*** Please Read Playstation 4 Update Fix ***

Discussion in 'PlayStation Discussion' started by DTG Natster, Aug 26, 2021.

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  1. DTG Natster

    DTG Natster Community Manager Staff Member

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    Please see here for the latest news regarding the Playstation 4 Add-on fix.

    We have received an update from Sony that they have pushed live the fix for PlayStation 4 owners that will re-enable you to re-download your Add-on collection.

    This may take a little while to roll-out depending on where you are in the world, so please don't panic if you don't see a change immediately. There will not be a PlayStation update to accompany this fix.

    We know a lot of you will be really keen to try this straight away, but we do recommend waiting until tomorrow morning, so the fix has had a chance to properly roll out.

    Please follow these step-by-step instructions on how to re-download your Add-ons:
    • Reboot your PS4 - please ensure you power down your whole system, rather than putting into power saver or standby mode
    • Navigate to Train Sim World 2 on the PS4 dashboard
    • Press down on the D-Pad and navigate to PlayStation Store
    • Select 'Your Add-Ons'
    • Select the 'download' icon next to the Add-ons you wish to download (you will need to reinstall any Add-ons which are currently not showing in-game).
    • Once installed, load Train Sim World 2
    Notes:

    • You will continue to see an error message on launch until you have downloaded all your pre-owned Add-ons.
    • This will not come with a game update to download, and if you log in, the game will look as it did beforehand until you download your Add-ons from the store.

    A couple of Add-ons may still show as not available - this is something we're aware of, and will continue to review. These Add-ons are:

    • DB BR 182 Loco Add-on
    • LIRR M3 EMU Loco Add-on

    Thanks once again for your patience and understanding during this time, and to each player who has gone above and beyond to help us with testing, and for bearing with us over the past week whilst we've worked on this complex issue.

    UPDATE - 27TH AUGUST

    Morning, everyone. Thanks for the kind messages.

    Reading through the thread overnight, we're aware some Add-ons aren't showing for some players. We'd like to find out why!

    So, if you've followed the steps in the thread, and aren't seeing some of your Add-ons, we'd like to know which ones, and a bit of information about where you are in the world and which version of the game you're playing. If you could let us know on this thread, that would be great.


    We request that all comments regarding this fix are kept within this thread.
     
    Last edited by a moderator: Aug 31, 2021
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  2. marcsharp2

    marcsharp2 Well-Known Member

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    Unexpected bonus for tonight. Thank you very much and sorry for being stroppy.
     
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  3. Inkar

    Inkar Well-Known Member

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    Don't forget this part:

     
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  4. Birita

    Birita Well-Known Member

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    For the user that are STILL in 4.23 do we need to uninstall the game or Just let It update?
     
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  5. DTG Natster

    DTG Natster Community Manager Staff Member

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    If you follow the instructions as written above, you should be all good. The instructions came directly from Sony.
     
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  6. Tynmar

    Tynmar Well-Known Member

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    Oh I'm well aware and won’t be downloading anything till tomorrow. but thank you :)
     
    Last edited: Aug 27, 2021
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  7. TheKillEffect

    TheKillEffect Member

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    This is fantastic news!

    Thank you to everyone at Dovetail Games for your hard work over the past week. I’ll listen to the advice and try it out first thing tomorrow morning.

    Once again, a massive thank you for the hard work.
     
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  8. DTG JD

    DTG JD Staff Member

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    You will need to update to 4.26, as this is the engine the Add-ons will play on. You shouldn't need to uninstall, just upgrade to 4.26 and follow the instructions above.
     
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  9. sistros

    sistros Member

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    Hello.

    I already have my add on's installed, even though they do not appear in game.
    I did this on Friday after some suggested that reinstalling the game *might* help.

    Since they are already listed as already 'installed' in my library do I need to do anything?

    Thanks all. Any help appreciated.
     
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  10. phillipa#1949

    phillipa#1949 Active Member

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    Seems to have worked but i purchased S E high speed & Cathcart Circle line but they will not let me download it with out paying for it
     
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  11. twiggy#9635

    twiggy#9635 Active Member

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    I just want to say thank you to the DTG team for working around the clock over the past week, you’ve made me realise just how much I love my favourite routes and appreciate them a lot more now take a long earned rest and have a nice hot chocolate :)
     
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  12. DTG JD

    DTG JD Staff Member

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    You would need to reinstall the routes which aren't working, as suggested in the steps outlined by Sony. When you've done them all, the error message you get on launching will go away.
     
