Other Ticket Response Time

Discussion in 'Troubleshooting' started by felixinx, Aug 6, 2020.

  1. felixinx

    felixinx New Member

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    Hi,

    I have opened a ticket more than 3 weeks ago (on June 15th) and I have not received a response so far, even if the ticket status is "in progress". Does someone know what is the usual time to get a response?

    Thanks
     
  2. Stockton Rails

    Stockton Rails Well-Known Member

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    Three weeks without a response seems pretty slow for them... I had maybe 1 ticket out of 6 or so where the initial response was delayed like that, but they were much faster on all of my other tickets.

    P.S. I see you’re new to the forums... welcome aboard!
     
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