Ps4 Patch V1.43 Information / Update:

Discussion in 'PlayStation Discussion' started by TheKillEffect, Aug 20, 2021.

  1. TheKillEffect

    TheKillEffect Member

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    This patch is now live (1.43). If you were experiencing any issues with crashing, we recommend you download this patch at your earliest convenience.
    If you are still experiencing issues with being unable to see your Add-ons within the PlayStation Store, or once downloaded them not appearing in game, we've seen some players have success with the following steps, recommended by Sony.
    1) Uninstalling your game and any Add-ons,
    2) Restart your console,
    3) Reinstall TSW2, which should contain patch 1.43,
    4) Download any Add-ons you have available within the Store,

    (This method didn’t work for me, if it didn’t work for you, your not the only one.)

    They will continue to work with Sony to try to find a solution over the coming days for those unable to see Add-ons in their Store, or downloaded Add-ons not appearing in-game.

    If any of your DLC that you own has a price tag on it. Do not re-buy! You’ll have to wait for a fix or patch update (like me)
     
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  2. moofeen#2182

    moofeen#2182 Active Member

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    Do you have any info when the patch for the dlc glitch will come out?
     
  3. Tay95

    Tay95 Well-Known Member

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    They have said it's on going
     
  4. moofeen#2182

    moofeen#2182 Active Member

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    Ik that so what like 2-3 days would be reasonable for release if longer than that I will be disappointed
     
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  5. severino#7139

    severino#7139 Member

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    ...and that's the reason why they keep mantaining silence except for "we are currently working on the issue".
     
  6. borg#1850

    borg#1850 Well-Known Member

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    Like Hell am I uninstalling it, I do not want to lose what I have so far achieved all because of an issue that DTG have made of their own untested (so it would seem) making! Sony is Sony and DTG should know what is going on if they fully communicated both ways and tested. Did anyone at DTG test at their own homes with their own PS4 or PS5. Did everything work for them first time? Unanswered questions. The only way I am uninstalling TSW is if I am going to delete it and never pay DTG for anything ever again. As I have said else where, if is see the DTG stand at show I will certainly be voicing to stay away to any punters. The problem will always be though, the people at the shows are not top management that I know of. Just people paid to get your money.

    Its a nice program "When" it works. When the DLC are not bugged and we the paying customer end up as unpaid testers it would seem.
     
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  7. Lenwigg

    Lenwigg Well-Known Member

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    I have uninstalled/deleted mine half a dozen times trying different ideas and I have not lost any of my progress. Back your save data up to be on the safe side but all fine with me so far.
     
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  8. moofeen#2182

    moofeen#2182 Active Member

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    There’s no point uninstalling it because it’s not gonna work until dtg find I legit fix and not telling everyone to delete and install it again
     
  9. Lenwigg

    Lenwigg Well-Known Member

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    Not all of it I know. I have six out of thirty odd that I can play. But at least it is giving me a chance to see what it is like. So to me that is better than nothing for now.
     
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  10. IfICanDream

    IfICanDream Active Member

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    You won’t permanently lose anything you delete. It can all be reinstalled.
     
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  11. TrickyRicky_SD-40

    TrickyRicky_SD-40 New Member

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    But like how? I’ve never used PlayStation before this game, I have no idea what I’m doing. How do you back it up, how do you re-install and where do you go to reinstall? None of this information is being shared… huff frustrated
     
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  12. Lenwigg

    Lenwigg Well-Known Member

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    If you have playstation plus then with a bit of luck it is backed up. I have it but I backed it up anyway. You can do this by going into your settings on the playstation and scroll down down to Application saved Data Management, click in it, then click on Saved in System Storage. Then you get the option to copy to online storage or USB device. I copied to USB. I copied to a USB stick.

    Now as I said if you have PS plus, and maybe even if you don't, as I am not sure how these things work, when you load your game all or most of progress will be on the playstation for you. But if it is not you can do the reverse by copying it back from the USB stick into your system storage.

    To delete the game, sorry if you already know, hover over the game icon, press options on controller and delete should be in the list.
     
