Hi, I have opened a ticket more than 3 weeks ago (on June 15th) and I have not received a response so far, even if the ticket status is "in progress". Does someone know what is the usual time to get a response? Thanks
Three weeks without a response seems pretty slow for them... I had maybe 1 ticket out of 6 or so where the initial response was delayed like that, but they were much faster on all of my other tickets. P.S. I see you’re new to the forums... welcome aboard!