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Routes Not Loading.

Discussion in 'Bug Reports' started by HexAyed, Oct 16, 2018.

  1. HexAyed

    HexAyed New Member

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    Hi all. I've been having this problem for along time now, and after looking around for a few weeks, I can't seem to find a thread describing the same thing that I have. P.S Mind the spelling, I'm dyslexic lol.

    Okay so. Certain routes won't load, it doesn't matter if I try to load them in Quick drive, career or scenario mode.

    When I try to load a route, for example the Liverpool - Manchester route, all of the HUD disappears except the three buttons in the top right, which I can click on, and they take me to their menus.
    When the HUD goes I'm left with the standard background picture of the three trains, I was thinking that maybe it's just loading before giving me the actual loading screen and bar, but after leaving it for 20mins it still hadn't done anything. I'm getting around 2000fps on that screen and task manager isn't saying that the program is 'Not Responding'
    [​IMG]
    I have tested all of my UK routes in Career mode and found that;
    *I have not tested any US or German Routes*

    The Woodhead Line
    WCML North
    Settle to Carlisle
    Portsmouth Direct Line
    London to Brighton
    Great Western Mainline

    All load fine. But;

    Liverpool - Manchester
    Woodhead Electric Railway in Blue
    South Wales Coastal
    WCML Trent Valley
    WCML Over Shap
    Riviera Line
    Portsmouth Direct Line - London Waterloo to Portsmouth
    Glasgow Airport Rail Link
    GEML London Ipswich
    ECML London - Peterborough
    Doncaster Works
    Chatham Main line

    All just show me that background picture like I described before. Upon opening the routes "Woodhead Electric Railway in Blue" and "Doncaster Works" in the map editor I found that the Woodhead route had Nothing, It was an empty map. And Doncaster Works just had a couple of fuel pumps and relay boxes. No track, buildings or anything.
    2018-10-14.png
    This problem has been happening when I have had no third party content installed and had performed multiple clean installs, cleared cache, verified files etc. However I am currently running a few things from Armstrong Powerhouse alongside a few skins.

    System Specs:

    OS: Windows 10 Home 64-bit
    CPU: Intel Core i7 4790k @ 4.00GHz
    RAM: 32GB Dual-Channel DDR3 @ 800MHz
    Motherboard: MSI Z97 GAMING 5 (MS-7917)
    Graphics: 4095MB NVIDIA GeForce GTX 980

    The DLCs that I own (If that affects it, I'm thinking RAM maybe?) are as follows;

