[resolved] No Import Profile Option On Steam.

Discussion in 'TSW Troubleshooting & Issues Discussion' started by MisterV, Sep 2, 2022.

Thread Status:
Not open for further replies.
  1. MisterV

    MisterV Member

    Joined:
    Feb 13, 2021
    Messages:
    36
    Likes Received:
    53
    I logged into my Dovetail live profile as the guide suggested. However I never got the option to import a profile (TSW2 is still installed and on the same drive.)

    When I go to the profile screen now I also don't see an option to import a profile. Ts2prototype Screenshot 2022.09.02 - 18.12.26.40.png Ts2prototype Screenshot 2022.09.02 - 18.12.30.60.png
     
    • Like Like x 1
  2. emmy#4764

    emmy#4764 New Member

    Joined:
    Apr 10, 2021
    Messages:
    2
    Likes Received:
    1
    Same here :(
     
  3. thefireman77

    thefireman77 New Member

    Joined:
    Sep 2, 2022
    Messages:
    1
    Likes Received:
    0
    Same for me. On pc with steam
     
  4. JayTG123

    JayTG123 Active Member

    Joined:
    Apr 9, 2020
    Messages:
    121
    Likes Received:
    195
    Same for me !
     
  5. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    837
    Likes Received:
    676
    Thank you for raising this. We are investigating.
     
  6. Wishmaster

    Wishmaster New Member

    Joined:
    Jan 2, 2018
    Messages:
    8
    Likes Received:
    1
    Hello, I have the same problem
     
  7. phil.elliott

    phil.elliott Well-Known Member

    Joined:
    Aug 26, 2020
    Messages:
    475
    Likes Received:
    1,022
    Same for me.
     
  8. moritz.backhaus

    moritz.backhaus New Member

    Joined:
    Sep 17, 2020
    Messages:
    1
    Likes Received:
    0
    Same for me
     
  9. Rudolf

    Rudolf Well-Known Member

    Joined:
    Dec 9, 2016
    Messages:
    2,607
    Likes Received:
    3,448
    I can confirm this. It looks like you also can copy it straight from the TSW2 game save disk location to the TSW3 game save location.
     
    • Like Like x 1
  10. TioPernas

    TioPernas New Member

    Joined:
    Aug 27, 2021
    Messages:
    5
    Likes Received:
    0
    same problem here.
     
  11. DTG-Chris

    DTG-Chris Staff Member

    Joined:
    Aug 20, 2020
    Messages:
    837
    Likes Received:
    676
    Hi all, please restart Steam and this will prompt the game to be updated. Once the download has been completed, the issue should be resolved.
     
    • Helpful Helpful x 4
    • Like Like x 1
  12. JayTG123

    JayTG123 Active Member

    Joined:
    Apr 9, 2020
    Messages:
    121
    Likes Received:
    195
    DTG-Chris Fixed !! Thank you and to the team for the very quick fix!!!!

    Profile all imported from TSW2 within seconds.
     
    • Like Like x 1
  13. pinter

    pinter Member

    Joined:
    Jan 6, 2021
    Messages:
    36
    Likes Received:
    21
    Thanks for the fix. Updated and things worked as expected.
     
  14. Crosstie

    Crosstie Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    5,617
    Likes Received:
    12,891
    Still unable to import profile nor able to delete current one.
     
  15. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    Same an additional download of 1.9gb was done. Yet not getting the option to import profile, neither getting the option to delete the new profile.
     
  16. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    nirmasaboon#9865 Crosstie can I check what build number you're on, please?

    You can see that in the 'Settings' screen.
     
  17. Crosstie

    Crosstie Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    5,617
    Likes Received:
    12,891
    Build #59. Thanks.
     
  18. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    Right, so that is the current build. Was your profile name the same as the one you used for TSW2?
     
  19. Crosstie

    Crosstie Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    5,617
    Likes Received:
    12,891
    Yes, it was.
     
  20. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    Could you try deleting this file please, and starting again?

    C:\Users\%username%\Documents\My Games\TrainSimWorld3
     
  21. Crosstie

    Crosstie Well-Known Member

    Joined:
    Dec 8, 2016
    Messages:
    5,617
    Likes Received:
    12,891
    That did the trick. I think I'm good, now. Thanks a bunch. ;)
     
    Last edited: Sep 2, 2022
  22. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    my build is 59
     
  23. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    Could you try deleting this file please, and starting again? It will remove your TSW3 profile (if the name is the same as the TSW2 profile, that may be the issue), and it should then appear.

    C:\Users\%username%\Documents\My Games\TrainSimWorld3
     
  24. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    Did that, still not working. Please help.
     
  25. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    Can you show me a screenshot of what you can see on your screen on that page, please?

    I haven't come across the combination of:
    - has the new update
    - removed the TSW3 profile (can I check when you're on that page that you haven't renamed any profiles the same as your TSW2 profile?)
     
  26. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    [​IMG]
    [​IMG]
    i recently uninstalled tsw2 few days back, does this has to do with it?
     
  27. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
     

    Attached Files:

  28. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    it shouldn't do.

    Can you confirm the new profile has a different name to your TSW2 one?
     
  29. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    Yes totally different.
     
  30. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    Okay, let me raise this and see if we have any thoughts.
     