  13. PHJ-MGF

    PHJ-MGF Well-Known Member

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    Day 3 still none of this so called fix works.
     
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  14. borg#1850

    borg#1850 Well-Known Member

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    What I mean is my progress and goals, everything i have already done.
     
  15. DTG Natster

    DTG Natster Community Manager Staff Member

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    The 1.43 patch was to stop users who were experiencing crashes on their machines.

    The issue with add-ons missing or not working is still being investigated.

    Please follow these instructions to uninstall/reinstall your game on Playstation.

    First, you will need to delete your game before it can be reinstalled. Select the game on the PS4 menu and press the options button and then select Delete
    From the home screen, go to [Library] and select the "Purchased" folder.
    Select the game you want to download. Select "Download" on the content screen.
    You can check the progress of your downloads in [Notifications] & Downloads


    How to Re-download Add ons
    :

    Sign in to your account on PlayStation™Network under which you purchased the content.
    From the Home screen on PS4™, go to [Library], [Purchased] and click on the game title you purchased the add-on for.
    Select [PlayStation™Store], then [Your Add-Ons] in the Add-Ons section on the right.
    You should see the add-on you’re looking for on the list of your add-ons. If you don't see "Installed" next to the title of the add-on, click on the add-on to download it.

    Please see here for out most recent advice regarding which add-ons you might have success with while this issue persists.

    Please also stay up to date with our most recent information here: https://forums.dovetailgames.com/threads/player-reports.43678/
     
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  16. underwaterdick

    underwaterdick Active Member

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    "None of this so called fix works" -well it was for me last night, I managed to download at least 12 of my 16 dlc's

    (Edit - I didn't play test all 12 can't say they all work!)
     
    Last edited: Aug 22, 2021
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  17. marcsharp2

    marcsharp2 Well-Known Member

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    Do they work?
     
  18. marcsharp2

    marcsharp2 Well-Known Member

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    "Still being investigated", In other words we won't be getting an update by the time Q&A starts tomorrow. Is there anyway us PS4 users can get a refund or a discount?
     
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  19. diamondderp

    diamondderp Well-Known Member

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    Hold on a second: "Still being investigated" doesn't mean it we don't get an update by the time Q&A starts. "Still being investigated" doesn't mean it take three years to fix, it means they are investigating it, and how faster the investigation happen, how faster the update gets released. And second; no.
     
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  20. marcsharp2

    marcsharp2 Well-Known Member

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    Since last Tuesday we were told that the update was delayed to Thursday to ensure a smoother transition, If it had gone out on Tuesday as planned we may very well have been able to play our game we have paid for by now, Since Thursday we've been told that an update to restore the DLC's would be released within 24 hours, That it's all Sony's fault, we have then been told many times to uninstall and reinstall the game despite it not working, We've then been told it'll be fixed long before the livestream on Monday, Now we are being told its still under investigation. So yeah I've no confidence at all in any fix being in place by tomorrow evening, and considering myself and many others affected have spent hundreds of pounds on this game that we can no longer play to it's full capacity I don't think it's inappropriate to ask for a refund or discount.
     
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  21. DTG Natster

    DTG Natster Community Manager Staff Member

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    Being investigated, looking into it, working on it, trying to find a fix - However we word it, it all means the same thing, we are trying to get you back playing as quickly as we can.

    Our team and Sony have been working together throughout the weekend to resolve this, but I can't offer you an exact timeframe right now. When we have a fix we are certain will work, and a timeframe we are confident we will meet, we will update you.

    As for requesting refunds, if this is something you believe you really want - It will need to be requested through Playstation Support. (I am unable to guarantee they will give you one)
     
    Last edited: Aug 22, 2021
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  22. marcsharp2

    marcsharp2 Well-Known Member

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    I've got a game that's broken through no fault of my own, so yes I believe a refund is warranted. Thank you I'll get that sorted.
     
    Last edited by a moderator: Aug 22, 2021
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  23. underwaterdick

    underwaterdick Active Member

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    Good question, in answer, I didn't actually test them all so I can't say they all worked!
    Just that they downloaded and installed I guess.
     
