How To Subit Bug Information For Dovetail Support

Discussion in 'TSW Troubleshooting & Issues Discussion' started by lovetrains 3628, Sep 4, 2025.

  1. lovetrains 3628

    lovetrains 3628 Active Member

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    Hello how do you submit a ticket using the new system please
     
  2. DTG-Chris

    DTG-Chris Staff Member

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    Hi lovetrains 3628 ,

    If you would like to submit a support request, please visit: https://support.dovetailgames.com and click on Submit a Request on the top navigation bar.
    upload_2025-9-4_13-50-4.png

    However, we would encourage players to search the knowledge base first, as there is a lot of useful information on there including the Train Sim World 6 FAQ.

    Alternatively, you can ask the Help Widget a question, and it will suggest relevant articles for you. If you can't find the answer you are looking for, you can click on Get in Touch to submit a request.
    upload_2025-9-4_13-49-50.png

    You will find this information and more in the pinned thread: https://forums.dovetailgames.com/threads/how-to-report-a-bug-contact-dovetail-support.73264
     
    Last edited: Sep 4, 2025
  3. lovetrains 3628

    lovetrains 3628 Active Member

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    Thanks can a sticky be made on how to acess a ticket ive seen people ask already
     
  4. DTG-Chris

    DTG-Chris Staff Member

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    You're welcome! Instructions are pinned to the top of the Troubleshooting & Issues forum for easy visibility.
     
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