Signing Into My Account On Xbox One

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Big Papi34, May 30, 2019.

  1. Big Papi34

    Big Papi34 Well-Known Member

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    When I load up TSW it asks me if I want to sign into my account. I put in my email and my password but it always says "Dovetail live problem" or something like that. Anybody know what might be the problem?
     
  2. xD 2Bad4You

    xD 2Bad4You Well-Known Member

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    Have you tried to log in with the same login data over your Webbrowser into Dovetail Live to see if that works? In most cases that error means that its the wrong password.
     
  3. Big Papi34

    Big Papi34 Well-Known Member

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    It works for the forums but still not my Xbox.
     
  4. xD 2Bad4You

    xD 2Bad4You Well-Known Member

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    Ok. Maybe doing a Power Cycle helps (Holding down the Xbox Button on the Console for around 10 secs, unplugging from power for 30) , if not try again after some time since it could be a DTL problem that solves itself or if it still wont work might be best to create a Ticket with support.
     
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  5. Big Papi34

    Big Papi34 Well-Known Member

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    Ok
     
  6. Big Papi34

    Big Papi34 Well-Known Member

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    I tried my first account and it worked. So yeah.
     

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