PS5 Medals Number Error

Discussion in 'TSW Troubleshooting & Issues Discussion' started by ymy#4716, Mar 3, 2023.

  1. ymy#4716

    ymy#4716 New Member

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    Hello!
    I noticed that a few days ago, in the section of my profile, where the medals obtained by me are accounted for, an error appeared.
    The number of medals displayed now is not correct and real. I have over 400 gold medals and several silver and bronze medals.
    Do you know the reason for this error?
     

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  2. Techy_Dave

    Techy_Dave New Member

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    I've experienced the same issue. It seems to be the total count on your profile page is not counting correctly however the medals seem to be showing within each route selection screen. Do you have the most recent update to the game which came out last Tuesday for the add-ons manager? I think this is the most likely cause of the problems.
     
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  3. ymy#4716

    ymy#4716 New Member

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    Yes, i have instaled the most recent update.
     
  4. Factor41

    Factor41 Well-Known Member

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    Yeah, same. TSW has a long history of not being able to do basic maths, so this isn't really a surprise.
     
  5. DTG-Chris

    DTG-Chris Staff Member

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    Hi ymy#4716 would you be able to submit a support ticket, with the following information, please?
    • A list of which add-ons you have installed.
    • Comparison screenshots, showing the difference you are describing.
     
  6. Techy_Dave

    Techy_Dave New Member

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    Hi DTG-Chris

    I can also confirm that medals are not tracking correctly. See attached screenshots from the Koln route and the BR187. First one shows my profile page with only 276 golds and 5 silvers on player level 430 (pre-add-on manager update I think this was around 400 golds, 30 silver, 30 bronze). The second is the Koln route selection which shows 2 scenarios successfully completed. For both scenarios it gave me a gold medal at end of scenario summary page but the scenarios selection screen only shows scores but no medals awarded.

    I have all DLC installed and can confirm that this is only an issue with certain addons and not all (NY Trenton and Oakville seem fine) and only seems to affect scenarios and not timetable mode. The add on manager update last week seems to have broken something within the medals count system.
     

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    Last edited: Mar 9, 2023
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  7. ymy#4716

    ymy#4716 New Member

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    10B11CCF-5B4C-491A-A1F4-A94E23814821.jpeg 7FDE6978-F955-433C-872E-772B34BE290A.jpeg 10B11CCF-5B4C-491A-A1F4-A94E23814821.jpeg 7FDE6978-F955-433C-872E-772B34BE290A.jpeg 10B11CCF-5B4C-491A-A1F4-A94E23814821.jpeg 7FDE6978-F955-433C-872E-772B34BE290A.jpeg Hello DTG Chris!
    All my add-ons is:
    1. London underground: Bakerloo Line
    2. Cajon Pass: San Bernardino - Barstow
    3. Canadian national Oakville Subsivision: Hamilton -Oakville
    4. Cane Creek Railroad
    5. Clinchfield Railroad: Elkhorn - St Paul
    6. Horseshoe Curve: Altoona - Johnstown
    7. Train Sim World 3: New Journeys - CSX SD40
    8. CSX Heavy Haul
    9. CJP: Santa Fe F7
    10. Koln - Aachen High Speed Line
    11. Sherman Hill: Cheyenne - Laramie
    12. Union Pacific Heritage Collection
    I don't have a screenshot with my number of medals, as a comparison term.
    I can specify, however, that I did the vast majority of the missions and that I could not reach level 277, with only 104 medals that I now have in my account. I continued to play missions that I haven't done yet, but although I finished them with the maximum score, I didn't receive any medals.
    I was stuck at 88 gold, 15 silver and 1 bronze.
     
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  8. ymy#4716

    ymy#4716 New Member

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    Today, I deleted and reinstall the game and all add-ons. I logged out and logged in again, but the error with the correct number of medals persists.
    I specify that the level system works normally, only the medals are not displayed correctly.
     
    Last edited: Mar 11, 2023

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