I think you can guess what I think regarding the QA... but whatever the facts are, with respect to the actual amount of QA done by DTG (if any), you can know this for sure: - Some of the first people that took up the offer to purchase this DLC, whatever their expectations were, decided within two to three hours that they were so disgusted that they rushed to get a refund - as the DLC wasn't to spec. From this you can conclude that it only takes the average keen DLC purchaser a couple of hours to decide (from their own quality perspective), that the product as publshed did not meet the specification as advertised. And consequently you can conclude that either: - the product did not meet the specification, but nobody at DTG ever tested to see if it would; or, - the product was released out of spec, and they knew this and released it anyway; or, - the people that design, build, test, approve and market the product do not talk to each other. I know which of the three scenarios I think is most likely. And all I can say is that Disney don't just provide Customer Service training to external clients, but I think that they also have a Team Building and Communication training programme available as well.