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[resolved] Dovetail Support Portal Account Banned

Discussion in 'TSW Troubleshooting & Issues Discussion' started by marnes#9178, Nov 18, 2025 at 5:42 PM.

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  1. marnes#9178

    marnes#9178 New Member

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    When I try to login to the Dovetail Support Portal it gives me a message saying that my account has been banned and that the support portal will not be accessible. I have no idea why this is the case, I've only ever read articles and guides etc. on the portal.

    The message says that I should contact the account administrator, how do I do that?

    I have tried to find a contact to email but I can't find any.
     
    marnes#9178, Nov 18, 2025 at 5:42 PM
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  2. DTG-Chris

    DTG-Chris Staff Member

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    Hi marnes#9178 ,
    If you are seeing an "account suspended" message, then you are using an outdated link. Dovetail Support has moved, and you can now find us at https://support.dovetailgames.com or by using the "Support" link at the top of this page.
     
    DTG-Chris, Nov 19, 2025 at 9:25 AM
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