Should Dtg Offer All Ps4 Customers A Free Dlc To Say Sorry For The Update Mess?

Discussion in 'PlayStation Discussion' started by Skyz2020, Aug 20, 2021.

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  1. trainsimplayer

    trainsimplayer Well-Known Member

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    There is no fact to support your view.
    You also contradict yourself within one post:
    "Just my opinion, fact remains"

    What is it? A or B?

    This is not by design, they all (literally every DTG employee involved in TSW) would have to be mentally insane to do something like this.

    If you were slight more open to viewing the real truth, you'd know they are working on It.

    Also, it's not simply incompetence, it's called an issue, one they are looking to resolve.
     
    Last edited: Aug 22, 2021
  2. phillipa#1949

    phillipa#1949 Active Member

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    I think he means when they have fixed it i for one strongly Agree
     
  3. laurie

    laurie New Member

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    No.
     
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  4. phillipa#1949

    phillipa#1949 Active Member

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    Definitely like i have already mentioned that when they have fixed they should give the rush hour season ticket for free
     
  5. andyt741

    andyt741 Guest

    the clues are in my statement, may i suggest research the words suspect and opinion, there is a comma after 'opinion'. and 'they' is referring to someone other than me.
     
    Last edited by a moderator: Aug 22, 2021
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  6. kekanha#4892

    kekanha#4892 Active Member

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    N
    O, nota work, the preservem colection do not enter
     
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  7. trainsimplayer

    trainsimplayer Well-Known Member

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    I know exactly what those words mean. However, saying something is fact (it isn't) straight after saying it was your opinion, that not very wise is it?

    How about you get your own posts in order before telling someone else to be coherent.
     
  8. andyt741

    andyt741 Guest

    as it stands it is a fact i cannot play content/dlc i have paid for. and freedom of speech whilst it is still a right says that an opinion is a human right.
     
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  9. Maverick_ng

    Maverick_ng Active Member

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    Let's make it short. PS4 players will get the worst experience by the launch of any DLC or update, that's because nothing gets a dedicated test/coding for PS4. As everything is for PC and if they are lucky, some downloads wouldn't require an after storm fix. I think there should be a PS4 dedicated team in DTG. That would at least not let any eventual break loss of Hell or tortures inside DTG Gulag! lol xD
     
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  10. andyt741

    andyt741 Guest

    i fear if they have dropped the ps4/last gen and are pinning there hopes on the next gen and pc then i feel sorry for those that have a lot of money tied up in digital & dlc,
     
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  11. Skyz2020

    Skyz2020 Well-Known Member

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    Yes i must admit it does feel like ps5 might be the longer term future, do we think next year core update will be for next gen only?
     
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  12. Trainman525

    Trainman525 Active Member

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    If you read the EULA you will quickly find that you have no legal standpoint. For anyone wanting to make a legal challenge, forget it it will be an expensive waste of money...
    [​IMG]
     
  13. Vectron383

    Vectron383 Member

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    A whole route seems extreme but I think a new loco to go with a rush hour route would be good enough. A way to say sorry to the community without plunging too much cash into a project with no financial return.
     
  14. Skyz2020

    Skyz2020 Well-Known Member

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    Thank you Vectron. A few have said this could be a interesting half way house.
     
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  15. MrSouthernDriver

    MrSouthernDriver Well-Known Member

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    one thing to note about dovetail games is that they are allergic to the word “free” when it comes to DLC, so very very very unlikely, there is more than 600 pieces of DLC on TS and you know the only free thing in that? A push car. So I don’t think it would happen, if it did happen I would wash my face 10 times, rub my eyes, pinch myself 6 times to see if I am dreaming
     
  16. tubefan1973

    tubefan1973 Well-Known Member

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    You don't hear xbox players moaning about our issues, but the moment something goes minorly wrong you are asking for free stuff, PlayStation players are all gits when it comes to this stuff.
     