  31. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    Yes please, that will be really helpful.
     
  32. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    nirmasaboon#9865 - can you DM me your player profile save file from the TSW2 install directory and a screen grab of what is in the save games folder, please?
     
  33. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    I upgraded my system few days, due to which everything was formated, tsw2 also. Since then i never installed, as tsw3 was on the way, thinking i will straightaway install tsw3 and play. So i guess i don't have the details you need. I am sorry.
     
    Last edited: Sep 2, 2022
  34. solicitr

    solicitr Well-Known Member

    Joined:
    Jun 20, 2020
    Messages:
    12,998
    Likes Received:
    19,809
    Well, in that case there is nothing to import- TSW3 looks for a TSW2 profile, but can't find one because it's not there.
     
  35. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    yes i guess i will uninstall tsw3, then install all the tsw2 and then again tsw3. long process.
     
  36. Suryaaji#2369

    Suryaaji#2369 Well-Known Member

    Joined:
    Apr 1, 2022
    Messages:
    565
    Likes Received:
    834
    I'm on Epic Store version of TSW3 and i can transfer my save from TSW2 flawlessly.
     
  37. solicitr

    solicitr Well-Known Member

    Joined:
    Jun 20, 2020
    Messages:
    12,998
    Likes Received:
    19,809
    When you reformatted your drive, did you save a copy of your TSW2 save folder? If not, then your old profile is gone forever.
     
  38. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    No i never saved my tsw2 save folder.
    I just downloaded tsw2, now i am getting to import files, but the format destroyed all the progress.
     
  39. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    I am able to import profile from tsw2 but the dlc's are not showing up in tsw3, i have in 26 dlc's and none of them are showing up, neither route nor loco's.
    Please help.
     
  40. rjeeves#3580

    rjeeves#3580 Active Member

    Joined:
    Dec 9, 2020
    Messages:
    207
    Likes Received:
    240
    The DLC won't appear until the 6th sep.
     
    • Like Like x 1
  41. nirmasaboon#9865

    nirmasaboon#9865 New Member

    Joined:
    Feb 27, 2022
    Messages:
    17
    Likes Received:
    1
    There is a youtuber named "train simulator driver" who showed the import tutorial where all his dlcs were showing up.
     
  42. solicitr

    solicitr Well-Known Member

    Joined:
    Jun 20, 2020
    Messages:
    12,998
    Likes Received:
    19,809
    Paul is a member here; he's also a DTG Ambassador- meaning he gets stuff early.
     
    • Like Like x 1
  43. DTG JD

    DTG JD Director of Community and Marketing Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    3,074
    Likes Received:
    12,760
    More importantly he's part of the beta community, so that's why he has access (Ambassadors just have access to the core game at present as far as I'm aware).
     
    • Like Like x 1
    • Helpful Helpful x 1
  44. MisterV

    MisterV Member

    Joined:
    Feb 13, 2021
    Messages:
    36
    Likes Received:
    53
    Checked after the update this morning and it's all working now, good job on the quick fix.
     
  45. fanta1682002

    fanta1682002 Well-Known Member

    Joined:
    Dec 22, 2019
    Messages:
    1,183
    Likes Received:
    570
    Same for me
     
  46. tof70110

    tof70110 Member

    Joined:
    Dec 13, 2016
    Messages:
    94
    Likes Received:
    33
    Hi everyone,
    Personally I had no problem installing it, it offered me to create a new character or import my dovetail profile, which I did and I ended up with my TSW2 profile with his name because I I read that some had had modifications so I hope it was due to the intervention of DTG because I had no manipulations to do (copy profile backup or other ...)
    here is the capture of my profile under TSW3.
    Hoping that you can all find your profiles as well as your scores, I wish you a good journey with TSW3
    Sincerely, tof Capture profil TSW3.png
     
  47. tof70110

    tof70110 Member

    Joined:
    Dec 13, 2016
    Messages:
    94
    Likes Received:
    33
    Re
    Pour les DLC ils ne peuvent pas être téléchargés avant le 06/09/2022 à la sortie officielle du jeu selon les dires de DTG et ce, sur toutes les plateformes!!!
    Rendez-vous donc le 06/09/2022
    Cordialement tof
    *TWS3 = 5 DLC
    *TWS2 = 39 DLC
    Capture d’écran dlc TSW3.png Capture 39 DLC TSW2.png
     
    Last edited: Sep 4, 2022
  48. redrev1917

    redrev1917 Well-Known Member

    Joined:
    Jul 22, 2021
    Messages:
    3,564
    Likes Received:
    7,851
    The older DLC will be available from Tuesday 17:00 UTC/GMT
     
    • Helpful Helpful x 1
  49. tof70110

    tof70110 Member

    Joined:
    Dec 13, 2016
    Messages:
    94
    Likes Received:
    33
    Effectivement comme annoncé tout était fonctionnel le 06/09 à 17H
    Bonne route à tous avec TSW3
    Tof Capture TSW3.png Capture TSW3 2.png
     
  50. peterpiper1971

    peterpiper1971 New Member

    Joined:
    Aug 7, 2018
    Messages:
    1
    Likes Received:
    0
    Worked fine for me. As did the DLC transfer
     
Thread Status:
Not open for further replies.

Share This Page