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  13. kelemenlk

    kelemenlk New Member

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    I haven’t received the patch update yet i have the Engine 4.26 installed will get an update or do need to go to PlayStation store
     
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  14. DTG JD

    DTG JD Staff Member

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    Enjoy (and I'm going to grab myself a hot chocolate, too). Thanks for everyone's help over the past few days. I know a lot of people have been really keen to help, and we wouldn't have been able to test things without some willing guinea pigs/volunteers within the community.

    Fingers crossed everything works, and we wake up tomorrow morning with everyone able to play!
     
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  15. DTG JD

    DTG JD Staff Member

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    As mentioned in the notes, this won't be an update - you'll need to go to your Store and re-download the routes you're currently not seeing in game.
     
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  16. sistros

    sistros Member

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    ok thanks guys, will do this tomorrow morning as suggested,

    New to all this downloading and reinstalling stuff. In my day you just popped in a game and it worked, if you wanted an update you'd need to buy its sequel game(s),
     
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  17. Birita

    Birita Well-Known Member

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    SEHS LGV and CCS still showing for me that i need to pay again...hope later Will be sorted...
     
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  18. Scarface

    Scarface Active Member

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    Hi,
    yes BR 182 is still missing (for me) but everything else is working again!!!
    (Cologne Germany)

    Thanks!

    before:
    Train Sim World 2_20210821121908.jpg

    after:
    Train Sim World 2_20210827095212.jpg
     
    Last edited: Aug 27, 2021
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  19. goochdog#5870

    goochdog#5870 Active Member

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    You are stars :love:
     
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  20. tcmikaelsouza

    tcmikaelsouza Active Member

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    Matt and Dovetail Games team, thank you for the commitment and effort of you. Here it is not available yet, but so you want to download and test and give feedback. I'm a fan of everyone, you're awesome. A big hug
     
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  21. Lenwigg

    Lenwigg Well-Known Member

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    Download them through your library. That is how it is working for me
     
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  22. SAMiV

    SAMiV New Member

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    BUT basically a whole reinstall of TSW2 and all the addons i own fixes everything?

    Im thinking of doing a whole reinstall later, because i have like 33 addons and i cant be bothered to reinstall them one by one.

    Thanks for the fix!
     
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  23. Lonewolf97

    Lonewolf97 Member

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    In the playstaion store does it say you own them again?
     
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  24. Lenwigg

    Lenwigg Well-Known Member

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    When I looked on the store some had prices on them still. So I went to my library and downloaded from there. I tried one first, that then showed up in the game. Then again through my library I clicked on download on one that was already showing as installed because it was not showing as playable in the game. After that install it then was showing in the game.

    I then clicked on another half a dozen and left it to it. Will check again in a mo and will continue doing a few at a time.
     
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  25. TheKillEffect

    TheKillEffect Member

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    Yeah it will update in the PlayStation Store. You might have to wait until tomorrow morning like they said
     
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  26. johnny69wells

    johnny69wells Active Member

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    Thanks much for the hard work, you all have done.:)
     
  27. Lenwigg

    Lenwigg Well-Known Member

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    I have deleted and reinstalled my game at least six times over this last week and it does not install your DLC's. You don't have to delete and reinstall this time, just reboot PS4 and download all DLC's. I am even having to download those that are saying installed.

    Apart from that is the ones that are showing as playable already in the game.
     
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  28. jailbr3ak_acdc

    jailbr3ak_acdc New Member

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    Finally someone who can confirm it's working. Thank you!

    Everybody asking the same question if they can download them again lol
     
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  29. Nielsen

    Nielsen Well-Known Member

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    At last some good news.

    The big launch of the year effectively got delayed by 8 days, and that somehow makes them stars? Sorry, I don’t follow. I understand the appreciation that the problem will be sorted, which I share, but there’s no reason to leave the impression that all this is suddenly ok.
     
    Last edited: Aug 26, 2021
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  30. Birita

    Birita Well-Known Member

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    Thanks..
     
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  31. Nielsen

    Nielsen Well-Known Member

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    The first post explains how to do it step by step.
     
  32. Lenwigg

    Lenwigg Well-Known Member

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    The way I am getting to it at the moment is as Nat, I think it was said, hover over TSW2 tile on your PS4 desktop, then down on the Dpad. You should get a list and at the bottom will be the PS store, click on that and another list should come up and at the very top of that list is my library. Then it seems everything apart from the few routes that have been working this last week will have to be downloaded again even if they say installed. All you have to do is click on the down arrow on the left of each needed DLC.

