PlayStation Trophies Not Syncing

Discussion in 'Technical Reports' started by Mat_Jam_Ca, Oct 24, 2020.

  1. Mat_Jam_Ca

    Mat_Jam_Ca Well-Known Member

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    Since getting the update for Preserved Collection 4 and the new HMA route, trophies are not syncing with PSN. Reporting as a technical issue as it has been 2-3 days and syncing still isn’t working. When viewing the trophy list offline, trophies earned in the Preserved Collection 4 content and HMA are being recorded as unlocked, they are just not syncing online.

    I do not know if this is a game bug, or a PSN issue.
     
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  2. phildenty

    phildenty Member

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    Thank god I am not the only one...at least someone else is having the same problem...I have sent an email to PlayStation EU support just this morning #Metoo
     
    Last edited: Oct 25, 2020
  3. Slemcer

    Slemcer Well-Known Member

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    When you're contacting the Playstation support it is most likely they will request you to reorganise the database.
    DON'T DO THAT. This problem cannot be solved by reorganising the database, and I doubt there will be any noticable benefit from it.
     
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  4. gprili80

    gprili80 Member

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    Something that I have also tried is re-installing the software update 8.00 and reorganise the database but no effect. In official PSN lists all trophies are on 0% (quite unusual) so is a global problem of these last DLC that not sync with PSN. If can helps DTG support this is the error displayed when try to force sync (NP-32136-5)
     
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  5. phildenty

    phildenty Member

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    The funny thing about the NP-32136-5 error code its not listed on the actual Playstation error code list weird
     
  6. phildenty

    phildenty Member

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    Thanks for the heads up on the database rebuild
     
  7. gprili80

    gprili80 Member

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    As for the other post I confirm now trophies are synching
     
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  8. phildenty

    phildenty Member

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    Yippppppeeeeeeeeeeeeeeeeeeeee
     

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