Screen Blacking Out When Playing Ts

Discussion in 'Technical Reports' started by Doomotron, Feb 24, 2023.

  1. Doomotron

    Doomotron Well-Known Member

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    Posting this for my friend who has lost his account on the forums:
    "I recently updated my Nvidia graphics drivers to the latest version as prompted by Geforce experience. And since then, whenever I have TS open my laptop screen randomly turns off (but everything still runs in the background). The only solution is to restart it again, and it works as it should. Any clues what could be going on? Thanks a lot."

    He is running the game in borderless full screen, has reinstalled TS, deleted the cache for both TS and for Windows, and may have tried native full screen too. This only affects TS, other games work as normal.
     
  2. 749006

    749006 Well-Known Member

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    It might be worth rolling back the Nvidia graphics drivers to the previous version.
     
  3. torfmeister

    torfmeister Guest

    Never change a running system...

    I've avoided a lot of issues by just sticking with the drivers the card's manufacturer provided.
    The only reason for an update would be

    - severe flaws with the current driver
    - installing a game that needs features that are only present in an updated driver
     
  4. 749006

    749006 Well-Known Member

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    I was not suggesting to use a different manufacturers drivers
    If Doomotron had not actually updated his system to this version then the system would work normally.

    I had problems a few years ago when I updated my Nvidia drivers that caused problems with TS.
    So I rolled back to the previous version and not had any problems since

    Edited due to wrong reply :o
     
    Last edited: Mar 3, 2023
  5. Peter Hayes

    Peter Hayes Well-Known Member

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    At one point Nvidia did not recommend rolling back drivers - has that changed?
     
  6. Doomotron

    Doomotron Well-Known Member

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    No idea. My friend (I am not the one having the issues by the way) is in the process of reinstalling Windows under the recommendation of his local PC specialist, and in the event that does not work he will need to replace the graphics card.
     
  7. 749006

    749006 Well-Known Member

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    When I say Rollback I mean remove the current set and reinstall the previous version.
    And I'm fairly sure this has been suggested on the Railworks Forum in the past.
     
  8. Peter Hayes

    Peter Hayes Well-Known Member

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    D
    The black screen problem could be due to several issues - from your description, it sounds like a driver issue?
    Does it occur in powered and/or battery mode?
    Is he using Windows 10 or 11?
    Which nVidia driver is being used?
    Any error reports in dxdiag, sfc /scannow?
    Long Shot: May be worth extending the GPU timeout setting. https://manual.notch.one/0.9.23/en/...is the default,if you are experiencing issues.
    Reinstall the previous working driver using the clean install procedure.
     
  9. Doomotron

    Doomotron Well-Known Member

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    He has reinstalled Windows and it fixed the issue, for now at least.
     

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