so i downloaded the patch this morning and went to create a livery, i uploaded to creators club fine, i then go back into the main menu with all the routes, great western express didn't show up, i checked all my installed items and GWE was there, i uninstalled it to try and fix the issue but to my surprise its disappeared off my system, it wont acknowledge that i have GWE, I've tried installing through the store and the store says i don't own it and says pay, I've had great western express since day one on console, I've tried a full game reinstall to no help, i currently have all dlc installed as well as have the latest software update on Xbox series x. i had 81 items installed this morning but now its down to 80 and GWE has just disappeared into nowhere. DO NOT USE LIVERIES OR MAKE LIVERIES FOR THE GWE HST AS THIS HAPPENS
Hey there Bradley, we are aware of an issue causing Xbox users losing access to the GWE DLC an are investigating currently. What system are you using, Xbox Series X or S? If you haven't yet, could you please create a support ticket here: Support : Dovetail Support. Thank you very much, Jan
After hearing of this issue I booted the game up and GWE was in my route list so I drove 5A06 using a CC livery I grabbed last night ( Adams (former DTG employee). Finished the run successfully with a gold and on returning to the main menu GWE was still there in my route list. To me it seems to only occur if you design your own livery. Sort of like the last time LD went Fubar bit this time it's removing the route and not other liveries you've done! I'm on series S and have all content to date. Only one not installed is the 363.
Hey there, thank you for your patience so far. We are in talks with Microsoft and it looks like they've located the issue and are working on a fix. We sadly don't have an ETA for it, but will keep you updated as soon as we know more. Sorry again for the inconvenience, Jan
That's very understandable, we apologize for this. As I mentioned above, Microsoft are working on a fix right now, as soon as we know more we'll let you know. Please make sure to not re-buy the DLC, this seems to be a licensing issue through the Microsoft store.
Sorry for the double post, but just so you are all aware: https://forums.dovetailgames.com/th...-add-on-for-xbox-microsoft-store-users.71382/
Hey all, we are still in talks with Microsoft, sadly no news yet. As soon as there's something we'll let you know.
Hi all, We can confirm that Microsoft has resoled the problem and Great Western Express can now be downloading again, as you normally would. Thank you for your patience and if you need any further guidance with your download, please refer to the support article below. How To Manage Your Games & Add-ons On Xbox Consoles