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  17. Skyz2020

    Skyz2020 Well-Known Member

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    I agree southern unlikely, but also the scale of the mess up for ps4 users is quite large given the bricked dlc for some run into £100s , let's see ,miracles can happen
     
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  18. tubefan1973

    tubefan1973 Well-Known Member

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    You don't see us xboxers moaning this much, go back to this time last year, look at the size of the mess ups for the preserved collection, our really bad sound issues on almost everything, and did we ask for free dlc when all of our stuff was broken, NO, SO WHY SHOULD YOU, I am glad I got an xbox when I did, the PS community are so entitled its unreal, toxic, salty, the list goes on, for a few miles
     
    Last edited: Aug 23, 2021
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  19. Skyz2020

    Skyz2020 Well-Known Member

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    Well thank you for input Tubefan. All feedback welcome
     
  20. Vectron383

    Vectron383 Member

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    Tubefan if you're an Xbox user why are you coming in to the PS section and whining? Xbox hasn't had nearly as many problems as the PS.
     
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  21. marcsharp2

    marcsharp2 Well-Known Member

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    Were you able to play on DLC's that you purchased?
     
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  22. junior hornet

    junior hornet Well-Known Member

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    They did have their staff working over the weekend.

    I feel for your annoyance about this. However, there seems to be a lot of angry frustrated postings based on non-information. This is but one example. How do you know it isn’t Sony’s fault. Not even DTG and Sony know this. You say that their staff haven’t been working all weekend. JD has stated that both DTG and Sony Europe engineers have been working to try to find a solution.
     
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  23. Skyz2020

    Skyz2020 Well-Known Member

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    Thank you Nat for the Mod, got a bit heated there. However I still welcome feedback from everyone, no right or wrong answers, just feedback, feedback that DTG might decide to reward with some free content if enough will is there from both ends (customer & dtg)
     
  24. Skyz2020

    Skyz2020 Well-Known Member

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    Yes vote has crossed the 100 line btw :) Thank you for everyone's vote so far, let's keep going, can we get the yes vote to 150,,,, let's see. Also thank you for no votes and comments, all part of the picture and needed for balance
     
  25. York Man

    York Man New Member

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    It is a Sony issue, they tried to get everything released in order as it was a whole game to be replaced but it want a bit wrong. Good day all.
     
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  26. rustyknight07

    rustyknight07 New Member

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    Please add another option, "We want a refund"!
     
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  27. Skyz2020

    Skyz2020 Well-Known Member

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    Yes I think there is room for debate if the issue persists say beyond a week, for now I am posing the free dlc question as my expectation is that DTG will have this resolved by this week... I say in hope
     
  28. rustyknight07

    rustyknight07 New Member

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    It it ain't fixed by the weekend I'm asking for a refund.
     
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  29. Skyz2020

    Skyz2020 Well-Known Member

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    I dont think you would be alone in this view
     
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  30. shhweeet#4292

    shhweeet#4292 Well-Known Member

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    That’s true because you spend all your time moaning that XBox users get no love when it comes to sales.
     
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  31. d.dickson2020

    d.dickson2020 Member

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    i think they should give us something wether it the rush hour pass for free or a free DLC or even just 1 or 2 free loco's would be nice just as a way of saying sorry
     
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  32. Skyz2020

    Skyz2020 Well-Known Member

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    I think most ps4 users would agree with this, thank you for the contribution
     
  33. ottselmaster

    ottselmaster Active Member

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    5 days later still nothing. Just how long I wounder will we be waiting. Shame this isnt an AAA title beacuse if it was it would be everywhere.
     
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  34. Skyz2020

    Skyz2020 Well-Known Member

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    Yes i suspect a gta or red dead this would have been a PR disaster, however the wait goes on and with it the prospect of a freebie I would say goes up, if time delay + customer complaints up = serious discussion of financial reward at DTG (dlc or other)
     
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  35. shhweeet#4292

    shhweeet#4292 Well-Known Member

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    Don’t! mention things like the media. I did that, so I’ve been there, got the T-shirt, and well and truly got my fingers burnt by the forgivers. :D
     
  36. bart2day

    bart2day Well-Known Member

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    I don’t think a free DLC is viable because people have different interests, but some sort of renumeration for the trouble that PS4 players have gone through would go a long way in regaining trust. I think a £10 psn credit which we could redeem against future DLC of our choice would be a great option.
     
