossop (Part 2)

    After setting up the train (simplified for testing as Key in, Reverser Forward, Unlock Doors) I wait until prompted to Lock Doors. After closing the doors the next instruction didn't appear. In fact the whole black bar at the top left of the screen had disappeared. No waypoint is set for the next stop at Dinting.

    Pressing T to see the schedule shows that all the objectives are there, except it seems to be stuck on the Load Passengers first step.

    I restarted the service from the pause menu. Same problem. I went to the timetable and found the service and tried it from there. Same.

    Loading the same service in TSW3 and it works. Back to TSW4 and it fails.

    So I then tried a selection of other services in TSW4 that start at Glossop and this list shows which worked and which failed -

    2G47 (Part 2) Failed
    2G48 (Part 2) Success
    2G49 (Part 2) Failed
    2G50 (Part 2) Failed
    2G51 (Part 2) Success
    2G52 (Part 2) Failed
    2G53 (Part 2) Success
    2G54 (Part 2) Success
    2G55 (Part 2) Success
    2G56 (Part 2) Failed
    2G57 (Part 2) Failed
    2G58 (Part 2) Failed
    2G59 (Part 2) Success
    2G69 (Part 2) Success

    I have uninstalled Glossop and reinstalled. I have verified integrity in Steam. There are no mods installed and no INI changes. I can't see any logic or pattern to the failures.

    There is a workaround if you start the preceeding service eg. 2G47 (Part 1) from Hadfield to Glossop, finish the service at Glossop, return to Free Roam, change ends and then start 2G47 (Part 2). That gets past the problem.

    I will create a ticket for all this, but I'd be interested if anyone else can reproduce the issue or if it's just me!
     
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  2. 100% Had this issue happen to me right now on my livestream from glossop station its a real joke after u close doors the top left hud fades away and nothing happens when u get to next station its 100% broken and needs fixing right away
     
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  3. sladkart

    sladkart Member

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    Unfortunate that this happened to you on a live stream but it is a relief that it's not just happening to me! Hopefully it will get fixed, but I won't hold my breath that it will be right away :(
     
  4. BeastyBill88

    BeastyBill88 Well-Known Member

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    I got this issue with 2G52 when I was playing through journeys, I thought it was because I had mods installed for TSW4 but it doesn't appear to be that, so it's definitely not you. Will you still be doing a ticket for the bug as you've got more details on it than me.
     
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  5. sladkart

    sladkart Member

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    I did create a ticket but it can't hurt for you to submit one too. In fact the more reports of an issue there are will raise it's profile.
     
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  6. BeastyBill88

    BeastyBill88 Well-Known Member

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    Yeah that is a good point, I'll submit a ticket today after I've gotten some sleep. Hopefully it'll be put on the list to get fixed asap.

    EDIT: Ticket submitted :)
     
    Last edited: Oct 6, 2023
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  7. FallenAngel00me

    FallenAngel00me Well-Known Member

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    Have this issue on PS5 too
     
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  8. ben#4046

    ben#4046 Active Member

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    Thank you for reporting this. I have had the same issue. Needs fixing as it's not just an isolated journey. Those effected part 2 routes cannot be finished in my case as the hub on the left and next stop indicator both disappear. Please fix. Can someone send me a link to error report and I will send one too.
     
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  9. BeastyBill88

    BeastyBill88 Well-Known Member

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    Submit your ticket on the DTG support site here: Support : Dovetail Support (freshdesk.com) you'll need to sign in with your DTG Live account (same one you use here on the forums if I remember correctly)
     
  10. Inkar

    Inkar Well-Known Member

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    Still not fixed.
     
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  11. sladkart

    sladkart Member

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    Unfortunately, as with a lot of long-standing issues with this game, it is not fixed.

    It was mentioned in the December 2023 Roadmap, but just said they were investigating.

    Hopefully fixed soon, but my expectations recently have been lower than ever.
     
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  12. BeastyBill88

    BeastyBill88 Well-Known Member

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    This is DTG, your expectations aren't low enough...
     
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  13. TrackingTrains

    TrackingTrains Well-Known Member

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    I’ve had this on the PS4, even when returning to free mode after a scheduled timetable service
     
  14. OS1-1IT

    OS1-1IT New Member

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    And one month later....still not fixed. These types of issues are the reason why I always wait for deep, deep discounts on all TSW DLC. Charging $40 for broken DLC and doing it with a smile on their faces is .....
     
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  15. sladkart

    sladkart Member

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    What's particularly frustrating with this bug is that it wasn't there when the DLC was released or when I purchased it. The bug appeared with the fanfare of TSW4 and the 'compatible' version of this DLC.

    DTG already have mine and many other people's money for this content so why would they rush to fix it now. The reported bug was mentioned briefly in the December Roadmap but there has been no comment since.

    I fear, but realistically expect, this bug to either go unfixed like so many others, or to be hidden behind a paywall of the inevitable TSW5.
     
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  16. stevegad

    stevegad Member

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    Same here, with 2G52 just a few minutes ago. This needs fixing - especially as it seems to be on several of the routes.
     
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  17. Wooki74

    Wooki74 Active Member

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    Yeah have just had this happen just now so journey mode cannot be completed yet another broken product without a fix in 5 months.and no reply from dtg.
    Just had a look at time table and I dud complete service 2g52 part 2 but now in journey mode it fails. That means that one of the first updates to this route has broken some services.
     
    Last edited: Mar 18, 2024
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  18. TrackingTrains

    TrackingTrains Well-Known Member

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    DTG Alex Are you able to get an update on this issue for us from the devs please? Thank you
     
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  19. col1948

    col1948 Active Member

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    I only just seen this, I too have an issue with this route, it has stopped working altogether now, I've tried various times and each time it crashes with a send report box.
    Not happy as it did work for a while.

    Col.
     
  20. Joethefish

    Joethefish Staff Member

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    Thanks for linking me to here and also for the list, very helpful!

    I found the cause of it and it should now be fixed in todays update! I checked it just now on my own PC and 2G57 now shows its next objective to Dinting. Apologies for this occurring but I hope you can enjoy these services from now on. :)
     
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  21. mldaureol2

    mldaureol2 Well-Known Member

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    Thanks Joe for your hard work if this has been fixed. :D
    Mike.
     
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  22. col1948

    col1948 Active Member

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    Oh great ty, I will re-download it again.

    Col.
     
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  23. SteveRail

    SteveRail Well-Known Member

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    Superb, thanks for looking into it
     
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  24. BeastyBill88

    BeastyBill88 Well-Known Member

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    I've just tested all the services that failed on the latest update and can confirm they all work, after locking the doors at Glossop the objective updates to stop at Dinting. Thanks Joe :D
     
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  25. SteveRail

    SteveRail Well-Known Member

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    Yep working fine for me to, glad to get use of the DLC back!
     
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  26. sladkart

    sladkart Member

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    Can confirm now all fixed :) Thanks Joethefish, can I send my bug reports straight to you from now on? :D Joking obviously
     
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  27. CajonPass2022

    CajonPass2022 Active Member

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    2G52 (Part 2) has also been fixed with the Spring core update. Thank you so much, Joethefish, for getting this fix to us. We really appreciate it! :D
     
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  28. col1948

    col1948 Active Member

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    I re-downloaded it again, just did one trip and it seemed OK. I was stuck doing the download, couldn't find what to do to get it back then I noticed in the list I had the tick box unchecked, once i did that it started the download, I am still learning things about Steam.

    Col.
     

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