Steam Purchase Difficulties

Discussion in 'General Discussion' started by inversnecky, Dec 23, 2021.

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  1. inversnecky

    inversnecky Well-Known Member

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    I've had a couple of issues just now trying to buy items on Steam - on checking out, the button dims, displaying "working", but nothing goes through. A few minutes later I get an email saying there was an error and to try again. I did and managed successfully.

    I thought perhaps this was a one off, but it's just happened yet again with another route. Trying again, it won't let me, as "Your transaction cannot be completed because you have another pending transaction for one or more items in your cart.".

    I've emptied the cart and readded, still no joy.

    Anyone else encountering this?
     
    Last edited: Jan 22, 2022
  2. Nick Y

    Nick Y Well-Known Member

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    I had it happen during the last Steam sale so it's not new.
     
  3. inversnecky

    inversnecky Well-Known Member

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    It’s never happened to me before, guess I was lucky.

    Any tips for resolving it?
     
    Last edited: Dec 23, 2021
  4. 749006

    749006 Well-Known Member

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    Try tomorrow - with the Steam Sale only starting last night it can get busy.
    The Sale runs until 5th January
     
  5. inversnecky

    inversnecky Well-Known Member

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    Cheers. I overlooked the possibility that increased usage might have been the cause.
     
  6. Average_Joe57

    Average_Joe57 Active Member

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    Guess quite a few people couldn't wait for Christmas, but anyways I've waited several hours before attempting to buy anything on Christmas on Steam because I know it takes forever to actually buy anything with the massive traffic volume.
     
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  7. trev123

    trev123 Active Member

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    Or just live on the other side of the world where it is nighttime in the UK and Europe and daytime here. :D
     
  8. brummie

    brummie Active Member

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    Probably best to buy in the morning time, when the USA sleeps. Should be less net traffic, worked for me in the past!
    Good luck with your purchase.
     
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  9. Nick Y

    Nick Y Well-Known Member

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    Seems like this issue is back again.
     
  10. nwp1

    nwp1 Well-Known Member

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    Working for me NickY. Try again. Sale lasts until this Monday at 6pm. Good Luck!!
     
  11. inversnecky

    inversnecky Well-Known Member

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    I have discovered the issue - at least for me - was caused by my browser settings. I use the NoScript add on to help blitz ads and other stuff, and every domain is disallowed unless I whitelist it. There was a new payment processing domain used by Steam that I hadn’t allowed, hence the payment issues. Once I’d whitelisted it, I’ve not had an issue since.

    But I can imagine purchasing on the first Saturday of a sale, especially as the US arises from its slumber, might put added pressure on Steam’s internal gubbins!
     
  12. Tigert1966

    Tigert1966 Well-Known Member

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    I‘ve also been having this issue yesterday evening. It’s either stuck on Working or it says credit card declined (it isn’t that, I checked and they didn’t even get a validation request). I think it was just busy. I just waited 15 minutes between attempts as steam won’t let you try instantly and tried again. Took 4 attempts but I now have a load of new TS2022 content that I really don’t need, but couldn’t resist..
     
  13. trev123

    trev123 Active Member

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    I just purchased the CSX SD45-2 Add On with no difficulties.
     
  14. 749006

    749006 Well-Known Member

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    Same here - I purchased a loco and train - OBB1144 & Wiesel coaches so I can ignore the loco :D
    And the DB Twindexx IC set with the 146.5 for a total of £13.03
     

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