Not Loading From Profile Screen

Hi all
I have just installed the game on Xbox One.
Created a profile and press next. The loading screen comes on and it cycles through some trains before exiting the game and going back to the Xbox home screen.
Any ideas how to fix this? I have uninstalled twice and done a full Xbox shut down still doing the same thing.
Thanks

 

That sounds like the game doesn't have enough hard disk space to run properly. Can you confirm the storage space you have available?

 

Hi
Thanks for your reply, I have 319GB free hard disk space.

 

OK thanks for that information.

Xbox One, Xbox One S or Xbox One X?

Have you checked your console is up to date with the latest version of the operating system?

Have you tried deleting the save file and starting from scratch?

 

Xbox one
Yes all software is up to date

 

You're going to need to delete the profile you've created. Best way to do that is to remove it from the Manage Game screen.

 

Thanks I will try that now

 

Still doing the same thing.

 

Then you're going to need to raise a support ticket with DTG here

 

Thank you for trying to help solve this.
I have raised a ticket now I just have to wait....

Thank you

 

No worries. Hopefully you get it sorted.