Since the update yesturday, GWR has disappeared from my collection. It still shows up as an installed dlc. I tried uninstalling to then reintall however when I uninstalled it disappeared from my installed dlc and now shows up on the Microsoft store that ive not bought it
Hey there, we are aware of an issue preventing players from accessing the DLC on Xbox and are investigating. Could you please let us know what system you are using, ie Xbox One, Series X or S? While the team investigates this, could you try these troubleshooting tips (if you could let us know if it's in your cache, that would be great). Link: https://answers.microsoft.com/en-us/xbox/forum/all/games-disappeared-from-xbox-library/cf9e2457-7391-4a34-997c-7452c3cce384 Also, if you haven't yet, please raise a support ticket here: Support : Dovetail Support Thank you very much, Jan
I'm now on Xbox Series X. First got the route on disc back in 2018. Then had a problem getting it to work on TSW2 so was sent a key code that worked. When TSW3 came along it upscaled to work ok. Now since yesterday's update it's disappeared from my library and Microsoft are asking me to purchase the route again
Hi all, At this time, there is no known workaround for this issue, and we are waiting to hear back from Microsoft. The common trend suggests this is affecting players who purchased a previous version of Great Western Express (i.e. TSW 2 or TSW 2020). If you purchased the TSW 3 version of Great Western Express, and it is still missing in your game, we would like to hear from you. To any affected players, please be assured that you do not need to repurchase the add-on and this will be resolved as soon as we can. For anyone who has accidentally purchased Great Western Express for a second time, please get in contact with Microsoft for a refund. Microsoft/Xbox Store Contact Xbox Support: https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders
Im on Xbox series S. I've had the route since it pretty much was released on xbox back on TSW 2020. It then followed onto tsw 2 and then 3. Then disappeared after the last update.
DTG JD Is this not a thing that's need a deeper dive to what's going here? Its not the way how DTG-Chris this describe...
Sometimes finding out the reasons for why things like this happen only make one wonder why it keeps being allowed to happen to begin with.So don't ask the question unless your 100% sure you want to know!
Everything is fine for me, it is installed and playable and says 'owned' on the store. Some specific details incase they are useful for whoever is troubleshooting: I bought a digital copy of TSW1 on Xbox One a few years back and GWE was included in it along with MSB and LIRR, and I am using it now in TSW3 on Xbox Series X.
My is missing from my library also. I purchased on tsw2 . It shows hat I have them on the downloadable add ones but not showing up but then on the store it shows I don’t have it install and available to purchase
I also purchased it on tsw2 I thought it was a glitch on tsw3 so I uninstalled GWE and now it says I own the TSW2 Collection verison and its missing from my owned section. If needed I have proof of screenshots that I played it on TSW 3 XBOX SERIES S
Same problem here originally had gwe on disc from tsw 2020 had to get code for tsw2 now after update says I don't own gwe for tsw3
Good news, we are making progress and Microsoft have potentially found the issue. We will work with Microsoft to get this fixed ASAP.
Hey all, just so you are aware: https://forums.dovetailgames.com/th...-add-on-for-xbox-microsoft-store-users.71382/
Hey all, we are still in talks with Microsoft, sadly no news yet. As soon as there's something we'll let you know.
Hi all, We can confirm that Microsoft has resoled the problem and Great Western Express can now be downloading again, as you normally would. Thank you for your patience and if you need any further guidance with your download, please refer to the support article below. How To Manage Your Games & Add-ons On Xbox Consoles
