I Can't Subscribe To Anything On Creators Club.

Discussion in 'TSW General Discussion' started by tft#6439, Sep 6, 2022.

  1. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    I was playing tsw3 today and I am unable to subscribe to anything on there. Everytime I try I am stuck with this. Screenshot_20220902-141842_Gallery.jpg
     
  2. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    2,893
    Likes Received:
    11,284
  3. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    Not working still.
     
  4. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    2,893
    Likes Received:
    11,284
    Can I confirm what platform you're playing on, please? (looks like a PS4, but don't want to assume anything)
     
  5. antony.henley

    antony.henley Well-Known Member

    Joined:
    Jul 6, 2019
    Messages:
    1,982
    Likes Received:
    3,289
    • Helpful Helpful x 1
  6. jack travers

    jack travers Well-Known Member

    Joined:
    May 24, 2022
    Messages:
    791
    Likes Received:
    565
    Happened to me too. My solution was to just do it on the dovetail live website
     
    • Like Like x 3
  7. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    Indeed a ps4
     
  8. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    407
    Likes Received:
    349
    Hey all,

    If you have already re-enabled your connection to Dovetail Live in-game, please try the following.

    Rebuild the Database to reset the console cache. Furthermore, If you haven't already, please contact Dovetail Support, so we can double-check your Dovetail Live account for problems.

    How to Rebuild the Database
    https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
     
  9. ash#6572

    ash#6572 Member

    Joined:
    May 24, 2022
    Messages:
    17
    Likes Received:
    30
    I have the same Issue on Xbox Series S aswell.
     
  10. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    407
    Likes Received:
    349
    Hi tft#6439,

    Unfortunately, it doesn't look like you have tried contacting Dovetail Support yet. However, we have taken a look at the Dovetail Live account that is registered to the same email address you are using on the forums.

    The problem with your Dovetail Live account is that you haven't verified your email address. Therefore, the functionality of your account will be limited. However, we have manually sent you a separate email with containing a link to verify your account. Please note that the link will expire within 24 hours of this message.

    Once you have verified your account, please re-enable your connection to Dovetail Live again: https://dovetailgames.freshdesk.com...987275-how-to-sign-out-and-into-dovetail-live
     
  11. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    I have just verified my account, and I also rebuilt the database and its still not working
     
    Last edited: Sep 8, 2022
  12. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    And now I have to reinstall all my routes. Screenshot_20220908-092606_Gallery.jpg
     
  13. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    2,893
    Likes Received:
    11,284
  14. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    I see. Most of them have installed now, it did confuse me at first but it's alright now.
     
  15. goochdog#5870

    goochdog#5870 Well-Known Member

    Joined:
    Dec 31, 2020
    Messages:
    406
    Likes Received:
    609
    I’ve also logged out and back in again but cannot subscribe to anything . I can do it online but that is not ideal
    I’m on PS5
     
  16. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
  17. antony.henley

    antony.henley Well-Known Member

    Joined:
    Jul 6, 2019
    Messages:
    1,982
    Likes Received:
    3,289
    Yep, Thats what I have been using for the past few months, Also it works on your smart phone , Phablet and tablet.

    Hentis
     
  18. transport

    transport Active Member

    Joined:
    Feb 26, 2021
    Messages:
    185
    Likes Received:
    112
    Same
     
  19. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    Yeah that's what I've been doing for the past few days.
     
    • Like Like x 1
  20. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    2,893
    Likes Received:
    11,284
    Update: We have noticed that players who have 100 subscriptions on Creators Club are unable to subscribe to any more content. If this is affecting you, you will see the spinning wheel indicated in the red box on the screenshot here.

    We are aware, and are investigating a solution.

    For the time being, you can continue to subscribe to Creators Club content via our website, or remove your existing subscriptions if you don't use them anymore.
     
    • Helpful Helpful x 2
    • Like Like x 1
  21. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    Ok I see, I have subbed to lots of stuff so I'll assume that's the reason.

    Update: 100% That. I just counted and I am subbed to 198 items!
     
    Last edited: Sep 12, 2022
    • Like Like x 1
  22. TrackDown

    TrackDown New Member

    Joined:
    Aug 20, 2020
    Messages:
    9
    Likes Received:
    3
    So when will this fix come? Its been 1½ month now
     
    • Like Like x 1
  23. goochdog#5870

    goochdog#5870 Well-Known Member

    Joined:
    Dec 31, 2020
    Messages:
    406
    Likes Received:
    609
    Still waiting for this , but like so many other things
    , I’m not holding my breath :mad:
     
  24. solicitr

    solicitr Well-Known Member

    Joined:
    Jun 20, 2020
    Messages:
    11,899
    Likes Received:
    18,258
    Several of my uploaded liveries are missing, and I can't reupload them, even via the webpage- because the system has lost all my screenshots and you can't upload without at least one pic.
     
    Last edited: Nov 13, 2022
  25. tft#6439

    tft#6439 Well-Known Member

    Joined:
    May 7, 2022
    Messages:
    1,948
    Likes Received:
    1,695
    Nearly 3 months later...
     
  26. Cleggsta

    Cleggsta Member

    Joined:
    Oct 28, 2021
    Messages:
    29
    Likes Received:
    53
    I'm waiting for a fix for this still .... Tried log out etc as advised .....
     
    • Like Like x 1

Share This Page