    Just try one or two at first if you loke to see if it works, that is what I did. If it had not I would have waited until tomorrow.
     
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  33. marcsharp2

    marcsharp2 Well-Known Member

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    Can confirm it's working for me
     

    Attached Files:

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  34. Nielsen

    Nielsen Well-Known Member

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    You will circumvent the PS Store if you follow the steps posted by DTG. They do make it sound like you’ll enter the PS Store, but follow the steps and you’ll actually enter a library showing the add-ons you’ve purchased. I think this is what some people refer to as the library.

    The actual Library tab on the PS4 dashbord will only let you re-download previously purchased games, if I’m not mistaken.
     
  35. Railfan1985

    Railfan1985 Active Member

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    Blimey, i was not expecting this! Thank you DTG Natster and other mods for keeping us in the loop. Also a massive thank you to the whole team for the sheer hard work and determination to fix the problem. Now go and rest, you've earned it!!!
     
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  36. Lenwigg

    Lenwigg Well-Known Member

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    My library on my PS4 has my DLC's. It is where I have been downloading them from ,ost of the time over this past week
     
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  37. Nielsen

    Nielsen Well-Known Member

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    So you’re not pressing down on the D-pad while hovering on TSW2, as DTG’s guide suggests? You go directly to the Library from the PS4 desktop?
     
    Last edited: Aug 27, 2021
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  38. jasonzeiler#4245

    jasonzeiler#4245 New Member

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    Geht das bei euch jetzt die dlcs
     
  39. Nielsen

    Nielsen Well-Known Member

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    What DTG said is quite straightforward. Go and find TSW2 on your PS4 desktop. Just highlight it without starting the game. Then press the downward button on the controller’s directional pad. I hope this helps.

    All this discussion about alternative approaches does nothing but confuse. Follow the steps posted by DTG. Period.
     
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  40. Railfan1985

    Railfan1985 Active Member

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    Ok, gonna try to clear the confusion up over pressing down. go to TWS2 app from there press down button. You will see PlayStation store. Scroll to that. From there you should see your add ons in the top right, and other purchasable content below. Hope this helps :)
     
    Last edited: Aug 27, 2021
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  41. Nielsen

    Nielsen Well-Known Member

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    I didn’t intend to be mean, if you got that impression.
     
  42. DTG Protagonist

    DTG Protagonist Dovetail Special Projects Staff Member

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    Easy does it, folks. The fix may still be propagating at this time but once you have it following the steps in the original post will restore your collection, nothing else is required.
     
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  43. Lenwigg

    Lenwigg Well-Known Member

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    Yes I am pressing down on the DPad this time as I said in my earlier post. I have done it this way in the past as well but I mainly go straight to my library tile. But as the DTG post said down on the DPad I did it this way this time.
     
    Last edited: Aug 27, 2021
  44. Nielsen

    Nielsen Well-Known Member

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    Ok, I think we’re talking about the same thing then. I got confused as I usually associate “library” with the actual tab all the way to the right on the PS4 dashboard. My point, no reason to go there when DTG’s guide has some very clear instructions to follow.
     
    Last edited: Aug 27, 2021
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  45. Tynmar

    Tynmar Well-Known Member

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    probably aimed more at me. You keep up the good work and feedback here.

    realised my errors earlier this evening and deleted all questions etc to avoid confusing the steps above. My apologies.
     
  46. Lenwigg

    Lenwigg Well-Known Member

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    I think it is mainly a case of us all getting a bit over excited at getting the fix and are all trying to help each other but confusing some at the same time, including ourselves lol
     
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  47. moofeen#2182

    moofeen#2182 Active Member

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    :( lmao of course
     
  48. moofeen#2182

    moofeen#2182 Active Member

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    Yaaaaaaaaaay :)
     
  49. tcmikaelsouza

    tcmikaelsouza Active Member

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    Hello Friends, I completely reinstalled the game and installed all the DLC's I have, the only ones that didn't work were Rapit Transit and Rien-Ruhr Osten.
     
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  50. skyMutt

    skyMutt Well-Known Member

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    How exactly will we know when the fix is available? If I'm reading everything correctly, there is not an update I can just manually select, rather that everything is handled within the store? Is there any indication of which addons will be fixed and when?
    Or does it involve a little bit of luck? :)
     
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