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Rapid Transit

Discussion in 'Xbox Discussion' started by DTG Natster, Oct 1, 2020.

  1. Crochunter1970

    Crochunter1970 Active Member

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    90 hours naked now.
     
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  2. ehrenholt

    ehrenholt Active Member

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    for the 3rd time too
     
  3. bobbobberdd

    bobbobberdd Well-Known Member

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    It is Sunday. Nobody is at Work right now. It won't magically fix itself.
     
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  4. ehrenholt

    ehrenholt Active Member

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    yall know that code MS sent me, well it was for TSW2020 RAPID TRANSIT
     
  5. Rob39

    Rob39 Well-Known Member

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    Dont be suprised. Just forget it until it drops.
     
  6. ehrenholt

    ehrenholt Active Member

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    I wasnt surprised anyway
     
  7. ilovetrains2005

    ilovetrains2005 New Member

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    Hi hurry up and fix rapid transit for us Xbox players
     
  8. GothicMatt

    GothicMatt Active Member

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    I got TSW The founders edition when it first came out and then upgraded to digital deluxe edition and bought all the routes except 3 in TSW 2020, I have all the routes now including the preserved ones except Rapid Transit and the last batch of Preserved Routes. I think Microsoft are speaking a load of tosh and dont want to help how can they get the two confused when you have clearly explained it, I'll give Microsoft a good talking to and see what i get in response
     
  9. Craigyboy

    Craigyboy Member

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    Dovetail don't work weekends so you can discount Saturday and Sunday hopefully we may get an update tomorrow
     
  10. GothicMatt

    GothicMatt Active Member

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    We can hope or we wont get one until Sam comes back from holiday. I'm in the queue to talk to Microsoft via xbox.com so i shall let you all know how i get on
     
  11. ehrenholt

    ehrenholt Active Member

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    get them to send us codes please
     
  12. ehrenholt

    ehrenholt Active Member

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    I even drew them a graph
     
  13. GothicMatt

    GothicMatt Active Member

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    Or i will get them to fix it so its free for us like it should be
     
  14. ehrenholt

    ehrenholt Active Member

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    good good
     
  15. Markerson

    Markerson Member

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    I think we need to be fair to people here. An update was given on Friday prior to close of business telling us that it wouldn’t be resolved until after the weekend.
    Once this update was posted I’ve played RT on TSW2020 (which I presume everybody else who’ve previously purchased it can) and messed about with MSB on TSW2. I even left the house earlier for a stroll and a quick grocery shop

    This is not an attack on anyone in here or a defence of the mess-up, just a wish for a more reasoned response by some people.
     
  16. NYIslanders0902

    NYIslanders0902 Member

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    Well, I want my preserved collection right now
     
  17. NYIslanders0902

    NYIslanders0902 Member

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    Whatever, this is so annoying, smfh

    Edited by DTG Natster watch your language.
     
    Last edited by a moderator: Oct 5, 2020
  18. NYIslanders0902

    NYIslanders0902 Member

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    I will not discount
     
  19. GothicMatt

    GothicMatt Active Member

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    Right im still in conversation with Microsoft at the moment
     
  20. GothicMatt

    GothicMatt Active Member

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    This is what they have said to me, Thank you for reaching out about this problem since that this is an issue, we'll be raising this to our specialists for investigation.

    I told them that there are loads of us who have been waiting for this to be fixed and this isnt the first time its happened

    They also said I totally understand, but don't worry we'll reach out to you once this is resolved. :)
     
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  21. ehrenholt

    ehrenholt Active Member

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    they sat that as if its breaking news
     
  22. GothicMatt

    GothicMatt Active Member

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    Hey that's not fair i actually took the time to actually get in contact with Microsoft and thats still not good enough for you
     
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  23. dreampage

    dreampage Well-Known Member

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    It's not surprising because it was weekend. We can expect a fix sometime this week.
     
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  24. DTG Natster

    DTG Natster Community Manager Staff Member

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    The problem with the current preserved collection has been identified, but at the moment we are still waiting to hear back from Microsoft before you will see a fix.

    The issue comes from the store not recognising your past purchases that were bought through a bundle.

    Thank you to everyone who has been patient over the weekend.
     
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  25. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    Hope you've had a stress free weekend, you certainly have been chucked in the deepend.

    Is it safe to say that once GWE is preserved, we are likely going to have the same issue again?
     
  26. DTG Natster

    DTG Natster Community Manager Staff Member

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    Any issues or problems that have happened this time are unlikely to be repeated, however that's no guarantee that new problems won't arise.
     