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  37. marcsharp2

    marcsharp2 Well-Known Member

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    I think a free DLC that has been out a while would be a nice idea or a PSN credit like you suggest would be a good idea
     
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  38. woody

    woody New Member

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    All, and I mean ALL PS4 players have been affected. So it is a little more than “Some”.
     
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  39. trainman#2504

    trainman#2504 New Member

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    I like how these angry people seem to use a lot of absolutes with absolutely nothing to back them up. Have a nice day.
     
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  40. kenobi#1878

    kenobi#1878 Active Member

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    Unless all platforms got free access then no, I don’t think they should
     
  41. kenobi#1878

    kenobi#1878 Active Member

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    only a sith deals in absolutes
     
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  42. PHJ-MGF

    PHJ-MGF Well-Known Member

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    I think this answers your question on DTGs wonderful forward looking customer service stance on this.

    Quite literally passing the buck.

    Begs the question why the run a forum for a game they don't sell you though doesn't it.
     
    Last edited: Aug 23, 2021
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  43. tubefan1973

    tubefan1973 Well-Known Member

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    Errrrrm, for a while, no, look at all our issues with preserved collection last year, and did we ask for free stuff, no, unlike the entitled bunch that make up the PlayStation Community.
     
  44. Eicartestfile

    Eicartestfile New Member

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    Just asking, is it safe to buy season ticket on PS4?
     
  45. tubefan1973

    tubefan1973 Well-Known Member

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    OIP (2).jpeg
    [​IMG]
     
  46. PHJ-MGF

    PHJ-MGF Well-Known Member

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    It is if your planning on getting delivery of your PS5 later today. :)
     
  47. AGoodJudge2

    AGoodJudge2 Active Member

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    Only if you're prepared to be disappointed.
     
  48. Skyz2020

    Skyz2020 Well-Known Member

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    I like this idea, could have traction if you pardon the pun
     
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  49. trainsimplayer

    trainsimplayer Well-Known Member

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    It appears that no, also crossed 100, and also, seems to be winning.
    Screenshot_20210823_165150.jpg
    (By quite a bit)

    No, we weren't, and the only way folk on Xbox One could play was delete and reinstall.

    Hmm, let me think. It's because they make, develop and release the game. The only side they ain't responsible for is your legal ownership, as you bought it from PlayStation/Sony (for PS users), not Dovetail directly. If you bought it directly from DTG, there would be a legal basis for demanding refunds and what not.

    -----

    Now, I completely understand the frustration. I went on TSW on the Friday, after letting it update for that time, and getting the DLCs sorted, just to find only Southeastern High-speed (The 465 didn't show up, though) and the base routes there. I was frustrated. However I was persistent and found a way to get my stuff back. I realise this option may not be there for you.

    However, take a step back, and think.

    Whilst this is a catastrophic failure, so far, they (DTG) are working as hard as they can to fix this.

    If Dovetail turned around and said "sucks for you." this would be fully warranted, in fact, this thread would be one of the softer ones.

    Now, from legal standpoints, DTG don't owe anything. If you want a refund, speak to the folk you got it from.

    Again, I fully get the frustration, but come on folks. :)

    I have one final question for you all:
    Do you really think a free DLC is the best way out of it? Wouldn't you rather get access to the DLCs you payed good money for?
     
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  50. Skyz2020

    Skyz2020 Well-Known Member

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    now that is an excellent question, I think most here would say their minimum expectation is return of the goods they have purchased, the max expectation,,, well its anything from £10 in psn credit to a paid dlc for free. I will let others respond. But I like the question, is balanced and provokes debate
     
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