1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

(solved) Submitted A Ticket. "my Tickets" Still Empty & No Reply

Discussion in 'Bug Reports' started by JPX, Jan 19, 2020.

  1. JPX

    JPX New Member

    Joined:
    Jan 19, 2020
    Messages:
    11
    Likes Received:
    0
    Hi!

    I've submitted a ticket yesterday (Saturday) on Kayako's support form after registering with them as well.
    But then I viewed the "My Tickets" category, which was still empty.

    Will my ticket get placed there after they process it during the following weekdays, or did somthing go wrong with my browser/connection? Should I re-submit? I didn't get any auto-confirmation of sending my ticket...
     
  2. Michael Newbury

    Michael Newbury Well-Known Member

    Joined:
    Dec 11, 2016
    Messages:
    1,283
    Likes Received:
    1,016
    Your ticket list will likely be empty until you get a response back from DTG on Monday at the earliest there is no one there on the weekend to respond to tickets.
     
    • Like Like x 1
  3. JPX

    JPX New Member

    Joined:
    Jan 19, 2020
    Messages:
    11
    Likes Received:
    0
    Many Thanks! :)

    Edit:
    It's now Friday, and not a peep the whole week. I'll try resubmitting again on Monday using another browser, or without the new "Advanced Tracker Blocker" security in the latest Firefox...​
    Got no other ideas. :(
     
    Last edited: Jan 24, 2020
  4. JPX

    JPX New Member

    Joined:
    Jan 19, 2020
    Messages:
    11
    Likes Received:
    0
    Thread Update - Solved:
    Tried resubmitting my ticket today, with Firefox's new "Advanced Anti-Tracking" turned off at Kayako's site.
    It worked now! :D And I got my precious ticket number LOL!​

    Edit: Kayako devs started looking into it. Yay!
     
    Last edited: Feb 7, 2020

Share This Page