  27. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    We had expected that after phase 2 was released, we would have issues again, so do forgive me for having very little confidence, that this wont happen again
     
  28. L89

    L89 Well-Known Member

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    I am now able to install Rapid Transit in TSW2. I originally bought the deluxe upgrade. I think some change has gone through because it wasn't letting me do it on the weekend. All owned now. :)
     
    Last edited: Oct 5, 2020
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  29. jursly

    jursly Member

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    Yes me to
     
  30. FD1003

    FD1003 Well-Known Member

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    The problem seems to be fixed
     
  31. 7orenz

    7orenz Well-Known Member

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    IMPORTANT

    For all the people who own Rapid Transit through Digital Deluxe Edition Upgrade (GWE, RT, NEC of Summer 2018)
    Preserved Rapid Transit is in Download on my Xbox, right now. Now this "version/bundle" is correctly recognized by Microsoft Store.
     
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  32. bobbobberdd

    bobbobberdd Well-Known Member

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    Me too. Let's hope this was the last big shop mistake.
     
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  33. krustynuggets

    krustynuggets Well-Known Member

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    Now maybe the crazies will stop flinging sour grapes around and we can all be grownups and enjoy our trains :D :D
     
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  34. L89

    L89 Well-Known Member

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    Agree. I hope GWE in its various editions (delisted and current) will be available with no issues when it's ready.
     
  35. matjamca

    matjamca Well-Known Member

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    Whilst I accept the delay in being able to play the preserved routes this time round would be frustrating, the problem has only affected people for a few days. It’s not ideal, but you haven’t been denied access to the latest blockbuster release that all your friends are playing and not you. It’s not really a reason to be angry.
     
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  36. Knightfire1964

    Knightfire1964 Well-Known Member

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    i think dtg need to take their time maybe in the next release of preserved collection making sure that when it will go to the store it will work and any bugs that are there maybe not release it on a Thursday so if there is a problem it can be fixed quicker than having a weekend hold everything up
     
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  37. ARuscoe

    ARuscoe Well-Known Member

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    This seems not to have been a DTG problem, but a Microsoft store problem where Microsoft's setup didn't recognise the previous bundle license as containing this new release
     
  38. GothicMatt

    GothicMatt Active Member

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    I told you id get Microsoft to fix it
     
  39. Knightfire1964

    Knightfire1964 Well-Known Member

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    agree maybe should included making sure microsoft rather than dtg but still there is many new added problems added from the preserved collection which weren't problems. i understand coding is a very complicated thing and is not simple to copy and paste but i would rather wait a bit longer for a preserved route to work and be have only a few bugs ect than loads.
     
  40. DTG Natster

    DTG Natster Community Manager Staff Member

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    Update for those of you who don't own Collectors Edition discs, we are looking to find a long term fix so that your entitlement is recognised in the future and won't require going to customer support.

    For now please can you contact customer support and submit a ticket to redeem a code for RT, I will be updating the disc owners information in the forum.
     
  41. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    Is this both console platforms?
     
  42. DTG Natster

    DTG Natster Community Manager Staff Member

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    Yes it is.
     
  43. Knightfire1964

    Knightfire1964 Well-Known Member

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    just checked the store and for me it comes up now that i own RT
     
  44. dreampage

    dreampage Well-Known Member

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    I can also confirm is works now, Rapid Transit is downloading. Thank you for the help to all involved!
     
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  45. @l3x_Fr

    @l3x_Fr Member

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    [QUOTE = "DTG Natster, post: 186046, membre: 21175"] Mise à jour pour ceux d'entre vous qui ne possèdent pas de disques Collectors Edition, nous cherchons à trouver une solution à long terme afin que votre droit soit reconnu à l'avenir et gagné Pas besoin d'aller au support client.

    Pour l'instant, pouvez-vous contacter le service client et soumettre un ticket pour utiliser un code pour RT, je mettrai à jour les informations sur les propriétaires de disques dans le forum. [/ QUOTE]
    I can confirm, RT now available for free for download!

    I don’t thank all the people who weren't patient and were quite vulgar against DTG Some people's behavior is appalling! The next time there is a problem if there is one, avoid overcrowding the thread with uninteresting discussions so that people looking for help can find their way around (more than 200 messages by the same people ).

    Thank you DTG for your responsiveness!
     
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  46. BBIAJ

    BBIAJ Active Member

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    Agreed, I already suggested that they aim for a Monday release, giving them the rest of the week to iron out any unforeseen issues, rather than just 48 hours.
     
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  47. Craigyboy

    Craigyboy Member

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    I can confirm for me to this is fixed
     
  48. ehrenholt

    ehrenholt Active Member

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    DTG Natster to confirm ANY disk needs to go to the helpdesk
     
  49. ehrenholt

    ehrenholt Active Member

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    Cos support still arent giving me a code DTG Natster
     
  50. DTG Natster

    DTG Natster Community Manager Staff Member

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    That is correct I have updated the forums to include the new information. I had a look into what could be done for the non collectors edition entitlement for now.
    There may still be a delay on receiving your code but customer support will let you know if there is.
     
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