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  24. Lenwigg

    Lenwigg Well-Known Member

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    I can download and install all my add on's, but only six show up in the game to play.
     
  25. photonmonkey

    photonmonkey Active Member

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    I don’t think I have seen a post on here from anyone that has managed to get any of the additional paid DLC to work. Just the core routes for whichever version of the game you have so yes I also have 6 routes working and no matter what I do no others show up even though they show as installed in the library on the PS4.
     
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  26. diamondderp

    diamondderp Well-Known Member

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    Only the DLCs including the collector's edition works.
     
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  27. Calidore266

    Calidore266 Member

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    Just want to say that you popping in on your weekend to offer what updates and input you can is appreciated, thank you.
     
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  28. stephen220378

    stephen220378 Active Member

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    Same, all that happens is that you get the message when you load up the game to restart and update the DLC.

    DTG should stop telling people to uninstall and reinstall, it's not a fix and does not work. It's just wasting peoples time.
     
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  29. antony.henley

    antony.henley Well-Known Member

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    Thanks Nat

    Hentis
     
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  30. andyt741

    andyt741 Guest

    i totally agree, after 4 reinstalls i stopped at the delete bit and for me will remain deleted, i don't think it will be fixed anytime soon.
     
  31. underwaterdick

    underwaterdick Active Member

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    That explains why the DLC I initially tested worked, because it might have been collectors edition content.
    I had a different version previously so assumed the DLC had worked.
     
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  32. DANtheWALLY

    DANtheWALLY Member

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    Exactly they know we need a physical update out to fix it but where will the sorry be. Parts of the game are literally unplayable and that's what you've paid for. I respect dtg but this is a major problem.
     
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  33. stephen220378

    stephen220378 Active Member

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    The only one that works for me out of the DLC I have is East Coastway and I believe through reading other posts that Peninsula Corridor and Rhein Ruhr also work as those 3 are part of the collectors edition.
     
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  34. stephen220378

    stephen220378 Active Member

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    They're making things worse by telling people to do something that doesn't work. What they need to do is just tell people there's no point and tell them the 3 DLC routes that do work. This uninstall/reinstall nonsense is just irritating people even more.
     
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  35. Sheldon1000

    Sheldon1000 Well-Known Member

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    Well it has been a monumental screw up. Really poor show by DTG. The PS4 issues are bad enough but the poor communication is worse.
     
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  36. Mctrain face

    Mctrain face Active Member

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    To uninstall your entire game is not at all a fix, nor even a reasonable request to get a game to work. Plus according to most reports it doesn't fix your game anyway.

    So far Sam from DTG is the only one who has come out and said what we all think, that it's well below what we expect from DTG. So he has gained alot of respect from me for what he said.

    We are allowed to be very frustrated with what's happened and angry, with DTG for this mess.

    The communication from DTG natster seems rather poor. Its like we shouldn't be angry with the lake of news.

    "Being investigated, looking into it, working on it, trying to find a fix - However we word it, it all means the same thing, we are trying to get you back playing as quickly as we can."

    Not even an acknowledgement of your difficulties or frustration. Just a condescending attitude.

    It's goes from bad to worse.
     
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  37. DTG Natster

    DTG Natster Community Manager Staff Member

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    I do understand why you are frustrated, this is an incredibly frustrating situation for you all to be in. I am trying to help you where I can.

    For many users the base game and Boston Sprinter seem to be working on PS4. And the instructions posted above were for the members of the community who were unsure how to install/uninstall.
     
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  38. Mctrain face

    Mctrain face Active Member

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    DTG Natster

    Would it not be a good idea to do a special live stream tomorrow night?

    We could find out what's being done?
    Where it has gone wrong?
    How long we have to wait for it to be fixed?
    And answer the other questions the community might have?

    Then maybe the forums will calm down
    Not so many people would feel so frustrated.
     
