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[resolved] I Just Lost Tsw 6

Discussion in 'TSW Troubleshooting & Issues Discussion' started by rhwinner#3952, Sep 26, 2025 at 2:51 AM.

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  1. rhwinner#3952

    rhwinner#3952 Active Member

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    I purchased the deluxe edition when the game was revealed and installed on Xbox a few days ago. When the game was released in early access I opened it but was prompted that I do not own the game, this was despite the fact I had all contents installed.

    In the last hour I attempted to uninstall and reinstall, only after I’d uninstalled the game I was unable to reinstall, and was prompted to buy the game again.

    Not sure what I should do now, I paid good money for the deluxe and early access and now I can’t install it at all.
     
    rhwinner#3952, Sep 26, 2025 at 2:51 AM
    #1
  2. nika gear5

    nika gear5 Staff Member

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    Hello, passenger!
    We really appreciate you noticing every detail. Could you please submit a report on our support page dedicated to handling cases like this? Here is the link: https://support.dovetailgames.com/hc/en-us Thank you very much, and we hope you have a safe journey to your destination!
     
    nika gear5, Sep 26, 2025 at 3:25 AM
    #2
  3. eMAyTeeTee

    eMAyTeeTee Well-Known Member

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    You might have to contact Xbox support
     
    eMAyTeeTee, Sep 26, 2025 at 7:53 AM
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  4. DTG-Chris

    DTG-Chris Staff Member

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    Hi rhwinner#3952

    Powering cycling your console can restore your digital licences, as it clears the cache.

    How to power cycle your console
    You can perform a full power cycle on your Xbox console, to reboot it completely and fix many common issues. This process does not erase any of your games or data.
    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      • Important: Make sure that you wait at least 10 seconds. This step resets the power supply.
      • Important: Do not unplug the power cable whilst the console is in "Instant On" mode.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn it on.
     
    DTG-Chris, Sep 26, 2025 at 9:21 AM
    #4
  5. rhwinner#3952

    rhwinner#3952 Active Member

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    Thanks Chris, while I attempted this and still received no results, I’ve since contacted Xbox support who were then able to help me reinstall the version of the starter pack I had prior. From there I was able to update and reinstall all other dlc content from the deluxe version.

    No indication from them what the issue was however but problem solved none-the-less.
     
    rhwinner#3952, Sep 26, 2025 at 10:22 AM
    #5
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