    Train Simulator: Woodhead Route Add-On
    Train Simulator: London to Brighton Route Add-On
    Train Simulator: West Coast Main Line North Route Add-On
    Train Simulator: Munich-Augsburg Route Add-On
    Train Simulator: Liverpool-Manchester Route Add-On
    Train Simulator: Great Eastern Main Line London-Ipswich Route Add-On
    Train Simulator: Portsmouth Direct Line Route Add-On
    Train Simulator: Sherman Hill Route Add-On
    Train Simulator: East Coast Main Line London-Peterborough Route Add-On
    Train Simulator: East Coast Main Line Route Add-On
    Train Simulator: Settle to Carlisle Route Add-on
    Train Simulator: Southern Class 421 ‘4CIG’ EMU Add-On
    Train Simulator: BR Class 33 Loco Add-On
    Train Simulator: BR Class 31 Freight Loco Add-On
    Train Simulator: BR Class 101 DMU Add-On
    Train Simulator: BR Class 170 ‘Turbostar’ DMU Add-On
    Train Simulator: EWS & Freightliner Class 08s Loco Add-On
    Train Simulator: EWS Class 67 Loco Add-On
    Train Simulator: BR Class 423 ‘4VEP’ EMU Add-On
    Train Simulator: BR Class 76 & 77 Loco Add-On
    Train Simulator: Freightliner Class 66 v2.0 Loco Add-On
    Train Simulator: Great Western Main Line Route Add-On
    Train Simulator: Strathclyde Class 101 DMU Add-On
    Train Simulator: BR Regional Railways Class 101 DMU Add-On
    Train Simulator: Class 111 DMU Add-On
    Train Simulator: Class 158 DMU Add-On
    Train Simulator: BR Robinson Class O4 Loco Add-On
    Train Simulator: South West Trains Class 444 EMU Add-On
    Train Simulator: Frankfurt High Speed: Frankfurt – Karlsruhe Route Extension Add-On
    Train Simulator: Portsmouth Direct Line: London Waterloo - Portsmouth Route Add-On
    Train Simulator: Salt Lake City Route Extension Add-On
    Train Simulator: Soldier Summit Route Add-On
    Train Simulator: Woodhead Electric Railway in Blue Route Add-On
    Train Simulator: WCML Trent Valley Route Add-On
    Train Simulator: Freightliner Class 57/0 Loco Add-On
    Train Simulator: The Rhine Railway: Mannheim - Karlsruhe Route Add-On
    Train Simulator: Class 67 Diamond Jubilee Loco Add-On
    Train Simulator: Chatham Main Line - London-Gillingham Route Add-On
    Train Simulator: Doncaster Works Route Add-On
    Train Simulator: BR Class 150/1 DMU Add-On
    Train Simulator: GEML BR Class 315 EMU Add-On
    Train Simulator: InterCity Class 91 Loco Add-On
    Train Simulator: Class 86 Loco Add-On
    Train Simulator: BR Blue Diesel Electric Pack Loco Add-On
    Train Simulator: Class 390 EMU Add-On
    Train Simulator: The Riviera Line: Exeter-Paignton Route Add-On
    Train Simulator: Arriva Trains Wales DMU Pack Add-On
    Train Simulator: South Wales Coastal Route Add-On
    Train Simulator: Class 156 Loco Add-On
    Train Simulator: BR Blue Pack Loco Add-On
    Train Simulator: CrossCountry Class 220 'Voyager' DEMU Add-On
    Train Simulator: Freightliner Class 70 Loco Add-On
    Train Simulator: Southeastern Class 465 EMU Add-On
    Train Simulator: West Coast Main Line Over Shap Route Add-On
    Train Simulator: WSR Diesels Loco Add-On
    Train Simulator: BR Class 50 Loco Add-On
    Train Simulator: EWS Class 66 v2.0 Loco Add-On
    Train Simulator: LNER Black Class A3 ‘Flying Scotsman’ Loco Add-On
    Train Simulator: Glasgow Airport Rail Link Route Add-On
    Train Simulator: Network Southeast Class 47 Loco Add-On
    Train Simulator: Green & Gold HST DMU Add-On
    Train Simulator: ScotRail Class 380 EMU Add-On
    Train Simulator: European Loco & Asset Pack
    Train Simulator: US Loco & Asset Pack
    TS Marketplace: Network Southeast BR Class 313 Livery Pack
    TS Marketplace: GWR High Waist Collett Coaches Pack 01 Add-On
    TS Marketplace: GWR High Waist Collett Coaches Pack 02 Add-On
    TS Marketplace: GWR High Waist Collett Coaches Pack 03 Add-On
    TS Marketplace: VGA/VKA Wagon Pack Add-On
    TS Marketplace: Seacow Wagon Pack Add-On
    TS Marketplace: LMS P1&P2 LMS Early Coach Pack Add-On
    TS Marketplace: LMS P1&P2 BR Crimson & Cream Coach Pack Add-On
    TS Marketplace: LMS P1&P2 BR Maroon Coach Pack Add-On
    TS Marketplace: LMS P1&P2 LMS Late Coach Pack Add-On
    TS Marketplace: GWR Churchward Panelled Toplights Pack 01 Add-On
    TS Marketplace: GWR Churchward Panelled Toplights Pack 02 Add-On
    TS Marketplace: SECR 60FT Birdcage BR Crimson Add-on
    TS Marketplace: SECR 60FT Birdcage SECR Crimson Lake Add-On
    TS Marketplace: SECR 60FT Birdcage SR Green Add-On
    TS Marketplace: NER/GNR Non-Corridor BR Pack
    TS Marketplace: NER/GNR Non-Corridor LNER Pack
    TS Marketplace: Maunsell 59ft Low Window Corridor Coach Pack BR Green
    TS Marketplace: Maunsell 59ft Low Window Corridor Coach Pack Crimson Cream
    TS Marketplace: Maunsell 59ft Low Window Corridor Coach Pack Southern Malachite Green
    TS Marketplace: Maunsell 59ft Low Window Corridor Coach Pack Southern Olive Green
    TS Marketplace: GWR Churchward Panelled Toplights Pack 03 Add-On
    TS Marketplace: GWR Churchward Panelled Toplights Pack 04 Add-On
    TS Marketplace: GWR Churchward Panelled Toplights Pack 05 Add-On
    TS Marketplace: GWR Churchward Panelled Toplights Pack 06 Add-On
    TS Marketplace: Caledonian Railway 45ft Non-Corridor - Caledonian Railway Add-On
    TS Marketplace: Caledonian Railway 45ft Non-Corridor - LMS Period 1 Add-On
    TS Marketplace: TfL Rail BR Class 315 EMU Livery Add-On
    TS Marketplace: Thompson Corridor Coaches Pack 03 Add-On
    BR Provincial Sector Class 143 Add-on Livery