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  39. shhweeet#4292

    shhweeet#4292 Well-Known Member

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    I appreciate your trying to do your best and this is a difficult situation for us all to be in but you seriously need to stop advising PS4 players to try to find a cure / temporary cure by telling them to uninstall TSW2 and it’s add ons and reinstalling them again. Whilst some have had moderate success others are reporting it’s a waste of time and bandwidth. There is also still the strong possibility players might accidentally get charged again even though the dlc’s that players have purchased might say free ( They should surely say purchased? ) also there is a strong possibility players might actually lose hours of progress. In short this advice is a token shot on the dark from DTG at best.

    This problem is only going to be properly solved when whoever ( Sony, DTG ) manage to release a properly working automatic paid for dlc update that updates purchased dlc’s automatically when we switch our PS4’s on in the same way the core update did which caused this mess.

    Nothing less will do especially as the game is still basically broken so to advise players to uninstall and everything else is pretty poor advice imo. Just be honest and keep telling players they are just going to have to wait until an automatically dlc fix update is made available if possible.

    If one isn’t forthcoming then full refunds from whoever is responsible must be considered. It’s the honourable thing to do as well as possibly the legal thing to do.

    Good luck in your continuing quest to find what went wrong though because it’s in all our interests that you do.
     
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  40. PHJ-MGF

    PHJ-MGF Well-Known Member

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    Exactly the same here.
     
  41. Richard CZE

    Richard CZE Well-Known Member

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    Now I reinstall everything. No result. Only a few DLCs work. In the PS store, I have a price for all DLCs released with TSW2, as if I had never bought them. I will not buy rush hour traffic at this time. This is my summary for today.
     
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  42. photonmonkey

    photonmonkey Active Member

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    Oh Dear, whilst limited to the 6 core routes of my Collectors edition on the PS4 thought I would have a look at Sand Patch Grade and whilst clicking through the available cameras, as the game switched to the loading screen as it does between views on that route it crashed to a blue screen, not had that before.
     
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  43. shhweeet#4292

    shhweeet#4292 Well-Known Member

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    Cripes! that’s not good.

    Sounds like the patch they released to stop the base game crashing the other night hasn’t been entirely successful. I’ve never played Sand Patch grade.

    This doesn’t fill me with confidence that the update for paid for dlc’s whenever it appears will be 100% successful either.

    Oh dear indeed.
     
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  44. Conrad

    Conrad Member

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    I'm developer and I know the great problem of the fu*kin code world. You have all my comprehension.
    But Dovetail has a weekley comunication with the community. Because the community is its life. You use the YT channel also for promote his products. And this is great!
    So you MUST GO to YT channel and talk about the problem. This not solve problem, but help the community!
     
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  45. andyt741

    andyt741 Guest

    i suspect they have all disapeared because they are ashamed, and rightly so in my opinion, to remove already paid for content has no excuse and to release a update that breaks the game is pure incompetence.
     
  46. PHJ-MGF

    PHJ-MGF Well-Known Member

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    Well it seems it's all Sony's problem according to DTG, when they responded about the question of discounts or compensation for those affected they basically said not our problem ask Sony for your refund, I think that says it all about DTG, such a pity that a really good idea is being run by a bunch of pretentious arseholes it seems.
     
  47. andyt741

    andyt741 Guest

    to be honest sir/madam phj-mgf, i couldn't care less and am of the opinion it's irrelevant 'who's fault it is' , it should not have even been possible to remove paid for content without consent, and this is the root of the contempt for the player base,
     
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  48. PHJ-MGF

    PHJ-MGF Well-Known Member

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    I agree totally. I'd like to see them actually be honest and open about it though and stop treating us all like a bunch of morons.
     
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  49. andyt741

    andyt741 Guest

    i think they are trying and don't think us as morons(more like cash cows), but i think they could be so much better if it wasn't all about $$$$ and rushing stuff without a proper test, fundamentally the game is good but there is no escaping they removed payed for content.
     
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  50. computer.wizdj3

    computer.wizdj3 Member

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    if i reinstall the game it will take days to download cause i have slow internet
    i have Hughes net satellite internet and trust me it takes a while for information to get back to me for me to even download something
     
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