So Will This Ever Get Fixed?

Discussion in 'Xbox Discussion' started by Sawenhalve Scrap, Jun 11, 2022.

  1. Sawenhalve Scrap

    Sawenhalve Scrap New Member

    Joined:
    Jun 3, 2022
    Messages:
    11
    Likes Received:
    7
    I'm wondering when they are planning on fixing the issue where screenshots fail to upload? It's a bit annoying not being able to take any and share stuff to the creation club.
     
    • Like Like x 4
  2. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    1,588
    Likes Received:
    6,588
    Hey, we've flagged it to the DTL team - for the time being, can I check please you have:
    • Log out of Dovetail Live
    • Fully closing the game (not just minimise it)
    • Relaunch game
    • Log back in
    ...thank you!
     
    • Like Like x 3
  3. Sawenhalve Scrap

    Sawenhalve Scrap New Member

    Joined:
    Jun 3, 2022
    Messages:
    11
    Likes Received:
    7
    Tried that, didn't work
     
  4. david5150

    david5150 Active Member

    Joined:
    Nov 19, 2020
    Messages:
    254
    Likes Received:
    153
    I keep seeing these posts and I’m at a loss. I’m having no problems at all. Whenever I switch off after playing I switch off at the wall. Then when I go back on I’m signed in and live. Uploads go straight on.
     
    • Like Like x 1
  5. Dath Vater 208

    Dath Vater 208 Active Member

    Joined:
    Aug 12, 2021
    Messages:
    269
    Likes Received:
    158
    What controls do you use for making railfan screenshots? Before RH it was just holding X for a few seconds, but after RH to current day it's holding right stick pressed and holding down D-pad for a few seconds
     
  6. FD1003

    FD1003 Well-Known Member

    Joined:
    May 10, 2019
    Messages:
    2,951
    Likes Received:
    4,316
    That's odd. Since I've checked a few days ago everything is offline regarding DTL, even after trying everything nothing works for me, screenshots and mastery are offline, same for a few people. Not sure how widespread the problem is, and why you (and others are not affected) while others are.

    The only thing I know as a fact is that this doesn't work - or at least it didn't the last two times I did it.
     
    Last edited: Jun 20, 2022
  7. PAFC47760

    PAFC47760 Member

    Joined:
    Oct 13, 2021
    Messages:
    34
    Likes Received:
    39
    It's not worked for about 3 weeks, even if you log out switch off relaunch etc
     
    • Like Like x 3
  8. Bradley

    Bradley Well-Known Member

    Joined:
    Aug 15, 2018
    Messages:
    423
    Likes Received:
    486
    Hey JD,
    Having done this multiple times I can confirm that this doesn’t work
     
    • Like Like x 1
  9. FD1003

    FD1003 Well-Known Member

    Joined:
    May 10, 2019
    Messages:
    2,951
    Likes Received:
    4,316
    Good news (if any community manager thinks it's inappropriate to post this here let me know), got this as a response to a ticket sent about this issue:

    "[...] Firstly, we are aware that many Xbox Series X players have been unable to upload Railfan Shots, and we are currently investigating this issue as a matter of urgency. Furthermore, there has been some recent downtime on the Dovetail Live servers due to connection issues, which means there is a large backlog of player data waiting to be processed. This means you may experience some delays between completing a challenge and that process being registered on the server.

    Please bear with us and hopefully all of these issues will be resolved with the next few days. [...]"

    So good news, I also want to take this opportunity to say I've sent a few tickets lately and the response was always top notch. Props to the guys at customer support, I don't envy them having to go through my walls of text describing issues and such.
     
    • Helpful Helpful x 1
  10. hells.high.lord666

    hells.high.lord666 Active Member

    Joined:
    Jul 9, 2021
    Messages:
    322
    Likes Received:
    230
    Lets just hope that us xbox players don't need DTL for this pringles competition that's mentioned in today's(20/6/22) update!
     
    • Like Like x 1
  11. Bradley

    Bradley Well-Known Member

    Joined:
    Aug 15, 2018
    Messages:
    423
    Likes Received:
    486
    Glad the issue maybe getting fixed
     
    • Like Like x 1
  12. evolution33192

    evolution33192 Member

    Joined:
    Jul 6, 2020
    Messages:
    56
    Likes Received:
    62
    Are you on xbox?
     
  13. Train Sim 9723

    Train Sim 9723 Well-Known Member

    Joined:
    Aug 20, 2020
    Messages:
    1,162
    Likes Received:
    823
    there’s a QR code in game, if you scan it the prize possible is a Pringles Series S console and something to do with game pass, not sure if this is the final thing of it though to be announced
     
  14. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    1,588
    Likes Received:
    6,588
    Thank you for the kind feedback, I'll pass that onto the team.
     
  15. DTG JD

    DTG JD Director of Community Staff Member

    Joined:
    Feb 25, 2021
    Messages:
    1,588
    Likes Received:
    6,588
    You won't do, don't worry!
     
  16. MaineRailfan222345

    MaineRailfan222345 New Member

    Joined:
    May 2, 2019
    Messages:
    23
    Likes Received:
    8
    Oh and the issue is also occuring on series S too.
     
    • Like Like x 1
  17. david5150

    david5150 Active Member

    Joined:
    Nov 19, 2020
    Messages:
    254
    Likes Received:
    153
    Yes. Xbox S
     
  18. Sawenhalve Scrap

    Sawenhalve Scrap New Member

    Joined:
    Jun 3, 2022
    Messages:
    11
    Likes Received:
    7
    Any updates when this will be fixed?
     
  19. Bradley

    Bradley Well-Known Member

    Joined:
    Aug 15, 2018
    Messages:
    423
    Likes Received:
    486
    Not a clue
     
  20. zorbsie#9738

    zorbsie#9738 Member

    Joined:
    Sep 12, 2021
    Messages:
    69
    Likes Received:
    98
    This seems like an Xbox Series X problem. I couldn't upload shots, progress mastery and my overlays were broken. I loaded the game up on my computer with gamepass for PC. All those things worked. The caveat being, nothing past and including the rush hour DLC is available for that platform. So I got my Xbox One X out and installed TSW2 on it. Again everything worked. Got my level 1 mastery in Sherman Hill and uploaded a shot. Don't know if that helps the devs or not but that has been my experience with this issue. Hopefully it can be sorted out soon.
     
    • Helpful Helpful x 1

Share This Page