When attempting to play the railfan scenario Appenweir on the new route Bahnstrecke Strasbourh - Karlsruhe it cannot load due to missing assets. This also happens with Railfan Offenburg & Railfan Rastatt I tried to log this as a support ticket but I cannot log tickets?
When I get that, I just press F2 and then cancel. That'll normally work unless the ICE2 was the player train. Though of course it is still wrong even if it lets you play. Regarding the tickets, did you try using their new system. Their old one won't let you raise or update anything anymore. I don't have the link with me at the moment.