    It should be worth noting that DLCs such as the LMS, GWR, NER, Caledonian and Maunsell do not show up in the game consist editor (or anywhere else I've looked) As you can imagine this is kinda annoying because I've spent alot of money on this game over the years and the Steam era Coach packs from what I read prior to purchase said nothing about other requirements, If you have any idea why that is happening also, please do say. Thanks in advance.
     
  2. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi HexAyed,

    Sorry to hear you're having problems. A couple of questions for you:

    Could you walk me through how you're performing the re-installs (step-by-step)?
    Have you been in touch with our Customer Support?
    Do you have any anti-virus or anti-malware installed, and if so, which one?

    Best, Steve
     
  3. HexAyed

    HexAyed New Member

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    Hi.

    I've done three types of re-installs, I've deleted the game from the Steam library, and re-installed. Uninstalled and reinstalled individual DLCs using the Steam DLC manager, and deleted the game's ID file from Steam Apps, forcing Steam to think that it's uninstalled, when it's not.

    I've not yet contacted customer support as I wanted to trying and find a solution inline before bothering them.

    I have the standard Windows Defender and Malwarebytes that came with Windows 10.

    I should point out that alot of these DLCs except the 2019 Woodhead and Portsmouth routes have worked in previous versions of TS, but I couldn't tell you exactly which versions :(
     
  4. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks HexAyed,

    Sometimes when you uninstall, Steam doesn't actually complete this properly particularly if you've had previously installed content that isn't available on Steam. Could you try the following steps to completely re-install again please:
    1. Load Steam and then find Train Simulator in your Game Library - right-click and select Properties
    2. Click the Local Files tab on the pop-up and click the Browse Local Files button and switch back to Steam leaving the Windows Explorer window open in the background
    3. Right-click again on Train Simulator and select Uninstall
    4. Follow the instructions and wait for Steam to finish then close Steam completely by selecting Exit from the Steam menu
    5. Return to the Windows Explorer window you opened in step 2 and check that Steam has actually deleted everything in the folder - if not, use Ctrl + A to Select All and then press the Delete key and wait for the process to complete
    6. Once you're satisfied the folder is empty, drop back a couple of levels until you're in the folder C:\Program Files (x86)\Steam\Steamapps and delete the file appmanifest_24010.acf if it exists (don't worry if it isn't there, Steam has probably already deleted this file for you). You can now close the Windows Explorer window.
    7. Load Steam again and find Train Simulator in your Game Library, click the Install button and follow the instructions (this may take some time depending on how much content you own)
    8. Once the install has completed, right-click again on Train Simulator and select Properties, and click the Set Launch Options button
    9. Copy and paste this into the box: -LogMate -SetLogFilters=all
    10. Click OK and then Close
    11. Start Train Simulator - you may notice a new LogMate window will pop-up, there's no need for you to interact with this at all, just let it do what it's supposed to. Find a route that you were previously having a problem with and then try to load it.
    12. If you find you're still having the problem loading the route, close Train Simulator and then contact our Customer Support team and provide them with the log files which you'll find in the Train Simulator folder (you can get there by following the instructions in Step 2). The log files will look something like ts-2018-10-16-10-34-57.log
    Best, Steve
     
    • Upvote Upvote x 1
  5. HexAyed

    HexAyed New Member

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    Thanks for the help, I'll give it a try.
     
