Xbox PC Profile Reset To Level 1

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Wooki74, Sep 25, 2025.

  1. Wooki74

    Wooki74 Active Member

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    Just downloaded tsw 6 and my profile level has been reset to lvl1 . I was over level 1700 on tsw 5. Is this a known issue?
     
  2. smugstarlord#4202

    smugstarlord#4202 Well-Known Member

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    Did you transfer your previous profile over?
     
  3. tehangrybird345

    tehangrybird345 Well-Known Member

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    I don’t see an option to transfer it. It just forces me to make a new one
     
  4. smugstarlord#4202

    smugstarlord#4202 Well-Known Member

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    Im pretty sure there's a way to import your TSW 5 profile. Im not on the game atm, so can't check. Have a look in the options menu maybe, under create new profile?
     
  5. Wooki74

    Wooki74 Active Member

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    I've had the same profile since tsw 1and it's never reset before.
     
  6. Craigyboy81

    Craigyboy81 Member

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    Having the same issue. There should be an option to import your profile but is isn't there.
     
  7. renee#5406

    renee#5406 Member

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    Having the same issue.. There is no option to import your TSW5 profile..
    In the "settings" menu under "Dovetail Live settings" it shows that I am logged in with my TSW5 profilename..
     
  8. Sposschip

    Sposschip New Member

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    I’m having the same issue on PC (Steam). No option to import previous profile. Instead I had to make a new level 1 profile.
     
  9. phileb

    phileb New Member

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    Also on xbox for PC. When I follow the profile import instructions (How to Transfer Your In-Game Profile – SUPPORT CENTER) it does not show my previous profile to import. I recall a similar issue in TSW5 where it took a while until something was fixed to allow the import. Hopefully fixed quickly...
     
  10. vitt77

    vitt77 Member

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    On Pc Steam 've imported my old profile correctly, it asked me automatically.
     
  11. stkxsponge#6452

    stkxsponge#6452 New Member

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    • Like Like x 1
  12. tehangrybird345

    tehangrybird345 Well-Known Member

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    I also sent a bug report on the issue to DTG support. Hopefully it’s fixed before the full release.
     
  13. Clucky

    Clucky New Member

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    I got the choice to create a new profile or import my TSW5 profile. I chose to import my TSW5 profile. Some things were imported correctly (completed missions in the training centre), others not (level reset to 1). Xbox Series X
     
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  14. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning folks,

    We just got confirmation that the profile transfer issue for XBOX PC users is now resolved. Could you please try importing your profile again and let us know if it worked? This should work right away as it was a server-side issue, so reinstalling should not be necessary.

    All the best,
    Jan
     
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  15. Cd1990

    Cd1990 Well-Known Member

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    All good now for me. Thanks Jan!
     
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  16. tehangrybird345

    tehangrybird345 Well-Known Member

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    I’ll give it a shot when I get home, thanks!
     

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