PC Purchase Of Dtg Site

Discussion in 'Technical Reports' started by defiance134, Oct 18, 2020.

  1. defiance134

    defiance134 New Member

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    Hey can anyone help me I purchased the eastcoastway of dovetail games is site but havent recived code all its saying is instructions and that it and saying to unlock key but thats no where to be found please?
     
  2. Celendis

    Celendis Member

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    In the upper right corner of the store site, there is 'Your Account'. Click that and a dropdown will appear, select 'Your Orders' from there. You should see the purchase and be able to click the 'View' link under Download Page heading. There should be a button to reveal the Steam key on that page.

    If not, then you should contact DTG support for assistance.
     
  3. defiance134

    defiance134 New Member

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    Just done all that still nothing.
     
  4. Perks390

    Perks390 Active Member

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    I've had the same issue, awaiting a response from DTG support but can't see that being until Monday at least.
     
  5. defiance134

    defiance134 New Member

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    Ikr lol talk about their thing on their site saying no hassle at all get the code instantly next thing you know theirs hassle lol.
     
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  6. LodeStar

    LodeStar Active Member

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    Yep, I got the same problem, but with: Train Sim World® 2: Hauptstrecke Rhein-Ruhr: Duisburg - Bochum Route Add-On
     
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  7. defiance134

    defiance134 New Member

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    Yea dude I just brought the eastcoast way dlc on steam im not going through disasters so I have asked dtg now for a refund since their policy states if you havet redemeed the code you will get a refund of course I havent.
     
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  8. Maroce

    Maroce New Member

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    [​IMG]
    Same problem.
    Where is button "Unlock the activation key"???
     
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  9. gwadz_

    gwadz_ New Member

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    Like you... Bought 3 DLC but only got one Steam key. I sent them an email waiting for an answer...
     
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  10. LodeStar

    LodeStar Active Member

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    Anybody had a reply yet?
     
  11. arekev

    arekev Active Member

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    I purchased the LIRR M3 DLC on Thursday night and it did not have a unlock button, Sent a e-mail on Friday and have not had a reply yet !!
     
  12. harrisa69

    harrisa69 New Member

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    Same problem I buyed the peninsula corridor yesterday 50% off. there is no activation key I sent a ticket yesterday afternoon not heard anything back yet.
     
  13. Maroce

    Maroce New Member

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    I didn't get an answer to the ticket either.
     
  14. gwadz_

    gwadz_ New Member

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    I sent a ticket after the email and got an answer one hour later with the missing code. So send a ticket because I don't with the check emails
     
  15. mattdsoares

    mattdsoares Well-Known Member

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    This unfortunately is not uncommon. Dovetail doesn't run their own store, but relies on a third party, Scalefast, and their system often has hiccups like this. I've had this happen on multiple occasions.

    Click support, and open a ticket. Choose Dovetail Store when asked what you need help with. Give your order number and an explanation. In my experience they'll get back to you within 48 hours max and give you the key.

    IMPORTANT: Make sure you select the radio button for Dovetail Store in the ticket field that asks what your issue is with. If you select anything else your ticket will be routed to the wrong team and you could have significant delays.
     
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  16. DTG Natster

    DTG Natster Producer Staff Member

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    Appreciate this thread bringing it to our attention, it is being investigated and we are currently working to find a resolution. Thank you to those of you who have sent in tickets, this is helping us pinpoint where exactly the problems are.
     
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  17. Maroce

    Maroce New Member

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    I have just received the keys by email. Thank you .
     
  18. arekev

    arekev Active Member

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    Sent a ticket in last night and got my key this morning, Thank you mattdsoares :)
     
  19. harrisa69

    harrisa69 New Member

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    I Still don't have an activation key after 2 days? No reply iv sent a ticket but other people that had the same problem has there's.
     
  20. mattdsoares

    mattdsoares Well-Known Member

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    Did you open a ticket through the Dovetail support page and choose Dovetail Store as the area you need help with? If you did and haven't got a response, that's odd and I would try again. Somewhere on the store site it says to email a specific email address with questions and issues. This is wrong. An official support ticket needs to be open just like you're reporting a game bug, but select Dovetail Store when you create the ticket.
     
  21. david.wi1952

    david.wi1952 New Member

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    By me too two days ago and no activation, it is really outrages.
    Sent a ticket and can see it still open from yesterday.
     
    Last edited: Oct 20, 2020
  22. harrisa69

    harrisa69 New Member

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    3 days??? now no activation key still no reply just checked the status of my ticket its still open.
     
  23. DTG Natster

    DTG Natster Producer Staff Member

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    The delay in response from support is likely because of the volume of tickets currently being submitted and worked through. Thank you for being so patient while this is still being worked on.
     
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  24. neerbos

    neerbos New Member

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    I find it baffling that contacting the store by email is advertised on the order page everywhere as the only way, and the 'correct' way of reporting an issue is to create a ticket?

    Fine I submitted a ticket after waiting 4 days but this quite customer unfriendly indeed. Hope Incan finally activate DLC soon.
     
  25. BentheDuck

    BentheDuck New Member

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    Hello for me it's going to be 4 days and I still don't have a code.And I did send a ticket.
     
  26. DTG Natster

    DTG Natster Producer Staff Member

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    Please read over this thread here if you are still experiencing difficulties.
     
  27. defiance134

    defiance134 New Member

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    Ahh ok
    Ahh ok yea I brought the dlc off steam so just gonna get a refund of dtg site
     

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