  6. HexAyed

    HexAyed New Member

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    Sorry to bother you again, I sent a ticket to support. But when I got my reply back, the webpage is having some form of HTML error and not loading properly (Trust my luck) lol
     
  7. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks HexAyed,

    We're not seeing your ticket at our end but if it makes it easier for you, you can DM me on here and I'll pass it over to our Support staff to look into for you.

    Best, Steve
     
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  8. HexAyed

    HexAyed New Member

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    Hmm, That's strange.

    Here's the reply I got.


    "Hello Addison,

    Thank you for contacting us regarding Train Simulator 2019.

    Sadly without a full DxDiag, I cannot tell if your drivers are up to date so please ensure they are alongside all the games dependencies: https://dovetailgames.kayako.com/Kn...ndencies-does-train-simulator-2019-64-bit-use

    Please note that when the game crashes a log is recorded in your RailWorks/TempDump folder so please ensure to send us this.

    Please also ensure to follow the steps located on: https://dovetailgames.kayako.com/Kn...or-2019-64-bit-the-audio-does-not-sound-right

    You can find how to create a DxDiag and how to update your drivers on our support page: https://dovetailgames.kayako.com/Knowledgebase/Article/View/267/15/experiencing-technical-issues

    Please also ensure to verify your game files: https://dovetailgames.kayako.com/Kn...ow-to-verify-the-integrity-of-your-game-files

    Kind Regards,

    Daniel
    Dovetail Games Customer Support"
     
  9. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi HexAyed,

    I'm told our Support Staff have found your ticket, if you could respond to the requests in the message, that would be most helpful.

    Many thanks, Steve
     
  10. HexAyed

    HexAyed New Member

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    Problem is, I can't seem to reply to the ticket, as I'm getting this error.

    2018-10-19.png

    I can however tell you that the TempDump folder is empty, and I can attach the DxDiag if that helps. Sorry about my PC being a pain in the bum.
     

    Attached Files:

  11. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    If you can't reply via the website please try replying via email or alternatively try the website using another web browser.
     
  12. HexAyed

    HexAyed New Member

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    Will do
     
  13. Ricolhp

    Ricolhp New Member

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    have you fixed the problem because i have the same problem and support staff couldn't find a fix either.
     
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  14. HexAyed

    HexAyed New Member

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    Nope, This is still a problem :(
     
  15. markswright

    markswright New Member

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    Hi.
    Having same problem.
    If I unpack ALL the relevant routes/scenarios/rolling stock 'ap' files then the routes load.

    Any idea how I can resolve this problem without having to unpack every 'ap' file.

    Many thanks:)
     
  16. pantherz

    pantherz Member

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    Are you using workshops?
    If so remove them all.
    I am not using a single workshop as if I do the game crash or scernarios won´t load.
    So do not use workshops.
    They are causing problems in the game.
     
  17. ChooChooKeith

    ChooChooKeith Active Member

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    did you run a Verify of Game files? or clear the cache. I would do those as well as they have fixed various issues. I hope you get this fixed.
     
  18. markswright

    markswright New Member

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    Thanks for you reply. I have already tried these suggestions.
    I think my only option would be to unpack all the 'ap' files.

    Thanks again.
     
  19. DeanO55

    DeanO55 Member

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    Why would you need to disassemble the game files?
    that's just crazy talk.
    Where have you got the game /Steam installed on your comp?
    What security programs have you got running ?
    As for workshop files, they are no different to any scenario or route file but on the odd occasion the installer for workshop screws up and you get a duff file, just one, not a whole HD full as some will have you believe.
    If your computer refuses to read half of the AP(zip) files then the problem is with your computer and not the game.
    If the game were to blame then not one of us would be able to play ever. But as you say you can play some of the routes then we are halfway to solving YOUR problem.
    Give us all your details (I mean your specs not your dress size)
     
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  20. ChooChooKeith

    ChooChooKeith Active Member

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    There was an update to the steam client and that could be part of the issue so make sure your steam client is updated.
     

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