I Cannot Open Utilities

Discussion in 'General Discussion' started by welshtrainservice, Dec 15, 2020.

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  1. welshtrainservice

    welshtrainservice New Member

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    I have bought TS19 because it was on sale on G2A (not steam) and now I cannot open utilities to install mods, i also dont have any routes installed onto ts
     
  2. 749006

    749006 Well-Known Member

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    If you don't have any routes installed how do you know the game is installed?
     
  3. welshtrainservice

    welshtrainservice New Member

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    I did the tutorial map, that worked
     
  4. 749006

    749006 Well-Known Member

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    What does that mean?
    What did you actually do?
     
  5. welshtrainservice

    welshtrainservice New Member

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    I drove the class 170 (to learn how to drive it), its the academy
     
  6. 749006

    749006 Well-Known Member

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    Try another route that came with the game - Just do a Quick Drive
    You can chose any route and train and see if that works

    To open Utilities they are in \steamapps\common\railworks Utilities.exe
     
  7. welshtrainservice

    welshtrainservice New Member

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    There are no routes that came with my game. and utilities does not work , I went into the railworks folder, clicked utilities and it did nothing, also i didn't buy it on steam. I will check your reply tomorrow morning
     
  8. 749006

    749006 Well-Known Member

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    Even if you did not buy it on Steam the full game should install without you having to use Utilities

    Go in to your Steam Client
    Click on Library > Train Simulator then Right Click > Properties
    Another Box appears and the third Tab shows Local Files - select that
    4th option is Verify Integrity of Game Files
    It will report some missing and then acquire them for you
    When it is finished do it again as it sometimes misses files on the first verify

    Peter
     
  9. welshtrainservice

    welshtrainservice New Member

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    Hmh....weird. Train simulator is not showing on steam, also i have trains simulator 19 not 21, and 19 is not on steam. I will try reinstalling
     
  10. Reef

    Reef Well-Known Member

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    If you did not get a Steam key to activate the product (which then automatically downloads) then as far as I'm aware you have not got an official product, I might be wrong (it wouldn't be the first time) but I'm pretty sure TS is only available through the Steam platform.

    Also the official product would have automatically updated to TS2021 for free (again through Steam) I think you've either accidentally, been duped (i.e. paid for something not legitimate) or intentionally downloaded a cracked copy myself.
     
  11. ARuscoe

    ARuscoe Well-Known Member

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    Sounds like you have an "offline copy" of TSx... Check with DTG that your license key is valid and if it is then get a steam account and let everythign update. If it's not then back to G2A to find out who needs suing
     
  12. welshtrainservice

    welshtrainservice New Member

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    I heard people that bought it on steam also had problems opening utilities, i will try to reinstall
     
  13. 749006

    749006 Well-Known Member

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    Before you reinstall What was the name of what you purchased and How did you install it?
     
  14. welshtrainservice

    welshtrainservice New Member

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    I installed it by extracting the files into my folder. i think the name was "Train Simulator 2019"
     
  15. 749006

    749006 Well-Known Member

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    Why did you install it like that?

    When you purchase something from a reseller they either send you the program with an .exe file
    or the give you a key to redeem it on Steam via the Steam Client
    They don't expect people to start opening and extracting files - unless it's from a hookey site

    The game does not work without the Steam Client installed.
     
  16. ARuscoe

    ARuscoe Well-Known Member

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    The game as supplied by DTG from the steam store does not work without the steam client having checked the license validity
    A cracked version would work as described
     

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