How To Report A Bug

Some bugs and issues can make for an unenjoyable experience. However, many bugs have a relatively minor impact on gameplay. Either way, we want to know about it so we can improve everyone's experience. Therefore, we would like to ensure that there is a structured process for reporting and prioritising bugs.

Urgent Issues
An urgent issue would be something that prevents access to content, or stops the player from completing something. In this case, we would recommend that players aware of such an issue join the ViewApp Discord and use their issue reporting tool there. This will allow the ViewApp team to assess the situation and respond to issues as they develop.

Useful Links:

• Where Can I Find Updates & News? - ViewApp Steam News
  
• ViewApp Community Discord

Bug Reporting
Firstly, if you notice an issue of any shape, size or priority, please report it by using the support ticket tool on the ViewApp Discord server.
To do so, follow these steps:

• Navigate to the #support-ticket channel
• Click on the "Create ticket" button
• Describe your issue in the newly created channel dedicated to you

Every bit of player feedback helps us improve the game, and this process will get the bug logged on our internal bug tracking system. Submitting a ticket allows the developer to get all the necessary details the QA team may need to investigate an issue by having a one-on-one discussion with the bug reporter. We realise that it may take a few replies to get everything we need to know, but you can aid the process by ensuring that you...

• Provide a detailed and accurate description of the issue.
• Explain how the issue can be recreated (bullet pointed steps).
• Provide examples in the form of screenshots or videos.

Example:
"Hi,
I found an issue at Iwatapark. The platform is the wrong shade of grey! You can see this for yourself by following my instructions.

1. Sandbox Mode > ULF B1 > Iwatapark
   
2. Spawn in and look around, the gravel is the wrong shade of grey.

I think it should be this shade of grey and you can see how it looks in-game for comparison."


Minor Issues & Troubleshooting
We love to see how our community shares knowledge and helps each other out. Therefore, if you have a non-urgent issue or question, please feel free to create a thread and other community members or admins will help out where they can. However, we would recommend that you use the search box in the top right of the forums before you do so. We often see duplicate threads, the answer you are looking for may already be out there.